SERVERS (Breakfast/Lunch) / Cashiers / Shift Supervisors
Friendlys - Watertown, MA

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Primary Server Task

The primary function of this position is to greet and seat guests, present featured products, take customer orders and to deliver prepared meals, beverages and desserts to guests in the dining area in a professional, timely and friendly manner ensuring safety regulations and quality standards are maintained and that customer satisfaction is achieved.

ESSENTIAL FUNCTIONS

  • Check daily schedule and dining room section assignment, inspect workstation, verify supplies and prepare for operations.
  • Stock the station with napkins, condiments, dishware, glassware, utensils, to-go supplies, set-up trashcans, sanitizers and bus pans.
  • Make coffee, ice tea, fill juice machine, ice bins, soup, syrup warmer, stock salad unit, creamers and clean service aisle as required.
  • Check dining area for highchairs, booster seats, available tables and clean, floor, booth, table, chairs and set tables as required.
  • Meet and greet adult guests and children at the hostess stand in a professional, timely, attentive and friendly manner.
  • Determine customers needs and desires, accommodate them to the best of your ability and according to seating rotation as appropriate
  • Place guests’ name, number in party, time of arrival, estimated wait time and special info on the wait list as appropriate.
  • Escort the guests to the table, keep eye contact and engage them in conversation to make them feel comfortable and welcome.
  • Inspect table upon arrival, correct non-conforming issues, pull out chairs and wait for them to be seated.
  • Open menus and place one in front of each guest, present featured items, explain menu items, make recommendations, address and answer question regarding ingredients and preparation methods.
  • Take guest food and beverage orders accurately, write clearly on guest check, verify order with guests and enter into computer or present to appropriate kitchen personnel as required.
  • Prepare and deliver beverages (soft drinks, fountain drinks, coffee, etc) accessories or condiments requested or required for the meal.
  • Deliver and present the prepared meals, appetizers, soups, salads, sides, desserts and / or beverage re-fills in the appropriate sequence and in a professional, timely and friendly manner.
  • Monitor the guests, be alert to potential problems, address issues and concerns whenever needed and according to company policy.
  • Bus, clean and reset tables, keep in contact with guests and accommodate requests (re-fills, to-go containers, etc.) as needed.
  • Be alert to guest status in dining area, present guest checks at appropriate time and collect cash / credit cards as quickly as possible.
  • Cash-out guest in a timely manner, thank the departing guests for their patronage and invite them back for another visit.
  • Assist with take-out customers, re-stock take-out and fountain supplies, load and empty dishwasher, clean outside areas as required.
  • At the end of the shift breakdown and re-stock section and cash-out with manger and complete all necessary paperwork.

GENERAL JOB REQUIREMENTS

  • Must read, write, and communicate in English as it relates to the job and to the safety regulations.
  • Must be able to perform all job functions safely.
  • Must participate in company orientation and training.
  • Must be able to follow instructions.
  • Must be able to work the scheduled / assigned times and required overtime for the position.
  • Must be able to use, or learn to use, the equipment and tools used to perform the job.

SPECIFIC JOB SKILLS AND QUALIFICATIONS

  • High School Diploma / GED preferred.
  • Food Service background / experience preferred.
  • Must have excellent people skills.
  • Must have basic math skills.
  • Must meet the company performance standards for the job.
  • Must be able to stand and walk for extended period of time.
  • Must know safety information regarding all materials used within the scope of the work.

FOUNTAIN

PRIMARY TASK
The primary function of this position is to meet and greet carry-out customers in the fountain area, prepare, package, deliver and cash-out guest in a professional, timely and friendly manner, as well as prepare ice cream and fountain items for in-house guest ensuring safety regulations and quality standards are maintained and that customer satisfaction is achieved.
ESSENTIAL FUNCTIONS

  • Perform inspection of the fountain workstation, clean mirrors / counters, set-up trash cans, verify supplies and prepare for operations.
  • Stock the station with carry-out menus’, promotional items, take-out containers, lids, napkins, straws, plastic ware and bags.
  • Set-up soft serve machine, re-stock with product, set-up sanitizer bin, record PPM in soft serve log, turn on fudge warmer as required.
  • Fill toppings, syrups, cones, fruit, whipped cream, candies, nuts, brownies, obtain clean nozzles, scoops, utensils and squeeze bottles.
  • Perform weight check with fountain scale, clean shelves, re-stock glass and dishware, set bus pans in place, set-up cash register.
  • Refill napkin dispenser, re-stock and scrape ice cream cans in fountain freezers, clean refrigerator and re-stock as needed.
  • Clean spills from outside patio, pick up trash, cigarette butts and other non-conforming material from sidewalk and shrubbery.
  • Meet and greet adult guests and children at the carry-out counter in a professional, timely, attentive and friendly manner.
  • Provide carry-out menu, present featured items, explain menu items and answer questions regarding ingredients and preparation.
  • Take guest orders accurately, verify order with guests and enter into computer or present to appropriate kitchen personnel as required.
  • Prepare, package and deliver beverage, ice cream and fountain items, deliver food items, condiments and accessories as required.
  • Verify order with guest, present guest checks, collect cash / credit cards and cash-out guest in a timely manner.
  • Thank the departing guests for their patronage and invite them back for another visit.
  • Be alert to potential problems, assist customers, address issues and concerns whenever needed and according to company policy.
  • Prepare fountain item for in-house guests, deliver food and beverages, bus, clean and reset tables, load and empty dishwasher.
  • Set-up seasonal decorations and promotional material and ensure entire area and products are presentable for sale.
  • At the end of the shift breakdown, clean equipment, re-stock section and cash-out with manger and complete all necessary paperwork.

GENERAL JOB REQUIREMENTS

  • Must read, write, and communicate in English as it relates to the job and to the safety regulations.
  • Must be able to perform all job functions safely.
  • Must meet the company performance standards for the job.
  • Must participate in company orientation and training.
  • Must be able to follow instructions.
  • Must be able to work the scheduled / assigned times and required overtime for the position.
  • Must be able to use, or learn to use, the equipment and tools used to perform the job.

SPECIFIC JOB SKILLS AND QUALIFICATIONS

  • High School Diploma / GED preferred.
  • Food Service background / experience preferred.
  • Must have excellent people skills.
  • Must have basic math skills.
  • Must be able to stand and walk for extended period of time.
  • Must know MSDS information regarding all materials used within the scope of the work.

SHIFT SUPERVISORS:

Friendly’s Ice Cream, LLC is celebrating 76 years! We are currently looking for talented leaders in Casual Family Dining. As an Employer of Choice, we offer a wealth of opportunities for career growth, we financially reward our employees and we create a culture of a family environment. Our restaurants are continually growing and expanding from the Northeast, throughout the Mid Atlantic states and down through Florida! Come join our team where we promote within!

Your position as General Manager will have direct and overall responsibility for the restaurant's results. This is a hands-on position with complete responsibility for all restaurant related functions, systems and processes. You will perform operational duties, supervise the leadership team and crew employees' activities and ensure the overall integrity of the restaurant.
Your active involvement will be in achieving outstanding guest services, build sales and provide sound cost controls so they will result in timely, consistent, and superior performance to your restaurant and your guests.
In addition to your operational duties, you will support various human resource related functions including coaching, development, leadership, direction and inspiration.
We look to you to be a positive role model for your team and to supervise and coordinate duties by handling staffing and guests needs and community inquiries.


Indeed - 20 months ago - save job - block
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