BCM Global Tech has a great contract opportunity with one of our Oakland County MI client's for a Service Desk Analyst.
This is a 12 months contract with a great probability that it will be extended. The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:30 a.m. - 5:00 p.m.
The selected candidate will assist the user community with the documentation and resolution of requests for service that originate (via phone and online) with
the client's Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
3+ years of hands-on experience
ITIL certification preferred.
Additional Service Center responsibilities duties as required.
Understanding of the following:
CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat
- Job Type: Contract (on-site)
- Duration: 12+ months, possibility of extending
- Location: Oakland County, MI
- Pay Rate: DOE
- Background Check: YES (please expect to be checked)
- US Citizenship or permanent residency required (must reside in MI)
For consideration, please respond with a brief cover letter, updated resume (as WORD attachment), rate, and references