Software Support Representative
PROVOX Systems Inc. - McKinney, TX

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PROVOX Systems Inc. – McKinney, TX 75070

About PROVOX Systems Inc.

PROVOX Systems, Inc. is a Microsoft Gold Certified Partner since 2004 and software manufacturer for the public sector.

We are seeking a Software Support Representative to expand our team in McKinney.

This position performs a variety of tasks:

Essential Duties and Responsibilities

  • Call Center Duties. Understand that punctuality and consistent attendance is required in order to address the needs of our customers.
  • Achieve and maintain satisfactory customer relationships
  • Provide remotely walk-through help for our customers
  • Identifies problems / issues and solves those / troubleshoot our application
  • Provides customer feedback to improve company products and services
  • Additional responsibilities and duties as assigned e.g. Sales Calls will be required!

Knowledge, Skills and Abilities Required

  • Computer skills are required / MS SQL Server knowledge a plus
  • Excellent oral, written and interpersonal communication skills
  • Background should contain previous work experience in customer service / support field
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Keyboard and/or typing skills
  • Ability to maintain confidentiality
  • Demonstrate success
  • Outgoing and charismatic personality
  • Self starter and self-driven with a high need to succeed
  • Ability to travel for customer installations and trainings (10%)

All employees must be authorized to work in the United States.

Base Pay is $12/hr

We are looking to hire asap. Interviews will conduct this week, possible start date 9/3/2013.

Hours would be:
8:30 am - 5:30 pm / one hour lunch break M-F on a 40 hours basis