CaseStack, a leader in logistics outsourcing and consolidation, has been recognized as one of America’s fastest growing companies by Inc. Magazine and Deloitte’s Technology Fast 50, and Global Logistics & Supply Chain Strategies named the company one of the "100 Great Supply Chain Partners”. As an employer, CaseStack has been honored as “One of the Best Places to Work in Los Angeles” and was named a finalist for the 2012 Arkansas Governor’s Work-Life Balance Award.
CaseStack provides technology-enabled logistics services including warehousing, transportation and related services to consumer packaged goods (CPG) companies. We are an ambitious organization with a passion for customer service and a proven track record in providing superior logistics solutions. We seek aggressive, self-motivated leaders with the confidence and desire to be part of a high-performance team.
This position is based in Scranton, PA.
As a Supply Chain Analyst / Warehouse Account Manager you will play a vital role in the day-to-day service and support of CaseStack’s clients, which are mid-tier consumer packaged goods manufacturers. This position serves as the primary liaison between CaseStack’s warehouses and our customers. You will successfully manage multiple clients’ warehousing and distribution needs, provide industry-leading customer service, and ensure superior and expeditious execution of customer requirements. This role includes significant client interface responsibilities. As a Supply Chain Analyst / Warehouse Account Manager you’ll be part of the backbone of the daily operations at CaseStack. This is a great way to learn multiple facets of CaseStack and will prepare you for future growth in a number of departments.
ESSENTIAL JOB FUNCTIONS
Assess client needs and act as the point person in developing and managing program specifications and procedures that will ensure quality, efficiency and profitability.
Monitor and isolate potential errors, issues, miscommunication, and sub-optimal performance by reviewing daily order level data; recommend improvement and implement changes based on results of research
Support implementation team during the launch of new accounts and programs
Identify and execute carrier consolidation opportunities by utilizing various internal search techniques through CaseStack’s proprietary system
Receive, analyze, and respond to a high volume of communication each day
Manage the order process flow to contract specifications
Interact with various levels and departments within client organization
Approve and track orders
Maintain Inventory accuracy
Responsible for accurate and timely order rating
Successfully manage client relationships with various levels and departments of the client team
Perform inventory audits, record results and measure trends
Inspect damaged product and oversee recoups and disposals when needed
Perform additional duties assigned by company
3+ years account management experience preferably in distribution and logistics industry
Expertise in Microsoft Office, especially Excel and Word
Sufficient familiarity with web based tools
Strong understanding of product distribution is desired, especially within CPG
Excellent problem-solving skills with proven ability to inspire others to find creative solutions to challenging situations
Strong talent for multi-tasking and managing competing priorities effectively
Proven track record for implementing innovative solutions to complex problems
Highly organized; attentive to details
Excellent written and oral communication skills
Able to identify and assess clients’ needs, and to craft compelling solutions
Self-directed, yet strong team player
Minimal travel may be required
We offer a comprehensive benefits program (Medical, Dental, Vision, Disability, Life, 401(k)), and are looking for individuals that have the motivation and desire to grow within this fast-paced environment.
To apply for this position, please submit your resume and salary requirements.
CaseStack, Inc. is an equal opportunity employer supporting a drug-free work environment. We conduct pre-employment drug testing and background screening.