Technical Writer - TD5 Prod Mgmt
CoCENTRIX, Inc. - Sarasota, FL

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As part of CoCENTRIX Product Management, work with the Technical Documentation and Training team to document the use of products, including their installation and configuration. Work with Senior Technical Writer to develop core documentation for all CoCENTRIX products. Support the Training team by providing training documentation for internal and external customers.

Responsibilities:
Create product documentation, including user/system manuals, training manuals, online Help, and installation and implementation guides
Validate technical procedures outlined in SME documents during the writing process
Collaborate with product owners/subject matter experts to promote knowledge transfer
Maintain documentation so that a current version is available
Expert at balancing and planning multiple projects and manage schedules
Ability to translate complex problems into simple solutions
Ability to analyze problems and make systematic and rational decisions

Required Skills and Experience:

Understanding of visual design elements, including the ability to diagram processes and work with graphic design software

- 3+ years of experience in training and/or documentation in a software development environment
- BA/BS
- Understanding of modern learning concepts and exposure to technical writing principles
- Strong technical aptitude with ability to learn complex new concepts
- Responsible and able to work well independently and with others as a team
- Highly motivated and eager to take on challenging initiatives
- Willing to contribute as a valued member on multiple product/doc teams
- Committed to delivering a quality product within the scheduled timeframe
- Proficient with any standard word processing or publishing software
Preferred Skills and Experience:
Knowledge of authoring tools such as Captivate, Storyline, or Camtasia is a plus
Familiarity with Microsoft Dynamics CRM or another CRM such as SalesForce or NetSuite
Experience with data management or business intelligence tools
Experience with Agile or iterative/incremental software development methods such as SCRUM
Experience with online Help

This position is located in Sarasota, Florida.

EOE/DFWP


About this company
Company Overview: CoCENTRIX provides products and solutions that support and promote care coordination within state departments and...