Grace (Stanisic) Hoffman

Excellent Customer Service and Management Skills

Holly Ridge, NC

I am looking for a full-time position in any field. I have several years of experience in customer service, management and public education and demonstrate excellent use of time management and organizational skills, which have helped me greatly in life.
In addition to my organizational skills, I have always been eager to learn. I am very fast-paced and can gain knowledge of material quite easily. I am hard-working, diligent and always ready for a challenge. I am fluent in both Spanish and Italian and can communicate with clients regarding their issues.

• Familiar with Microsoft Word, Microsoft Excel, Microsoft Power Point, Adobe
Photoshop, Internet Explorer, and some knowledge of HTML
• Fluent in English, Spanish and Italian. Can read and translate documents as well as
communicate with others
• Ability to plan, organize and prioritize work as well as make decisions and solve
problems
• Ability to multi-task in a high stress environment
• Excellent use of time management and organizational skills

Work Experience

Receptionist and Assistant Manager

Inis Spa

Surf City, NC

July 2008 to Present

• Present wonderful communication and social skills in multiple languages in order to create a bond between the employees and our clients
• Answer the phones with personality and class
• Keep records of our cash flow and manage basic bookkeeping and scheduling
• Use marketing techniques to promote services through e-mails, brochures and phone calls
• Contribute to the implementation of promotional programs that optimize revenue levels during hard economic times
• Keep track of inventory and consistently inform clients of our products and packages

Spanish Teacher

Trexler Middle School

Richlands, NC

August 2011 to October 2011

• Taught 6th -8th grade Spanish level I
• Created short and long range lesson plans
• Collaborated with faculty and staff in planning, preparing and implementing lessons
• Promoted global awareness by introducing culture into lessons
• Used differentiated instruction for a variety of learning styles

Teacher Internship Spanish II

Topsail High School

Hampstead, NC

January 2011 to April 2011

• Taught 9-12 Spanish Level II students
• Created and implemented lesson plans
• Maintained a positive learning environment for high school students
• Used differentiated instruction for a variety of learning styles

Undergraduate Assistant

Outreach Department

Wilmington, NC

January 2010 to December 2010

University of North Carolina at Wilmington
• Used computer skills to create documents in Word, Excel and PowerPoint
• Filed and maintained records of paperwork
• Worked with faculty in planning and executing events