Herbert Bryant

Field Service Supervisor

December 2012 to March 2013

Responsible for daily operations of location, scheduling, coordinating and dispatching personnel to customer locations and ensuring high customer satisfaction with services.
Provided ground leadership and guidance to ensure employees performed their duties according to policy and that clients received the quality of services expected. Conducted quality inspections, safety instruction and on-site coaching for employees as well as participating in interviewing and hiring processes. Investigated and resolved customer complaints regarding quality and service and coordinated Account Manager to respond to the customer. Monitored employee performance and adherence to safety procedures and policy.
Selected Contributions:
♦ Ensured on time performance and excellence in quality of services delivered consistently to all customers.
♦ Maintained excellent customer relations for new and existing accounts.
♦ Conducted equipment and facilities maintenance and inventory and supply tracking/ordering.

Maintenance Management Analyst / Specialist

January 2006 to May 2012

Responsible for guiding, assisting, and supporting maintenance, equipment, and material managers in overseeing maintenance management programs, policies, procedures, and personnel.
Oversaw 130 units with varying equipment, maintenance, and supply responsibilities. Coordinated with units to ensure availability of parts and supplies. Assisted in logistics and requirements planning and administration for material goods, transportation, personnel, wholesale and retail operations. Supervised and trained maintenance staff. Analyzed operations to ensure effective management of maintenance, equipment, and materials. Monitored and charted production. Performed equipment lifecycle planning and tracking. Reviewed maintenance schedules and notified mechanics of types of service needed.
Compiled material inventory records and prepared requisitions for procurement of materials and supplies using Equipment Repair Order Shopping List (EROSL) and other forms. Evaluated storage space and maintained shop and bench stock. Organized and maintained Equipment Repair Order (ERO) file and Technical Publications Library. Conducted maintenance inspections, Quality Assurance (QA), and Quality Control (QC) checks during input of data from source documents. Compiled and tracked maintenance records for 1,000+ pieces of equipment. Tracked and validated status of requisitions. Input and inducted equipment information into maintenance cycle using Automated Integrated Maintenance Inductions systems.
Selected Contributions:
♦ Established daily operations and procedures for accurate tracking and reporting of all maintenance, equipment, materials, and requisitions.
♦ Developed initiatives to reduce total ownership cost and monitor logistics metrics related to system readiness, data and trend analysis.
♦ Established and implemented new corrective and preventive maintenance procedures.
♦ Created and delivered presentations on logistical and equipment readiness using Microsoft Word, Excel, and PowerPoint.
♦ Consistently achieved higher than 85% mission-essential equipment rating for all engineering commodities including heavy equipment, motor transport, communication, explosive ordnance disposal, armory, bridging company, utilities, and bulk fuel.
♦ Designed and set up maintenance systems, while deployed to Iraq and Afghanistan, with minimal to no resources.
♦ Earned Certificate of Commendation for exceptional job performance.