Molly Redmond

Lead Sales Associate

August 2012 to Present

• Open and close store according to procedure and prepare bank deposit with proper money handling skills
• Greet customers and engage them in conversation about their nutritional goals
• Remain knowledgeable and up-to-date on all new products and trends and recommend appropriate products to fit customers' needs

Assistant Personal Training Director

February 2012 to April 2012

• Managed personal training program on weekends and assisted director on weekdays
• Maintained large client list of new and existing personal training program members and fixed customer service issues
• Sold personal training packages to new and current gym members

Telephone Interviewer

November 2010 to May 2011

• Operate the Computer Assisted Telephone Interviewing System
• Contact respondents using appropriate communication skills
• Conduct surveys while maintaining the integrity and confidentiality of the results given
• Train new employees using necessary skills and knowledge
Supervisor's Name: Colleen Kromrey, Supervisor's Phone: (518) 783-2512

Legal Advocate & Counselor

April 2010 to October 2010

• Provided weekly counseling sessions for victims of various crimes
• Maintained on-call shifts on 24-hour Confidential Emergency Hotline
• Accompanied victims to Forensic Rape Exams and court hearings for support and guidance
• Referred victims to services available throughout the Capital District
• Completed daily and monthly statistical reports for agency and Department of Health
• Assisted in staging community fundraisers in collaboration with Law Enforcement and Court personnel
• Assisted Law Enforcement personnel in interviewing victims to prepare formal reports
Supervisor's Name: Lisa Smith, Supervisor's Phone: (518) 271-3639

Crime Victim Caseworker Intern & Confidential Secretary Trainee

September 2009 to December 2009

Albany, NY, September 2009 - December 2009
• Answered confidential hotline using appropriate communication and counseling skills
• Assisted in Prevention Education panels and expos
• Accompanied victims to court hearings for support and guidance
• Referred victims to services available in different agencies throughout the Capital District
• Input data into confidential data base
• Conducted research on new laws pertinent to center
• Analyzed police reports for relevant information pertaining to victims' cases
Supervisor's Name: Bernard Amador, MA, Supervisor's Phone: (518) 447-5500 ext. 3058

Head Counselor

June 2009 to August 2009

• Lead daily activities
• Supervised counselors and campers
• Developed leadership and group management skills
Supervisor's Name: Rev. Chris Gerardi, Supervisor's Phone: (518) 872-9100

Police Intern

January 2009 to April 2009

150 hour single semester placement
• Assisted with class instruction at Police Academy
• Rewrote Police Academy training presentation
• Photographed and processed evidence
• Conducted research on history, policy, and organization of NYSP
• Assisted and observed officers in office duties and road patrol
• Attended autopsy and learned process and purpose of autopsy
• Received basic Glock 9 Firearms training
Supervisor's Name: Senior Investigator John Carey, Supervisor's Phone: (518) 528-5242

Customer Service Associate

February 2006 to April 2009

• Assisted customers with purchases
• Maintained store area while following company guidelines
• Developed customer service, communication, and organizational skills
Supervisor's Name: Steven Gonzales, Supervisor's Phone: (518) 928-7664