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Jack Hatchett

Project Manager

New York, NY

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Work Experience

Project Manager

LivingSocial Inc
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Washington, DC
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September 2011 to December 2012

Oversaw the launches and operations of LivingSocial's Takeout and Delivery online ordering and Instant Deals mobile application products in Atlanta, Ft. Lauderdale, Miami, Philadelphia and St. Louis. 
• Managed the production of five internal departments and an overseas contractor. 
• Regularly strategized with senior stakeholders concerning product development, scaling and marketing. 
• Identified operational difficulties and created, tested and implemented operational and technical solutions. 
• Directly managed over 500 partner accounts and upsold product advancements. 
• Defined sales standards, guidelines and territory; developed policy with the legal team. 
• Helped develop back-end and user-facing software to meet fluid partner and customer needs, created interactive menu content for hundreds of restaurants and participated in the second LivingSocial Hackathon. 
• Maintained logistical support of above markets and executed logistical projects; organized remote training sessions.

Operations Lead

Google Inc
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September 2010 to July 2011

Promoted to Operations Lead for Google Business Photos at the Googleplex after 2 months in the field. 
• Trained and directly managed over 130 on-site and remote personnel; established performance standards for multiple departments and renovated quality check processes. 
• Created, tested and refined project procedures; composed and edited all project technical manuals. 
• Helped to design and test smartphone applications; oversaw project logistics. 
• Prepared weekly productivity reports for project stakeholders; supported the creation of Google Offers; helped to establish and collaboratively support sister projects in Europe and Asia.

Certified Photographer

Google Inc
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July 2010 to September 2010

Professionally photographed businesses across the Washington Metropolitan Area; sold Google services through effective cold calling; scheduled on-site appointments; worked daily with local business owners.

Guest Services Manager, Concierge

Eldorado Hotel
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June 2009 to December 2009

Managed and reorganized the premier hotel's Guest Services department; trained new employees in sales, hospitality and essential technology; coordinated operations with housekeeping, valet, security and accounting.

Map Librarian

Cornell University
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January 2008 to May 2009

Organized, arranged and managed all print and digital data; facilitated all interlibrary loans. 
• Analyzed, generated, and arranged maps for the library's ongoing projects and for patrons' research projects. 
• Welcomed visitors and led tours of the facility and communicated with outside institutions about acquisitions. 
• Received first place in the Cornell Library Personal Collection Competition and the Olin Library Employee Appreciation Award.

Education

Bachelor of Arts in English

Cornell University -
Ithaca, NY

May 2009

Additional Information

SKILLS 
Salesforce • Windows & Apple OS • MS Office • Google Drive • Document & Record Management • Research • Digital Photography • Adobe Photoshop • Social Media Management • Print & Web Publishing