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Jean-Marc Agnero

Holly Hill, FL

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• Adaptable and energetic airport manager with extensive customer service, safety and operational experience. 
Able to work well under great pressure situations. 
• Provide high quality and efficient service as well as create enabling environment for both staff and customer. 
• As a Station Manager; accountable for planning, directing and controlling all the ground handling aspects of the airline to ensure that the standards of punctuality and customer service are delivered as per agreement with the handling agent in accordance with the company policies and procedures and relevant regulatory authorities. 
• Hold a commercial pilot with instrument rating and flight instructor back grounds with a total general flight hours: 500 hours

Work Experience

Station Manager Kenya Airways Bamako and Dakar

kenya Airways
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Bamako
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July 2005 to Present

Station Duty Manager Air France Abidjan, Cote D'Ivoire

Air France
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Abidjan
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2003 to 2005

Station Manager ,

KKenya Airways Abidjane
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Abidjan
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2002 to 2003

Airport Delivery Manager

British Airways
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Abidjan
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1998 to 2001

Senior

Operations Superviseur Air Afrique Abidjan
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1995 to 1998

Flight Dispatcher

Air Afrique
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Abidjan
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1990 to 1995

first Officer acting 4th Flight Crew Member

Air Afrique
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Abidjan
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1983 to 1985

SKILLS 
 
MS Word, MS Excel 
Gaetan for Check in Passengers 
World Tracer

Education

Bachelor of Science in Aeronautical sciences

Embry Riddle Aeronautical University -
Daytona Beach, FL

January 1982

Skills

MS Word; MS Excel; Geatan ; World Tracer;

Awards

British Airways Premier Award for Excellence

2000

President of the local Protestant Methodist Church council ( 15 Churches

Additional Information

QUALIFICATIONS and TRAININGS 
 
Kenya Airways 
Dangerous Goods Trainings Sep-2010 
Kenya Airways Pride Center, Nairobi, Kenya 
Emergency Response Refresher Certificate Aug-2010 
Kenya Airways Pride Center, Nairobi, Kenya 
Enterprise Resource Planning (EPR) Feb-2010 
Kenya Airways Pride center, Nairobi, Kenya 
Strengthening our Pride Feb-2010 
Kenya Airways Pride Center, Nairobi, Kenya 
Aviation Security -Airline Managers May-2009 
Kenya Airways Pride Center, Nairobi, Kenya 
Emergency Response Refresher Aug-2009 
Kenya Airways Pride Center, Nairobi, Kenya 
 
Air France 2004 
• Customer Focus: provided exemplary customer service through strong work ethic and follow up which improved passenger satisfaction. 
• Air France Training School, Paris-Orly; France 
British Airways 2000 
• Load Control and Operations, Customer service and Management Courses 
• British Airways Training school, London UK 
 
Air Afrique 1988 
• Operations, load control and Flight dispatch courses. 
• Centre de formation Air Afrique Abidjan; Cote d'ivoire (Ivory Coast) 
Air France Pilot School Vilgenis France 1986 
Aircraft type rating Airbus 300 (AB4) Simulator flights 
with Touch and Go's 
 
Royal Air Maroc Flight School Casablanca Morocco and SFACT Montpellier France 
Aircraft type rating King Air 200 1985 
 
Embry Riddle Aeronautical University, Daytona Beach, FL USA 1982 
Commercial Airplane Single/Multi Engine land, instrument certificate 
Certified Flight instrument Single Engine certificate 
Aircraft type rating: Cessna Citation I and II; Vero Beach, FL 1982 
 
Total General Flight hours: 500hrs