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Jowain Burgess

Manager

Hanover, MD

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Energetic manager with over 7 years of restaurant experience seeks challenging restaurant manager position which will fully utilize my ability to manager people and processes. Creative problem solvers with the ability to maximize profit, motivate staff, and resolve conflict. I am looking to join a company with advancement opportunity.

Work Experience

Manager

Long John Silvers/A&W
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Baltimore, MD
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September 2012 to Present

Assist Store Manager with daily day to day operations. 
In charge all weekly and monthly inventory counts and numbers to be submitted to our district manager. 
In charge of submitting weekly payroll to the corporate office 
Assist in hiring, and training of new employees. 
Assist in enforcing company polices. 
Assisted in developing ideas to help increase the store sales.

General Manager

Checkers Rally
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Baltimore, MD
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November 2011 to June 2012

Manage all aspects of the food service operation. 
Hire, train, motivate, supervise, evaluate, schedule and termination of employees. 
Oversee inventory control, ordering, food sanitation, and the quality of food products. 
Maintain excellent customer service by stressing “the customer comes first” a happy customer is a returning customer. 
Drop daily deposit of to the bank. 
I had to report closing number to my district supervisor at the end of each night.

General Manager

Great Foods
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Linthicum, MD
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July 2008 to November 2011

Manage all aspects of the food service operation. 
Hire, train, motivate, supervise, evaluate, schedule and termination of employees. 
Oversee inventory control, ordering, food sanitation, and the quality of food products. 
Maintain excellent customer service by stressing “the customer comes first” a happy customer is a returning customer. 
Maintain a 90% percent and above during restaurant inspection.

Assistant Manager

Arbys
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Ellicott City, MD
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July 2007 to July 2008

Assist general manager with inventory control and product usage. 
Assist in hiring, and training of new employees. 
Assist in enforcing company polices. 
Develop strategies to motivate employees to help execute the best drive-thru time in the company.

Assistant Manager

Great Foods
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Linthicum, MD
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October 2006 to July 2007

I assist general manager with inventory control and product usage. 
Assist in hiring, and training of new employees. 
Assist in enforcing company polices. 
I was in charge of making employees schedule. 
Help with new store opening and training of managers and employees flying in and out of town. 
Note: Working with this company I was promoted to an assistant manager after only working a month as a regular employee.

Shift Manager

FoodBrand LLC
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Hanover, MA
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November 2000 to October 2006

Assisted store Manager with day to day operation. 
I supervised a crew of eight or more people. 
Assisted in daily store cleaning and preparation for a food safety audits

Education

Restaurant & Hotel Hospitality Management

Pennsylvania Culinary Art Insitute -
Pittsburgh, PA

2004 to 2005

Business

Meade Senior High School -
Fort Meade, MD

1999 to 2003

Skills

I have strong people development skills. I have excellent organization, communication, and leadership skills. I have above average problem solving skills. I am a quick learner who enjoys initiatives which emphasize continuous improvement.

Certifications

Serve Safe

March 2012 to March 2015

Additional Information

Other Professional Experience 
I was a Lead Shuttle Car Supervisor for Budget Rent-a-Car (6-2003-7-2004) 
I was a Truck Driver for The East Coast Sweeping Company (7-2004-3-2005) 
I was a sales associate for Wilson Leather Outlet.(11-2005-1-2006) 
 
Personal Reference 
Patricia Simms- 443-572-1658 
Paulette Barclay- 443-527-9744 
Bryan Callands- 202-455-3267 
Brandy Mitchell- 443-928-5335