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Lavelle Carr

Supervisor - Customer Service Professional

Rowlett, TX

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About me: 
I have gained 6 years in customer service experiance. My continuing determination of a strong, responsible, and competitive work ethic is my talent. I have experiance in delegating task and time management to my peers and co-workers. I enjoy working in a team environment, while showing my individual performance. I have established above satisfactory work performance on many occasions. I am inspired to start work and utilize my skills into a developed career. I always want to learn and strive on new task. I am an excellent candidate for your company because I have to willingness to learn and to excel in my position to the highest degree.

Work Experience

Overnight Stocker

Wal-Mart
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March 2009 to Present

Maintain all store merchandise and evaluate items as per purchasing order and handle all goods and services efficiently.Manage all merchandise and ensure appropriate tags and labels to it and maintain count of inventory levels at all items to maintain records of store goods. Organize all store shelves and maintain cleanliness of all storeroom at all times. Coordinate with coworkers and various departments and identify and report any discrepancies and prepare reports to be submitted to manager. Completing all assigned tasks assigned by the supervisor. Analyze sales floor at night everyday and ensure replenishment of all goods as per requirement. Gather all shopping carts and follow all pallet jack as per safety procedures. Manage all lifting of goods efficiently and maintain store floor at all times and ensure cleanliness in same. Inventory Management Services. Management Ready.

Barista

Starbucks Coffee Company
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Hawthorne, CA
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October 2013 to February 2014

Responsibilities 
Prepare or serve hot or cold beverages such as coffee, espresso drinks, blended coffees, or teas. Clean and sanitize work areas, utensils, or equipment. Clean service or seating areas. Check temperatures of freezers, refrigerators, or heating equipment to make sure proper functioning. Describe menu items to customers or suggest products that might appeal to them. Provide customers with product details, like coffee blend or preparation descriptions. Receive process customer payments. Serve prepared foods, like muffins, biscotti, or bagels. Stock customer service stations with paper products or beverage preparation items. Take customer orders convey them to other employees for preparation. Grind, or pack coffee beans for customers. Wrap, label, or date food items for sale. Knowledge of retail equipment like the espresso machines.  
 
Skills Used 
Communitive Realationships

Logistics Associate

Lowes
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Hawthorne, CA
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September 2013 to January 2014

Hands on experience with building materials. Proficient with operating machines in an industrial environment. Ability to stack product according to wherehouse stacking procedures. Ability to plan, organize and unload trucks to customer. Handled the end processing of customer orders including hand loading the trucks. Loaded and properly rotated product on trucks and trailers. Inspected condition and quantity of received materials before placing them in the warehouse. Placed received materials in correct bin locations. Labeled and stored all non-stock items. Maintained cleanliness and neatness of warehouse.

Produce Champion, Customer Assistant

Fresh And Easy Neighborhood Market
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Downey, CA
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October 2012 to August 2013

New company position to delight the customers with consistent, delicious food. Ensured a fresh and appealing display by checking codes. Maintained correct department signage and pricing. Complied with all applicable health and sanitation procedures. Train and oversee Team Members task to deliver the highest quality and most enjoyable produce availability. Ensured to maximize productivity and efficiency through proper scheduling. Facilitated to achieve required sales, margin and expenses.

Second Assistant Manager

Zumiez
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Garland, TX
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December 2008 to February 2011

Responsible for the overall shift operations, sales performance and execution of brand excellence in a store. Open and close the store as required. Perform all safety and security tasks,alarms, two-person rule, as required to open and close the store.Follow and direct others to follow store policies and procedures for operational flow at each station. Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops. Conduct inventories and process orders as required. Follow inventory stocking and recording guidelines. Assist store manager with accounting and banking responsibilities. Train and on-board new Team Members on both front and Wherehouse procedures.Lead and manage shifts while acting as manager-in-charge of store. Housekeeping and organization. Floor layouts. Customer service and sales- commission.

Cashier

Taco Bell
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November 2007 to August 2008

My Background in working in the fast food business both as a Service & Food champion. I Began as a service champion working as a front cashier my duties included greeting and taking orders for walk in customers , cleaning up the lobby and rest rooms. Also I worked as a drive thru cashier. When I began as a food champion I was a drive thru cashier, and ended as a opener. I have learned how to work with customers as well as make their food how they want them.

Education

HIgh School Equivalency(G.E.D) in High School Studies,Diploma

Garland High -
Garland, TX

January 2010 to January 2011

Skills

Customer service, Retail – 6+ yrs, Entry level Management, Inventory Management,Grave Shift, Loss Prevention,Apple and Microsoft Software- 2+ yrs,10 key, First-Aid and C.P.R Certified.

Awards

Employee of the Month

May 2008

Excellent Customer Service

Employee of the Month

February 2009

Top Sales Goals

Employee of the Month

March 2010

Excellent Performance

Employee of the Month

March 2014

Excellent Performance

Additional Information

College Course Certificate in R.O.P- Retail Occupation: Management, Loss prevention, Cashier 
 
B.S.I.C.S: Guard Card- 1751677 exp. NOV 30, 2013 
 
Certificate Of Training: Powers To Arrest 
 
Certificate of training: Report writing 
 
Certificate of training: Mace and Tear Gas 
 
Certificate Of training: Mandated 16 hour course