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Nathan Betts

Resi Rep

Middleburg, FL

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Seeking a challenging position with potential for growth and advancement.

Work Experience

Resi Rep

ADT Security Services
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Jacksonville, FL
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December 2008 to July 2011

Responsibilities include contacting both current and potential customers to secure an appointment for an ADT Sales Representative to provide a security analysis and review the company's product and service offerings. 
Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution.

Service Consultant

Duval Mazda
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Jacksonville, FL
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July 2007 to June 2008

Assist customer by writing detailed request of vehicle service/repairs and follow up with each customer and technician during and upon completion of service. Sells and schedules needed service work in the service department. Refers to service history, inspects vehicle, and recommends additional needed service. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Service Consultant

Duval Acura
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Jacksonville, FL
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August 2004 to July 2007

Sells and schedules needed service work in the service department. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Writes up customer's vehicle problems accurately and clearly on repair order. Test drives the vehicle with customer as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. 
 
Education and Trainings

Education

Course of Medical Assisting

Ultrasound Diagnostic School

January 1999

Diploma in General High School Curriculum

Middleburg High School

June 1996