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Sonia DaCosta

Waterbury, CT

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Work Experience

Receiving Clerical

Bjs Wholesale Club
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Southington, CT
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November 2013 to Present

. Provide our members with the outstanding customer service.  
· Preform all sales transactions including: sales/returns/voids/exchanges/price overrides/cash loans & pickups.  
· Supervising the front line, including cashiers, member services and loss prevention associates.  
· Run and file daily and weekly reports on sales error, refunds, adjustments, cash exceptions etc. 
· Collect and mail out account payables to H.O.  
· Daily ensuring all products are properly signed and perform price/ sale changeovers.  
· Use of Club intranet, POS and PDA system. 
· Answer multi-lined phone and direct calls  
· Inventory counts and inventory adjustments 
· Schedule club deliveries from vendors and suppliers

Assistant Manager

Vitamin World
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Waterbury, CT
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August 2008 to December 2012

. Opening and closing store and registers, receive and process shipment, inventory counts and adjustments, sale setups and signage changes, sales/voids/exchanges 
· Run and file: daily, weekly, and monthly reports.  
· Daily bank deposits, maintained paperwork, stock, and overall store appearance.  
· Help customers better their health through natural supplements. 
· Collect, file, and recover applications to prospect potential new hires.

Visual Assistant Manager

Forever21
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Waterbury, CT
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September 2009 to September 2012

. In charge of sale change overs, seasonal visual changes and weekly visual updates 
· Supervising and training staff on visual floorsets and updates 
· Damages, merchandise markdowns, inventory counts and adjustments, shipment receiving and returning to warehouse.  
· Customer service and satisfaction. 
· Collect, file, and recover applications; call and set up interviews with potential new hires

Assistant Store Manager

Rave Inc.
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Waterbury, CT
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July 2003 to December 2008

. Opening and closing store and registers, purchasing/exchanging/returning.  
· Making sure payroll, planograms, and paperwork are up to date.  
· Provide outstanding customer service.  
· Interview, hire, train/coach and supervise staff.  
· Collect and file data on daily weekly and monthly goals.  
· Complete weekly planograms/ floorplans, and set up promotions and sales 
· File paperwork for wtd mtd sales tracking. Input payroll for vacation/sick/holiday time pay, receive/count/adjust inventory/stock/shipment.

Education

BS in Business Management- Human Resources

American Public University -
Charles Town, WV

2013 to 2014

AS in Business Management

Naugatuck Valley CC -
Waterbury, CT

2011 to 2013