Stephen Ornelas
Marketing Expert, SEO/SEM, Administrative Assistant
Costa Mesa, CA
PROFILE
Bright individual with a big heart and an appetite for knowledge looking for an administrative position where the combination of his organizational skills & technical backgrounds can shine.
EXPERIENCE
SEO/SEM SALES | CONTENT EDITOR
LOCAL SPLASH (RELEVANT ADS)
JAN 2012-MAY 2012 SANTA ANA, CA
Put together a team of SEO professionals who are experts in website optimization through analysis of Google's Algorithms & heavy work with video, images, keywords and meta tags.
WEBMASTER & SEO ADMINISTRATOR | INNOVA GLOBAL
AUG 2011-DEC 2011 SANTA ANA, CA
Utilizing fresh & creative strategies to bring up your website organically in Google Search. Cost-effective, cheaply priced, affordable SEO/SEM and Apps for then next generation business strategy.
DEBT COLLECTOR | THE CBE GROUP - SATCOM Portfolio
JANUARY 2011 - JULY 31, 2011 CEDAR FALLS, IOWA
Debt Collector for SATCOM Portfolio including names like: Verizon Wireless, DIRECT TV, & Check into CASH
PTIN OPERATOR | AFFINA
AUG 2010 - JAN 2011 WATERLOO, IOWA
The voice of the IRS, Telephone Operator & Help Desk Agent for the IRS Professional PTIN Information Line.
EDUCATION
Fullerton College - Associates Degree, English | Orange Coast College - General Education
SKILLS
★ Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes ★ Flexible team player who thrives in environments requiring multiple concurrent projects. ★ Proven relationship-builder ★ Goal-driven leader ★ Innovative problem-solver who can generate workable solutions and resolve complaints. ★ Positive work ethic.
Work Experience
Marketing Expert & Web Ecosystem Administrator
August 2009 to Present
Built ecosystems or recipes for Organic SEO from the ground up to promote and market clients and company wide video, website and landing page campaigns. Successful in boosting the clients website position on Google, Yahoo, Bing & other top search engines and directories for client picked keywords.
Content Editor | SEO/SEM Sales
February 2012 to June 2012
84th fastest Growing Company in America, 11th Fastest Growing Marketing & Advertising company in America, and 6th Fastest growing Marketing and Advertising company in Los Angeles. Offering a full suite of local SEO services to place businesses in local maps, organic search and sponsored results online. Our customers range from businesses with a single location to 800-site national chains.
Marketing Expert | Ecosystem Administrator
August 2011 to December 2011
Built ecosystems or recipes for Organic SEO from the ground up to promote and market clients and company wide video, website and landing page campaigns. Successful in boosting the clients website position on Google, Yahoo, Bing & other top search engines and directories for client picked keywords.
Club Secretary, Web Designeer, & Media Correspondent
October 2008 to October 2011
Organized, Designed and facilitated the website, hosting pictures and videos of past projects, goals videos. Assisted President in administrating the club meetings, taking down the minutes, building a cohesive plan to maximize our effectiveness on charities, food & clothing drives, and mixers. Created and maintained email lists, calendar and event functions, and banquets. Networked with local businesses in the area, charitable organizations local and global, other Rotary groups in and out of the area, online groups, and Rotary International.
Debt Collector for SATCOM Portfolio
January 2011 to August 2011
Debt Collection for the CBE Group, portfolio SATCOM - including names like VERIZON WIRELESS, DIRECT TV, & Check into CASH. Expert at building rapport with debtors, allowing them to vent frustration, and then turning the experience into a positive one by providing real time solutions to counter the affect their past actions.
PTIN Operator / Help Desk / Mail Agent
September 2010 to January 2011
The voice of the IRS, Telephone Operator & Help Desk Agent for the IRS Professional PTIN
Information Line. Assisted in issuing PTIN's for Tax Preparers in the United States and
Abroad. Opened mail and input confidential information into secure and monitored channels to obtain a PTIN number for those who chose to send in their W-12's via mail.
TSR | Operator
October 2007 to October 2009
Selling listings of foreclosed & repossessed properties, seized & repossessed vehicles. 3rd Seat - Member of the Elite Suite (3rd Best in Sales in the Company).
Demonstrated strong computer skills including Excel, Power Point, Word, and Outlook. Dis- played excellent verbal, written communications and interpersonal skills in handling, serving and maintaining requests for product information as well as creating and processing new clien- tele.
Operations Coordinator
May 2005 to October 2007
Lead Technician. Technology Relocation - servicing and networking computer systems for people on the move. Handled and managed technicians in the field, scheduled jobs, maintained client relations. Acted as a liaison between multiple devisions of management, the client and workforce. Eye in the sky managing and mitigating problems on the fly via computer, reports from different parties involved and surprise walk in inspections.
Loan Officer, Lead Generator
February 2006 to July 2007
Producing and transferring the freshest live transfer leads for Americor, (a mortgage broker in
Southern California) as well as JCM and a number of smaller firms.
Sales & Leasing, Weir Canyon Chevrolet, Anaheim Hills, California*
Sales & Leasing
November 2004 to December 2005
Sales & Leasing Agent for Classic Chevrolet, which was taken over and became Weir Canyon Chevrolet. 2005 Professional sales staff for Classic Chevrolet, specializing in 2005 matrix's of the Chevrolet Family Automobiles. Demonstrated walk-around inspections, assisted building morale. Building value for vehicles, vehicle systems, and automotive mechanisms. Created and managed a pipeline of customers, who loved their new car purchases.
Education
Associate of Arts
1998 to 2002
Skills
SEO, Web Development, Online Marketing, 10 Key,Professional Communication, Social Networking, Wireless Solutions, Wireless Broadband, Data Analysis, Data Mining, Data Center, Line Cook, Direct Sales, Sales Management, Inside Sales, Thinking Outside The Box, Smartforms, Google Apps, Google+,Exceptional Written and Verbal Skills, Phone Skills, 10-key, Types 65 WPM, Morale Builder, People skills, Mac OSX 10.4 Leopard - OSX 10.6.8 Lion, WIN 98 - WIN 7, MS Office Suite, Photoshop CS Suite, Aperture 1.0 - 3.0, Bento 1.0 - 3.0, Filemaker 1.0 - 3.0, Line Cook (Fry Station & Dessert and Appetizer Station), Diligent Worker, Strong Leader, Google Apps Certified, Knowledgable in Mechanics, Life Long Learner, Trouble-Shooter
Military Service
Service Country: United States
Branch: ARMY
Rank: E-4: Specialist
August 1995 to August 1998
Troubleshoots and performs organizational maintenance on: automotive systems and components of M1 Tank, Recovery Vehicle(M88/A1), M113 family vehicles, and 1ton and 2 1/2 ton tactical trucks;
services, lubricates replaces removes installs, repairs, and adjusts, purges and tests following systems, components, and assemblies: the engine fuel exhaust, cooling, electrical, transmission, final drive, track and suspension, steering controls, hull, chemical protection system, miscellaneous accessories, and special purpose kits; performs corrective organizational maintenance on: previously-diagnosed malfunctions of mechanical, electrical, and hydraulic systems and/or components; test operates equipment as required and observes for evidence of abnormal operations; employs applicable test, measuring, and diagnostic equipment in conjunction with technical publications to perform troubleshooting actions and test continuity of electrical circuits; troubleshoots: mechanical, electrical, and hydraulic systems
Commendations:
Best Maintenance Team in the Battalion Lead Mechanic M88 Hotel - Recovery Specialist, Driver, Boom & Spade Operator Honorable Discharge
Awards
Best Maintenance Team In the Battalion
April 1997
The Battalion Sergeant Major extended my maintenance team, Alpha Company 4/64 the Best Maintenance Team in the Battalion.
Certifications
American Bartenders Academy: Bartender's Certificate
Tending a bar by way of serving liquor, beer & wine
California Automobile Sales License
June 2012 to October 2012
I originally received an Automobile Sales License in 2005, and I worked for Classic Chevrolet, which soon became Weir Canyon Chevrolet. When I went to renew the license, however, the DMV said there was a hold up for some reason. They just said to keep calling them back and trying to figure out what was amiss. I tenaciously called back and left messages daily. Finally, I made the executive decision to move to a different industry, because without the sales license, I could not sell cars.
Interestingly enough, 3 months later the license just showed up in the mail - with no explanation or reason why it was held up. Just recently, I have renewed this sales license, and have a temporary which will expire in October of 2012. When I get the new card in the mail, it is expected to have a much later expiration date upon the card, most likely some time in late 2014 or 2015.
Groups
North Orange County New Generations Rotary Club
Rotary Club Secretary 2008-2011
American Red Cross
Blood Donor, Blood Drive Volunteer, Advocate for Support & Emergency Relief Care
Additional Information
SKILLS
•
Expert in streamlining proc-
esses, reactivating stagnant
accounts, reversing customer
dissatisfaction, and building
long-term lucrative alliances.
•
Eight years of experience in
sales and marketing, brand
management, and media
planning. Buying and monitor-
ing corporate communication;
market research and building
client relationship for business
development.
•
A proven and verifiable record
for utilizing strong technical
and interpersonal skills to
enhance organizational effi-
ciency and profitability. Com-
mitted to quality performance
with an ability to learn new
procedures quickly.
