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Teresa Bilicki

Social Worker, BSW/LSW

Wakefield, MA


Over 11+ years experience in social work, case management, counseling, and management in areas of Social Services, AIDS Services, and Behavioral/Mental Health Programs. Excellent communication and interpersonal skills. Licensed Social Worker #313116 Exp. 10/2012. Microsoft Office, Outlook, and Internet experience. Dependable, problem solver, detail oriented, organized, and meets goals. A good team player that requires little supervision.

Work Experience

CCS Mental Health Counselor

Northeast Behavioral Health Systems
Salem, MA

March 2008 to Present

per diem) 
- Responsible for 6 adults at a time, along with a shift nurse 
- Conduct intakes upon the client's arrival to the unit 
- Provide ongoing monitoring & support for the clients in crisis while on the unit 
- Run check-in and learning activity groups for the clients each shift 
- Assist with daily chores & living skills such as cooking, cleaning, laundry, etc 
- Take clients out for walks to stores & to enjoy the surrounding neighborhood 
- Keep records of clients' wellbeing through progress notes during each shift 
- Ensure that clients are kept safe & feel comfortable at all times 
- Work collaboratively with Attending Nurse Practitioner to ensure quality of service for clients

Program Coordinator

Northeast Behavioral Health Systems
Lynn, MA

August 2009 to May 2011

- Recruited, hired, and supervised peer educators for HIV/AIDS Peer Support Program, trained & supported peer group facilitators; produced monthly reports for funders on peer support program progress & development 
- Recommended & drafted membership policies and related materials 
- Assisted Program Director in daily site operations 
- Conducted intakes, identified community resources useful to client base, participated in networking groups, coalitions, and committees 
- Provided health, nutrition information, congregate meals, & other appropriate referrals to HIV positive clients; coordinated menu planning for congregate meals & obtained meal related supplies 
- Coordinated & maintained schedules of all onsite holistics & peer support programs including acupuncture, massage, yoga, and support groups 
- Developed addition educational & wellness programs as needed 
- Evaluated program utilization, trends & client satisfaction; maintained related reports as well as survey tools

Case Manager

Strongest Link AIDS Services, Inc
Danvers, MA

August 2007 to August 2009

- Responsible for performing case management for 40 individual clients living with HIV/AIDS 
- Completed risk assessment tools to determine clients' level of need 
- Performed intakes, Assessments, & Reassessments 
- Completed progress notes for each client on a weekly basis as well as client contact sheets for DPH per funding requirements 
- Educated clients about HIV/AIDS & promoted Positive Prevention 
- Made referrals to community resources as needed 
- Accompanied clients to a different variety of appointments such as medical, dental, 
- psychological, & legal hearings, assisted clients in filling out paperwork as necessary 
- Maintained contact with collaterals, family members, & partners as needed 
- Performed home visits & office visits with clients; provided support to all clients

Department of Social Services
Salem, MA

April 2005 to August 2007

Social Worker 
- Responsible for 18-22 cases/families throughout Essex County, particularly the Gloucester area 
- Experience working with multi-cultural & multi-economical populations 
- Performed case management responsibilities including processing referrals, typing documentation/dictation, writing court reports & affidavits, drafting service plans, & scheduling home visits 
- Placed home visits once a month (or more if necessary) to each family & performed supervised visits when required 
- Maintained collateral contact for each case via phone calls & in person 
- Attended all meetings, court hearings, & trainings as required 
- Obtained information to perform assessments as requested 
- Advocated for families & transported children as needed 
- Placed children in foster care & residential programs as needed; performed follow through to ensure the children's needs were getting met

Social Worker/DSS Case Manager

Catholic Charities Family Childcare
Lynn, MA

October 2000 to April 2005

- Responsible for 43 DSS daycare slots/cases; maintained files with proper documentation, dictation, & necessary paperwork as required 
- Extensive knowledge working with multi-cultural & low-income populations 
- Developed & maintained professional working relationships with clients, staff, & daycare providers 
- Performed 45-day assessments & quarterly evaluations on each child 
- Coordinated transportation between parents & daycare providers; responsible for the oversight of 2 daycare van drivers 
- Reviewed daycare providers' menus for accuracy & ensured they were meeting the standards of the meal programs 
- Worked in conjunction with Lynn DSS Social Workers & Family Childcare Providers; provided advocacy & referrals for clients as needed 
- Performed case management duties including intakes, pre-placements, & home visits to the daycare providers 
- Processed payroll in the absence of the Billing Coordinator 
- Attended ongoing trainings & staff development days; trained staff on a variety of different subjects & job positions when required


Bachelors in Social Work

Salem State College -
Salem, MA

September 1997 to May 2000

Associates in Human Services/Drug & Alcohol Rehabilitation Program

North Shore Community College -
Lynn, MA

September 1995 to May 1997