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Aminah Cole

Rosedale, NY

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Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks 
simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and 
authority. 
HIGHLIGHTS 
Front-Office Operations AR/AP 
 
Busy Switchboard Customer Service 
 
Microsoft Word, Excel, PowerPoint, Outlook Scheduling

Work Experience

Administrative Assistant

Not Your Average Virtual Assistant
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Rosedale, NY
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May 2008 to Present

Conducted extensive online and phone research. 
 
Typed documents, updated websites and compiled information for meetings. 
 
Organized files, developed spreadsheets, faxed reports and scanned documents. 
 
Researched and collected options for the best pricing on hotels, flights and home furnishings. 
 
Typed documents, updated websites and compiled information for meetings. 
 
Used bookkeeping software to manage accounts payable and receivable, create and mail invoices and send 
past-due notices to clients. 
 
Created PowerPoint presentations used for business development. 
 
Received and screened a high volume of internal and external communications, including email and mail. 
 
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Office Manager/ Administrative Assistant

BRIDGE CAREER CENTERS
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Jamaica, NY
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May 2014 to July 2014

Managed the receptionist area, including greeting visitors and responding to telephone and in-person 
requests for information. 
 
Designed electronic file systems and maintained electronic and paper files. 
 
Dispersed incoming mail to correct recipients throughout the office. 
 
Made copies, sent faxes and handled all incoming and outgoing correspondence. 
 
Organized files, developed spreadsheets, faxed reports and scanned documents. 
 
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. 
 
Planned meetings and prepared conference rooms. 
 
Wrote reports and correspondence from dictation and handwritten notes.

Insurance Agency Staff

DON ENGA AGENCY @ STATEFARM INSURANCE
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Queens Village, NY
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December 2008 to April 2010

Building relationship with clients, prospecting for new clients, probing to discover needs (asking questions and listening) closing sales for all lines (auto, fire, life, bank) and asking for referrals. 
 
Calling prospects/clients to offer products or schedule appointments 
 
Processed applications, payments, corrections, endorsements and cancellations. 
 
Prepared necessary paperwork to process insurance sales and renewals. 
 
Developed productive working relationships with car dealers, loan processors and other business partners in the community. 
 
Conducting insurance and financial service reviews for clients 
 
Promoted client retention through high-quality service and follow through.

Sales Advisor

HOMESITE INSURANCE
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White Plains, NY
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January 2003 to April 2008

Sold home insurance via phone by interviewing customers to evaluate their Insurance needs. 
 
Strong analytical skills to underwrite the risk, which included reviewing consumer credit and claims reports. 
 
Receive new losses, verify accuracy of information via coverage and register new loss information on system. 
 
Built rapport with clients by explaining complex insurance terms in clear simple language which leads to cross-selling opportunities and referrals from existing customers. 
 
Processed applications, payments, corrections, endorsements and cancellations. 
 
Service, sell and write all new and renewal Personal Lines Homeowner, Condominium and Renters policies. 
 
Binding authority for GMAC, AIG, Nationwide, Esurance, Unitrin and MetLife. 
 
Pursued continuing education and training programs to continue professional development.

Education

COMMUNICATIONS AND THEATER ARTS

Queensborough Community College -
Bayside, NY

Skills

Microsoft Word, Excel, PowerPoint, Outlook, Busy Switchboard, General Office Skills, Filing & Organization, Reservation Sales, Customer Service, Scheduling, Social Media & Mobile Marketing, Accounts Receivable, Accounts Payable ,Front-Office Operations, Professional Presentations

Additional Information

My background and experiences doing administrative, clerical, customer service, problem solving and sales enable me to quickly adapt and help any corporation effectively manage its office operations. I consider myself to be a jack-of-all-trades performing a huge array of administrative tasks. You will find that my communication skills are exceptional and I possess perfect problem assessing and time management expertise. With several years' experience in the customer service industry, I have developed a warm, approachable and professional manner. 
 
Of particular note for you and the members of your team as you consider this placement are my strong accomplishments in combining business acumen with technical savvy to achieve improved operating efficiency internally. I have experience using database management systems such as Salesforce database system and my accomplishments have been achieved by improving information flow to all other departments, and improving cooperation between management and staff. I possess a number of strengths and attributes which uniquely qualifies me for an administrative assistant position: 
 
• In-depth knowledge of performing routine clerical tasks 
• Demonstrated ability to greet customers in a professional manner 
• Able to manage multi-line phone system; answer phone and transfer calls to appropriate person 
• Highly skilled in Microsoft Office Suite (MS Word, Excel and PowerPoint) 
• Good working knowledge of Quick-books 
• Exceptional verbal and written communication skills 
• Profound interpersonal skills 
 
After several years, I have a thorough understanding of every aspect of modern businesses. I view myself as somewhat of a troubleshooter, and most of the reorganizations initiated, have already come to fruition, so I am eager to consider new challenges. 
If you are seeking a talented, hardworking, enthusiastic individual who stays abreast of her field, who understands technology, who earns 100% staff support, and who is as career-committed as it takes to achieve total success, then please consider what I have to offer.