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Cory Byrnes

Dynamic, customer service focused sales and management professional.

Qualicum, BC

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Looking to join a team that could benefit from my extensive business experience, customer service focus, and exceptional interpersonal skills.

Work Experience

Business Development Representative

NuTech IT Solutions - IT Retail Division for Northern Savings Credit Union
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Vancouver, BC
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January 2009 to January 2011

Accountable for development of sales and advertising of local and regional markets. Sales lead and key account manager. 
 
• Promoted to Territory Manager within 8 months of being hired. 
• Primary manager of over 50 accounts, from technical support to hardware and software sales. 
• Liaison between clients and senior technicians. 
• Price quotations, product sourcing, and IT Solutions consulting. 
• Social Media marketing and branding initiatives (Twitter, Facebook,

Manager - IT Services and Sales

Blue Bytes Computer
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Port Hardy, BC
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January 2008 to January 2009

Troubleshooting, diagnosing and resolving issues with PC and laptop configurations, network connectivity, printers and peripherals and providing 
desktop support. 
 
• Providing support to over 200 clients in various small to medium sized 
business settings. Successful in troubleshooting issues for all models of laptops and desktops. 
• Responsible for day-to-day business operations including quotations, 
product sourcing, vendor relations, purchasing, inventory management, and marketing.

Assistant Manager - Industrial Sales

Fastenal Company Canada
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Nanaimo, BC
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January 2000 to January 2007

Achieving sales targets, driving company initiatives, and ensuring customer satisfaction. 
 
• Promoted to Assistant Manager within 6 months of initial hire. 
• Branch management and business operations. 
• Sales lead generation, contract negotiations, and key account management. 
• New employee orientation and training.

Education

Network Administration in Computer Systems and Networking

Academy of Learning -
Nanaimo, BC

Technical Communications

Vancouver Island University -
Nanaimo, BC

BA in Psychology

Vancouver Island Universtiy -
Nanaimo, BC

Skills

Management, Project Management, Business Development, IT Services, Technical Services, Inventory Management

Additional Information

• Quality sales professional with over 8 years of experience in a demanding customer focused role 
in Industrial Sales and over 3 years of experience in Technical Sales. 
• Maintaining a stellar reputation for quality and efficiency in customer satisfaction, communication, and pro 
and resolution. 
• Proven ability to create and deliver solutions that meet objectives tied to business and technology 
performance while working with a wide range of platforms and in a fast-paced environment. 
• Lifelong learner with a passion for learning and innovative ideas and technologies. 
 
Core Competencies:  
 
• Key Account Management • Customer Service 
• B2B and B2C Sales • Inventory Sourcing \ Purchasing 
• Network Connectivity Issues • User Training & Support Skills 
• Management Skills • Business Development 
• Application Administration • Advertising and Marketing 
• All Windows Platforms • Problem Identification \ Analysis 
• Business Correspondence • Project Management 
 
Hardware & Software 
 
• Microsoft Office 2003-2010 • Microsoft Project 
• ACT! CRM Software by Sage • Blackberry OS 2.0 
• Track-IT Helpdesk Software • Cloud Computing - Collaboration 
• Microsoft Windows • Open VPN 
• Mac OSX 10 • PC Desktop and Laptops 
• Social Media Marketing • Apple Hardware (Macbook, iPad) 
• Microsoft Visio • Network Hardware 
• Microsoft Office 2011 for Mac • Point of Sale Equipment 
• GoTo Meeting • Google Docs