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Craig Chastain

Senior Technical Writer

Burlington, MA

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Work Experience

TECHNICAL WRITER (CONTRACT POSITION)

Shire
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Lexington, MA
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June 2013 to December 2013

TECHNICAL WRITER (CONTRACT POSITION)

Teva
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Phoenix, AZ
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December 2012 to February 2013

Technical Writer

CEC DIGITAL
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1993 to 2013

TECHNICAL WRITER (CONTRACT POSITION)

Pfizer
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Iowa
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June 2011 to October 2012

Education

MBA in Finance

Southern New Hampshire University

MS in Operations Management

Southern New Hampshire University

B.S. in Philosophy and Economics

Eastern Oregon University

Skills

 Formal training in Technical Writing; Deviation and Quality Assurance report development  QbD, PAT, ASTM E2500 Equivalents, ISO 9000  Data Analysis: Regression, Statistical, Risk Analysis  Six Sigma; Systems Theory

Additional Information

Technical Skills 
 
Operating Systems 
* XP, Vista, 7, Server 2008, Mac OSX, Redhat, IBMi, AS400 
 
Applications 
* MS Word, Visio, Excel, PowerPoint, InfoPath, Project, Adobe(Creative Suite, FrameMaker) Serif PagePlus, SnagIt, Sketchbook Pro 
 
management systems/Databases 
* TrackWise, Documentum, EtQ, LIMS(LabSoft), ValGenesis, QUMAS, SQL Server, Access, FileMaker Pro 
 
Root Cause Analysis Tools 
* DMAIC, PDCA, 5 Why's, Fishbone Diagrams, Pareto, histogram, decision trees, process mapping, and flowcharting 
 
ERP 
* SAP, Oracle, Infor, MS Dynamics, SharePoint, Business Objects, Crystal Reports 
 
PROGRAMMING/SDLC 
* SQL, VB.NET, "V" Model, Waterfall 
 
LMS/e-LEARNING 
* Blackboard, Moodle, Plateau, TrainCaster