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Elizabeth Norland

Business Manager - Office Manager - Executive Assistant - Marketing Coordinator

St. Louis, MO

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Looking for full-time permanent employment to bless some business or ministry with my God-given talents and acquired business skills, and give me, a widow, a more steady income. I am open to relocation anywhere at corporate expense. Titles interested in: Executive - Manager - Office Manager - Project Manager - Executive Assistant - Marketing Coordinator - Special Events Planner.

Work Experience

President

Handmaiden Music (Beth Norland Publishing- ASCAP)
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St. Louis, MO
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September 2003 to May 2012

Responsible for the day-to-day business operations of an Independent CCM Record Label. Songwriter - Recording Artist - and Publisher of 149 original songs - 11 CDs published via iTunes, Amazon, CDBaby, and other internet music sites. Office Management Duties include website maintenance, typing correspondence, setting up distributors and e-commerce, accounts payable, accounts receivable, inventory management, tax preparation, phones, marketing, graphic design of all CD covers, producing an email newsletter, shipping, and all office management. CDs were released under Elizabeth Stephens and under Beth Norland, and this business has operated out of Tulsa OK, and St Louis MO. 
 
This business has evolved into an internet music ministry, via www.handmaidenmusic.com, and is no longer a for profit business venture. Music downloads are now given freely to the glory of God, so let your friends know of the website, okay? 
 
Please note, that the two career positions below were worked simultaneously with this music venture, during its start-up phases of creating and recording music. I am able to multi-task quite well.

Office Manager

Strategic Contract Resources
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Tulsa, OK
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2007 to 2008

Managed day-to-day office operations of this oil-gas-energy recruiting firm. Total administrative support to seven recruiters; Formatting resumes, typing client proposals and employee offer letters, sending out start documentation to new employees, file and database maintenance, reception/phones, ordering company supplies, and general office duties. Highlight - Coordinated corporate office move from Bixby to Tulsa, including purchasing entire office's new furniture, working on layout, and install of equipment such as printer/faxes/file rooms, etc. Follow-up on punch lists with builders, and all coordination of delivery services and COA notifications, as well as charity pickups of old office furniture. Reason for Leaving: Husband needed me as a 24/7 caregiver as cancer led to a year-long bed-ridden dying process.

Office Manager

David L Stephens Construction
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Johnson City, TN
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2003 to 2006

Total office management for David L. Stephens Construction, a TN Licensed General Contractor. Duties include typing bids/proposals, identifying prospective clients, accounts payable, accounts receivable, payroll for subcontractors, office and jobsite inventory management, tax preparation, filing, phones, marketing, and all other office management required. Company Relocated.

Office Manager

Strategic One
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Overland Park, KS
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2001 to 2002

2001-2002 
Office management for this database management company, including Executive Support for the President and the Owner Partner, payables, receivables, monthly invoicing, executive support, travel arrangements, ordering and inventory of office/kitchen supplies, reception, QuickBooks accounting, special event planning, health and 401k benefits administration, payroll/personnel administration, corporate record keeping, contact with vendors, and other administrative duties as needed on a daily basis. Administrative responsibility for both the Overland Park and Dallas offices. 
 
- Developed new invoicing system for StrategicOne 
- Orchestrated corporate office move from one city to another, and computerized office inventory 
- Set up new record keeping systems for administration area 
- Effectively trained the new office manager, leaving a detailed "office manual"

Special Events Planner

ACCESS MHMR Center
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Jacksonville, TX
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2000 to 2001

Special Events Planning such as golf tournaments, banquets, and awards celebrations. Fund-Raising, Volunteer Coordination, Public Relations-Ads, Press Releases, Creating and Publishing Center's Monthly Newsletter, Maintained large donor and address databases. Executive Support to the Director of Community Education and Resource Development 
Highlight: - Surprised management by getting Miss Texas for our fundraising Valentine Banquet ,which was a "huge success" in terms of enjoyment and fund-raising profits!

Executive Assistant

Riverwood Healthcare Center
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Aitkin, MN
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1999 to 1999

1999 This community hospital desired my experience for their capital campaign so I was offered a short-term contract position, their fully knowing I was in preparation for serving with Mercy Ships. Responsible for all aspects of running and maintaining a fund-raising office. Designed forms and marketing materials. Answered all inquiries. Created both a contacts database and a separate database for tracking donations for the capital campaign. Recorded receipts and responded by mail to all inquiries. Made appointments for Campaign Director, took minutes at all meetings, maintained historical files and donor files. Sent out major mailings. Welcomed visitors. Worked at special events such as parades, booths, etc. during campaign.

Marketing Coordinator

Stevens Construction Corp
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Milwaukee, WI
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1998 to 1998

1998 Marketing for large commercial construction firm. In charge of all promotions, printing of letterhead/business cards, newspaper articles and ads, and photography coordination for sites showing progress. Database management. Coordinated company-wide events (such as Brewers Tailgate Parties!!) and company picnics 
 
- Designed a Jobs 15-Yr History Database in ACT 
- Re-launched company newsletter including design of a new newsletter logo 
- Designed and desktop-published a 12pg "Firm Information Packet" which is now used as part of all new proposals.

Administrative Assistant

Human Development Center
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Cloquet, MN
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1996 to 1998

Full Secretarial Support to four Community Support Workers for a Mental Health Mental Retardation Center. Maintenance of all client records for Case Management and Community Support Program. Took minutes for the Carlton County Mental Health Team and for CSP meetings. Receptionist duties and contact with clients daily, requiring great wisdom and quick thinking due to the nature of cliental.

Print Production Manager

Mercy Ships International
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Garden Valley, TX
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1996 to 1996

1996 Management of all Mercy Ships print jobs, working with printing companies and design firms to expedite printing of all brochures, stationery, posters, and other PR materials. Work included project set-up, proofing, choosing colors, stock, and art, approving designs and films, keeping printers on schedule, handling purchase orders and invoicing, arranging delivery to proper locations, working with mail houses for mass mailings, and maintaining files/samples on print jobs. About 30 projects in process at all times requiring great project management skills.  
Remote Encoder

Executive Assistant to the President

American Health and Safety
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Madison, WI
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1995 to 1995

1995 
Executive correspondence/communications, multiple projects management, travel/seminar arrangements, maintenance of executive files, kept inventory and ordered office supplies, supervised the receptionist, creation and cataloging of a video library, liaison between employees and president, minutes at team meetings. Also assisted Marketing Manager and Controller as needed with additional administrative backup, due to graphic arts and accounting/database experience.

Executive Assistant to Vice President

Tomco Plastic
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Bryan, OH
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1993 to 1994

Full administrative support to the VP of Manufacturing and Engineering, five managers, and 14 engineers. Duties included word processing, processing outgoing shipments paperwork, making travel arrangements, creating gant charts and providing general secretarial support including relaying phone messages via a computer system. 
 
Executive Assistant 
Global Quality Systems (International Regulatory Affairs) 
Administrative Assistant-Regulatory Affairs (internally promoted)

Administrative Assistant-Clinical Affairs

Zimmer Inc
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Warsaw, IN
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1987 to 1992

Full secretarial support for the Director of Global Quality Systems, the Director of Quality Systems, the Director of Design Assurance, a senior design engineer, and five clinical research monitors. Word processing, company-wide meeting scheduling, technical support travel, typing/distribution of confidential trade secrets and controlled engineering specifications, Maintenance of domestic and international design assurance history files. Worked for a time with Regulatory Affairs with PMAs, IDEs, and the FDA requirements. Worked also for a time with Clinical Affairs processing patient payments, filing x-rays, library database management, etc. 
 
- Zimmer Quality Award August 1990

Legal Secretary (Criminal Defense)

David Kolbe, Attorney at Law
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Warsaw, IN
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1986 to 1987

Full office support for a private one-attorney/one-secretary office. Criminal Defense. 
All legal paperwork and correspondence, phone and receptionist duties such as scheduling appointments, billing, receipting, book keeping, maintaining supplies, cleaning, making coffee, etc 
I was on contract filling in at Walmer Law Office, and did such a great job, that James Walmer REFERRED me to David Kolbe, who then hired me immediately, without any break in time employed.

Legal Secretary (Prosecution)

James Walmer, Prosecuting Attorney (and City Attorney)
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Warsaw, IN
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1986 to 1986

All legal paperwork and correspondence, phone and receptionist duties such as scheduling appointments, billing, receipting, book keeping, maintaining supplies, cleaning, making coffee, etc. Also, much was done for him as the city attorney with land descriptions/acquisitions, etc. 
 
I worked this particular job "under contract".

Office Consultant

AmerICAN HEARing
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Warsaw, IN
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1986 to 1986

Office Consultant To Two Companies sharing an office suite 
• set up file systems 
• wrote office procedures manual 
• designed office floor plan 
• trained secretarial staff 
 
This was a self-employed "contract" position as an Office Consultant.

Administrative Assistant

CCI
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Warsaw, IN
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1986 to 1986

Handled all correspondence for the Plant Manager and Marketing Director. My principal duty was to type all approved quotations and distribute to prospective customers. I re-organized the workshop files and integrated a new, more efficient filing system. Assisted Plant Manager in developing a production system which was later put into use. I answered the phone, welcomed visitors, and performed general office duties.

Administrative Assistant

Light & Life Hour, Communications Dept
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Winona Lake, IN
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1980 to 1981

Provided office support for a weekly radio broadcast, national in scope, called "The Light and Life Hour". I handled all the letters, donations and incoming mail requests. I would then process the monies, receipt and file each donation. I would send a reply to each person who wrote or sent money. I also sent requested material such as books, tapes, etc. My responsibilities also included typing scripts for the broadcasts. In addition to this, I also acted as receptionist to the Communications Dept, and a few months into my stay became the personal secretary for Iris Riggs, Director.

Education

AAS in Administrative Office Technology (Phi Theta Kappa Honor Society) (Highest Honors 4.0 GPA)

Indiana Vocational Technical College -
South Bend, IN

January 1992

Skills

COMPUTER SKILLS Software proficiency in Microsoft Office Products, including Word, Outlook, Excel, Access, PowerPoint, Publisher, OneNote QuickBooks Accounting •WordPerfect, Adobe Photoshop 7, Adobe Illustrator, Donors Image, PageMaker, Lotus 123, Quattro Pro, CorelDraw, ACT •Data Entry Numeric -*12,016 KPH Alphanumeric *13,601 KPH •Typing Speed *80+wpm 98% accuracy *most recent testing scores ACCOUNTING •QuickBooks Accounting - Bookkeeping •Accounts Payable Accounts Receivable •Financials/Invoicing/Statements/Bank Reconciliations/Taxes/1099s HUMAN RESOURCES •401K and Benefits Administration (processing claims, shopping ppo/hmo/benefits plans, educating employees of their benefits, etc.) •HR Responsibilities (personnel records, sick pay, hiring process/interviewing, some payroll, liaison to management, time tracking, employee reviews) MARKETING/COMMUNICATIONS •Writing, editing, desktop publishing, and distribution of company newsletters •Public Relations activities, such as writing press releases and creating ads •Graphic design of brochures, business cards, internal forms, binder covers, CDs, etc. •Corporate communications •Designing and setting up databases (Access - Donors Image - Excel - ACT). Maintenance of the same Queries Reporting Mail Merges •Marketing coordination/company promotional materials/promotional mailings/logo design/letterhead design EVENT PLANNING/FUND RAISING •Planning community events: golf tournaments, banquets, silent auctions •Organizing company-wide special events (picnics, tailgate parties) •Managing internal campaigns like United Way •Capital campaign experience •Fund-raising activities (both personal and corporate experience) EXECUTIVE SUPPORT *In addition to what is listed above •Top Executive Support. 30 Years. Neither intimidated nor insubordinate. Confidential and confident. Respectful, yet able to give ideas/wisdom when asked. Can handle the stress due to organizational abilities. A great right-hand. •Business writing, as in SOPs, OCPs, Trade Secrets, employee manuals, newsletters, promotional materials, training materials •Travel Arrangements -domestic and international; Itineraries/expense reports •Scheduling/Meetings/Calendars/Follow-ups/ Records Management and Retention •Dictation Transcription or writing corporate communications for Executives •Project Management - Time Tracking- Gant Charts •Maintenance of contacts database; updates of website content •Phones - Liaison between employees and executives - Protecting Executive's time •Meeting minutes (usually done directly on laptop sitting in on various meetings) GENERAL MANAGEMENT •Supervisory experience over other administrative personnel •Office supplies inventory; Purchasing materials; maintenance scheduling; break room upkeep •Organizational, and leadership skills used both inside and outside the office environment •Teaching-training experience, public speaking expertise PRINT PRODUCTION MANAGEMENT •Project Set-Up, Proofing, Choosing Colors, Stock, And Art, Approving Designs And Films, Keeping Printers On Schedule, Handling Purchase Orders And Invoices, Arranging Delivery To Proper Locations, Working With Mail Houses OTHER •Handling Confidential Trade Secrets •Bonding/Financial Responsibilities •ISO 9001 Certification experience-Quality Control, Regulatory Affairs, Global Quality, EC •Familiarity to OSHA Safety Guidelines

Certifications

CPS - Certified Professional Secretary - IAAP

CPS 1995 Certification obtained of Expertise in 
1) Accounting 
2) Business Law 
3) Office Technologies 
4) Economics and Management 
5) Behavioral Science and 
6) Office Administration and Communications 
 
This certification was granted by IAAP (International Association of Administrative Professionals)

Publications

Music Publisher

11 CDs published: 
 
1. Musical Gardens 
2. Safe Harbor 
3. Come Alive 
4. Christ's Sermon In Song 
5. Rest and Awaken 
6. Christ Within 
7. Truth's Banner 
8. Reigning Prayer 
9. Kingdom Living 
10.Army of the Lord 
11. Sharing Christ

Additional Information

Pre2003-Last name Thomas. 2003-2010 Last name Stephens. 
 
Full-Time Monday through Friday Day Shift Wage Negotiable.