Redondo Beach, CA
Highly motivated, goal oriented sales and marketing professional with experience in operational management. Good negotiator who consistently and effectively closes sales. Able to develop productive relationships with colleagues, customers and staff, at all levels. Fluent in Spanish and English with basic knowledge in Italian, Portuguese, German and Mandarin.
Global Inside Sales Manager
2009 to October 2011
Monmouth Junction, NJ 2009-Oct 2011
Manufacturer specializing in the Home and Business surveillance systems
Global Inside Sales Manager
Assist company's sales vice-presidents in all management responsibilities focusing in areas such as service, sales strategy and operations for the US, Latin American, European and Middle East Markets. Managed multiple manufacturer representative firms across the West and Mid-West US and developed business relationships with System Integrators, Dealers, Wholesalers and Re-sellers of CCTV products, which would represent, refer and sell our brand with the utmost effectiveness. Personally coordinated and led the training road shows for our distributors and integrators upon rollout of our new products for best in class knowledge of our products and service. Provide leadership and direction to Inside Sales and Service functions. Established sales processes from "order to cash" to ensure flawless execution among manufacture, production and consumers. Effectively identified and led the definition of the sales Pipeline in the US based on customer needs as well as a specific one for International markets
Ensured proper execution of all operational aspects of the inside sales force minimizing paperwork discrepancies as well as expediting any sales and service issues, maximizing global sales, therefore increasing accounts.
Puerto Rico Sales Manager
2001 to 2006
San Juan, PR 2001-2006
Local authorized dealer specializing in the Home and Business protection systems
Puerto Rico Sales Manager
Assisted in the coordination of the startup for the Home Division's door to door sales program creating a successful market presence increasing sales up to fifty percent
Assisted company's president in all management responsibilities focusing in areas such as service, sales, operations, training and recruiting.
Developed strategic sales techniques, increasing sales expectations on a monthly basis.
Ensured the delivery of appropriate and timely coaching, mentoring and performance feedback for sales staff, increasing employee's motivation and successful operation.
Ensured proper execution of all operational aspects of the sales force minimizing paperwork discrepancies as well as expediting any sales and service issues, maximizing local sales, hence increasing accounts.
Account Executive and Member of the Board of Directors
1998 to 2002
Organize and coordinate the festival with other members of the Board of Directors. Prepare proposals for major companies for them to donate either money or services in exchange for publicity within the festival. Responsible of arranging and developing the festival's Internet web site.
2000 to 2001
Assisted in the coordination of the startup for the Gateway Country Stores in Puerto Rico creating a successful market presence.
Directly assisted General Manager in all assigned management and leadership responsibilities with specific focus in the areas of Operations, Service, Training, Human Resources and Facilities.
Provide leadership and direction to Sales and Service functions, maximized efficiency and profitability.
Developed strategic sales techniques, increasing sales expectations for our store by 75% on a monthly basis.
Ensured the delivery of appropriate and timely coaching, mentoring and performance feedback for all store staff, increasing employee's motivation and successful store operation.
Oversaw the delivery and application of all required in-store training, securing sales volume.
Ensured proper implementation and execution of all operational aspects of the store as well as create and implement community marketing concepts, maximizing local sales.
Assumed Manager On Duty (MOD) responsibilities in the absence of the General Manager.
Sales, Marketing and Communications Manager, Legal Compliance Manager
1998 to 2000
International Network Marketing leader in the manufacturing, distribution, and sales of natural products.
Coordinated startup and developed marketing, sales and communications strategies, securing sales volume.
Oversaw sales operations of five satellite offices and hired, trained and motivated team of six, reducing turnover.
Analyzed the market (S.W.O.T. analysis - strength, weakness, opportunity and threats) for similar existing products and identified the competition, creating an efficient marketing plan for our product.
Successfully utilized marketing strategies based on the company's best interest resulting in an increase of sales.
Implemented and conducted training seminars and presentations to large groups based on the company's marketing plan and compensation plan on building an organization for new recruits, speeding profitability.
Effectively created advertising and promotional materials and negotiated with advertising agencies, reducing the cost to the company taking a more conservative approach on advertising and literature.
BBA in Management
Windows 3.1/95/98/2000/NT/ME/XP/Vista, MAC, Internet Explorer, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Adobe Illustrator), SAP, EPICOR and Quickbooks