Jackie Bolen

Technical Writer and Web Developer

August 2011 to Present

Building website and writing business plan.

Technical Writer, Workshop Facilitator, and Lead Escort

October 2009 to Present

Raised the Bar for course material and instruction, resulting in higher evaluation scores, from 70, to 96%.

Created and developed a team of Escorts, and wrote the policies and step-by-step procedures, to fill a need for seeing to the safety and comfort of the Panelists, representing hiring companies, at the CSIX HR Panel events. This resulted in an increased willingness for current and additional Panelists, to participate in future events.

Technical Writer

June 2002 to May 2009

Reduced from 5 months to 2, the time required for federal certification of product documentation, by building and maintaining templates, testing products, and interfacing with external test labs, resulting in Sequoia bringing $1M products to market ahead of their competitors.

A key 3-month documentation project was 30 days late, and going "critical." Sent to Florida, by VP, as Lead Technical Writer (on 1-day notice), turned around the situation, and completed the project on schedule, rescuing a $1M project.

California rewrote the standard, creating an urgent situation, where product documentation for 3, $1M systems; optical, touch-screen, and election management, had to be delivered, simultaneously. At CEO request, wrote, and led a documentation project team. As a result, Sequoia was the only company who met the deadline.

Technical Writer

June 2000 to April 2002

As the first Technical Writer in a start-up company, built, from scratch, a full-fledged, company-wide document management system, and set up the templates for the product documentation; all within 6 months, to meet the deadlines for several, simultaneous, projects. This resulted in a $500K increase in projected revenue, with 100% positive feedback.

As Lead Technical Writer, created and finished a set of product documentation that was submitted with a proposal for server- and client-side IP Telephony Software, resulting in a $250K projected revenue increase, and reduction of span time by 66%.

Technical Writer

October 1994 to June 2000

After a year of intensive effort, was instrumental in their initial ISO 9001 certification, when the Manufacturing division successfully passed without any "hitches" in documentation, as the first department, setting an example for the other divisions, who used my conventions and expertise to aid them in preparing their documentation.

Improved IC manufacturing specifications and test procedures, resulting in number of errors being cut in half.

C/UNIX Tutor

June 1993 to October 1994

C/UNIX Tutor at Foothill College, where my students achieved a 100% pass rate.

Software Test Technician at Tandem Computers.