Santa Clara, CA
More than fifteen years of technical writing experience, with a mix of engineering and QA experience, and demonstrated success:
- Meeting multiple deadlines in fast-paced start-up, virtual, and Agile environments
- Writing for technical and non-technical audiences
- Building collaborative relationships with subject matter experts
- Working well within Engineering departments
- Delivering quality on time
- Thinking outside the box, and resourcefully, to create unique solutions
- Creating order out of chaos
- Testing hardware/software/firmware products
- Leading technical writing teams, who excel under my leadership
Please see my website, at www.jbolen.net.
Technical Writer and Web Developer
August 2011 to Present
Building website and writing business plan.
Technical Writer, Workshop Facilitator, and Lead Escort
October 2009 to Present
Raised the Bar for course material and instruction, resulting in higher evaluation scores, from 70, to 96%.
Created and developed a team of Escorts, and wrote the policies and step-by-step procedures, to fill a need for seeing to the safety and comfort of the Panelists, representing hiring companies, at the CSIX HR Panel events. This resulted in an increased willingness for current and additional Panelists, to participate in future events.
June 2002 to May 2009
Reduced from 5 months to 2, the time required for federal certification of product documentation, by building and maintaining templates, testing products, and interfacing with external test labs, resulting in Sequoia bringing $1M products to market ahead of their competitors.
A key 3-month documentation project was 30 days late, and going "critical." Sent to Florida, by VP, as Lead Technical Writer (on 1-day notice), turned around the situation, and completed the project on schedule, rescuing a $1M project.
California rewrote the standard, creating an urgent situation, where product documentation for 3, $1M systems; optical, touch-screen, and election management, had to be delivered, simultaneously. At CEO request, wrote, and led a documentation project team. As a result, Sequoia was the only company who met the deadline.
June 2000 to April 2002
As the first Technical Writer in a start-up company, built, from scratch, a full-fledged, company-wide document management system, and set up the templates for the product documentation; all within 6 months, to meet the deadlines for several, simultaneous, projects. This resulted in a $500K increase in projected revenue, with 100% positive feedback.
As Lead Technical Writer, created and finished a set of product documentation that was submitted with a proposal for server- and client-side IP Telephony Software, resulting in a $250K projected revenue increase, and reduction of span time by 66%.
October 1994 to June 2000
After a year of intensive effort, was instrumental in their initial ISO 9001 certification, when the Manufacturing division successfully passed without any "hitches" in documentation, as the first department, setting an example for the other divisions, who used my conventions and expertise to aid them in preparing their documentation.
Improved IC manufacturing specifications and test procedures, resulting in number of errors being cut in half.
June 1993 to October 1994
C/UNIX Tutor at Foothill College, where my students achieved a 100% pass rate.
Software Test Technician at Tandem Computers.
June 1987 to June 1993
The Engineering department was about to test the High Power Amplifier, in Guam, with the wrong test procedure, which could have resulted in "Buy Off" being held up for a multi-million dollar tracking station. And, because I knew the equipment, well, and had written the correct test procedure, I convinced Management that this mistake was about to take place. As a result, they asked me to make an emergency trip to Guam, where I personally conducted integration & operational testing of the unit, in front of the USAF, resulting in immediate "Buy Off."
AA in Computer Science
BA in French, including 1 year at the Sorbonne, minor in Spanish
CAPM Certification: No. 1432958 (PMI)
July 2011 to July 2016
ISO Auditor Certification: License 56079801
CSM Certification: No. 167898 (Scrum Alliance)
October 2011 to October 2013
- Operators & maintenance manuals
- Installation & UI guides
- Hardware/software specifications
- API documentation
- Test procedures
- Release materials
- Training materials and tutorials
- Specifications & procedures
- Online content
- Single-sourced and topic-based content
- Headers for code
- Secure Data Management & Control Systems
- IP Telephony Software
- Semiconductor QA
- Aerospace & Defense