Raquel Bourne

Breastfeeding Peer Counselor

2007 to 2011

Assisted in educating and encouraging mothers of all ages on the benefits of breastfeeding. Taught basic breastfeeding skills to perinatal and postpartum clients. Addressed any concerns that clients may have had and made referrals to physicians and hospitals. Provided WIC clinic and phone consults and/or hospital and home visits. Kept careful records and logs with client breastfeeding progress.

Unit Secretary (med/surge)

2006 to 2007

Logged the admittance and dismissal of patients. Answered a multi-line phone, and call lights. Promptly placed physicians orders into the computer and ensured that routine orders had been placed. Greeted patients family and friends. Prepared patient charts upon arrival. Routed messages to whom ever they were addressed to (i.e Dr.'s to nurses, nurses to patients, and vice versa).

Administrative Assistant II

2004 to 2005

Greeted visitors in a courteous manner, routed them to appropriate person/clinic. Gave clients proper forms upon their arrival, screened for completeness and accuracy. Screened clients registration and printed off any information for the nurse according to protocol in a timely manner. Prepared labs for mailing /courier and entered them into the computer. Confirmed all Family Planning appointments, prepped charts one week prior to appointments. Assured that charts and PSR's were cleaned up and returned to the filing system. Made sure Family Planning stats were completed in a timely manner. Checked out clients encounters after serves were rendered. Processed cash payments carefully. Answered telephone inquiries regarding appointments and fee information, as well as redircted callers from the switchboard to appropriate department, person, or clinic. Balanced daily cash drawer report. Met deadlines and performed other task as needed.

Telephone Researcher

2004 to 2004

Assisted in collecting data in order to complete surveys over the phone for city and government projects. Translated verbally information form english to spanish as needed. Maintained and practiced high customer service standards at all times.

Teachers Aide

2001 to 2003

To provide assistance to various teachers, making copies, recording students grades, organizing previous and furture lesson plans. Providing general care to students whenever the teacher was out.