Steven Booth

IT Vendor Manager II

January 2005 to March 2011

• Worked with several groups to source and procure specialized hardware needed for high level projects.
• Manage Service Level Agreements between hardware and software vendors, ensuring service and inventory levels are maintained
• Manage vendor relationship and agreement and project management of corrective actions, and drove process improvements
• Participate in vendor RFP, proposal review, demo, and selection process
• Review Statement of Work; negotiate contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities
• Oversaw the timely compilation of vendor service level status reports while building metrics to track and report effectiveness against outstanding milestones/deliverables, status, resource requirements and issues
• Created and communicated weekly status reports to management
• Established when dual vendor strategy is required, create timelines and project plan
• Responsible for the implements recommendations for improvement in hardware
• Responsible for professional services statements of work and consultants
• Reviewed invoices from Vendors to ensure accuracy and approved payment
• Establish Service levels by Equipment by Matrix

IT Logistics Manager

January 2004 to October 2009

• Supervised complex and specialized aspects of the inventory control processes as well as prepared and provided reports regarding inventories.
• Communicated with vendors, suppliers and internal users in person, email, or by phone to ensure that adequate inventory is provided in a timely and accurate manner. Also worked with potential vendors and suppliers to ensure that material is procured in a cost effective manner.
• Oversaw more complex aspects of the ordering cycle to ensure that inventory requirements are met according to budget and company demands. Supervised, planed and coordinated the supply, and storage of inventory from the supplier to various departments in the company. Performed reviews of inventory levels to ensure that company demands are met.
• Assisted in negotiation for new contracts and coordinated delivery of required inventory to ensure that inventory was delivered and available to internal users in a timely manner. Contacted vendors and worked with facilities personnel to ensure proper shipping/receiving of all supplies according to business needs.
• Communicated with supervisors and managers of individual departments regarding the status of equipment and supply orders, as well as equipment returned to vendors for repair to ensure that alternate arrangements are made during repairs and order deliveries.
• Implemented logistics plans, budgets, and procedures to maximize compliance with company needs and within budget constraints. Provided financial reporting and reconciliation of inventories.
• Recommended and/or initiated the selection and hiring of employees. Trained and evaluated employees to enhance their performance, development, and work product. Addressed performance issues and makes recommendations for personnel actions. Made recommendations for salary increases, transfers and terminations to manager.
• Provided a high level of leadership and work guidance to less experienced personnel.

Desktop Support Lead

July 2003 to January 2008

• Provided technical support, direction, supervision and leadership to members of the Desktop Support Group. Responsible for all aspects of maintaining these positions, and the individuals in these positions, including the duties of hiring, assigning and prioritizing work, setting expectations, performance management, and firing.
• Planned, implemented, and supported workstation, laptops, and printer hardware and software. Performs desktop system maintenance/upgrades including all desktop OS patches, creates and maintains user accounts, manages user groups, and network permissions.
• Responsible for all desktop software and hardware inventory, compliance and audits.
• Planed, coordinated, and conducted functional studies, feasibility studies, and cost benefit analyses to determine the adaptability of established and proposed information system desktop applications. Recommends network and user-based desktop hardware and software including printers.
• •Consulted and conferred with professional, technical, and managerial staff to define their Information Technology technologies. Coordinated projects with various groups in order to support project. Developed and maintained technical resources to assist with projects and goals.
• Monitored and maintained the integrity of established Information Technology security policies, practices, and procedures.
• Documented user (internal customer) and procedural processes. Recommended and implemented Global policies for desktop hardware and software.
• Evaluated new technologies, methodologies, and Information Technology trends to insure that computing infrastructure met the current and future needs.
• Supported critical systems after hours, nights and weekends.
• Responded to emergencies on a 24/7 basis.
Desktop Support
• Provided the highest level of customer service for end users while supporting but not limited to, computer hardware, software, printers and phone systems.
• Responded to telephone calls, email and personnel requests for technical support.
• Performed standard hardware maintenance, installations, moves, adds, and changes
• Identified, researched, and resolves technical problems.
• Maintained, analyzed, troubleshoot, and repaired computer systems, hardware and computer peripherals.
• Documented, maintained, upgraded or replaces hardware and software systems.
• Supported and maintained user account information including rights, security and systems groups.
• Maintained configurations of all laptops and desktop computer systems according to established standards.
• Documented and updated technology related instructions and procedures as required.
• Maintained problem call history by recording calls in help desk tracking database.
• Analyzed call data to proactively identify improvement opportunities.
• Evaluated new technologies for potential applicability within Company
• Created interpersonal relationships and effectively communicate with end users as well as with local, regional, and global support teams.
• Participated in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement.
• Achieved annual goals and objectives, developed in cooperation with IT Service organization and local management.

Computer Support/Administrator

1998 to 2003

• Provide software support for end users, which included Windows 95/98/ME/NT/2000/XP, Office 95/97/2000/XP.
• Utilized extensive knowledge in computer hardware to provide support for laptops, desktops, servers and some printers
• Configured and Administer Norton Ghost servers
• Configured and deployment of 2000, and Exchange 2000 servers.
• Responsible for providing spec and deployment of new desktops and server
• Currently involve in project to deploy 100 new desktops utilizing ghosting imaging.
• Provide administration of NT 4, 2000 and Exchange servers.
Computer Instructor
Instruct students in the following computer technologies: • Office 97/2000/XP
• Internet Usage and Design
• Email
• Window 98/2000/XP
• Maintaining/upgrading Computer Systems
• Presentation application

Desktop Support System Administrator

1999 to 2002

• Provided software support for end users, which included Windows95/98/ME/NT/2000/XP, Office 95/97/2000/XP.
• Utilized extensive knowledge in computer hardware to provide support for laptops, desktops, servers and some printers
• Knowledgeable in the administration of NT 4, 2000 and Exchange servers.
• Assisted in the build-out of new offices which consisted in procurement of network equipment (servers and LAN equipment) purchased required printers and fax machines, analyzed bids for cable work, supervise and coordinated needs and placement of network cabling.
• Responsible for installation and configuration of network printers.
• Provided phone support which included placement of phones and programming within Avaya Audix systems
• Configure and deployed computer equipment (desktops and laptops) for end-users and network servers.
• Provide technical support for helpdesk requests.

Desktop Support

1996 to 1999

• Maintained, upgraded, installed and supported 200+ desktop computers with Windows 95/98/NT
• Responsible for installation and configuration of network printers.
• Provided software support for end users, which included Windows 95/98/ Office 95/97, Exchange client support.
• Developed Office 95/97 document solutions per required specifications.
• Responsible for computers equipment requisitions.