Call Center Manager jobs in Laurel, MD

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Manager, Customer Care
The Upside Travel Company, LLC - Washington, DC
2-4 years call center experience. Identifies real time call volume interruptions and system outages that impact call center performance....
Senior Customer Service Manager
Lidl - 1,052 reviews - Arlington, VA
Ability to work in a fast-paced, high volume call center environment. 3-5 years’ experience management in a professional customer service/call center role....
Customer Service Night Team Supervisor
Familiar with call center tools and reports. Strong Customer Service phone center experience. Complete the duty sheet each day and balancing the work to assure...
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Call Center Manager

SF&C Select Benefits Communications Group - Owings Mills, MD
Call Center Management:. Union Lifestyle Benefits (, based in Owing Mills, Maryland, is currently recruiting a Call Center Manager to oversee day to day...
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Contact Center Manager

ICF International, Inc - 179 reviews - Bethesda, MD
5 years of managing teams of 50 in Call Center. 5 years of experience with performance and quality management of Call Center....

Call Center Operations Manager

MV Transportation, Inc. - 441 reviews - Washington, DC
The Call Center Operations Manager will provide direction in a fast paced call center team environment to monitor transit system performance....

Business Insights Analyst

Twenty Bridge - Baltimore, MD
$120,000 a year
Call center metrics and measures to drive process improvements:. Ability to effectively communicate, including talking and hearing, with all TQC teams, Call...
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Contact Center Manager

Arlington Community Federal Credit Union - 9 reviews - Arlington, VA 22203 (Bluemont area)
A working knowledge of call center operations. 3+ Years managing in a call center environment. Center queues, metrics and Contact Center technology platforms to...

Senior Manager, Call Center Applications

Sirius XM Radio - 27 reviews - Washington, DC
This position will complete functional design requirements for all of the call center technology for the LCC operations....

Customer Care Manager

TorchLight - Washington, DC 20007 (Georgetown area)
$90,000 a year
Establish and maintain contact center scripts for both internal and external contact center staff. TorchLight seeks a Customer Experience Manager for a clean...
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Customer Experience Manager - Washington, DC

Lockheed Martin - 3,193 reviews - Washington, DC
This position and work will be performed from the Prime Contractor's offices at 1800 Massachusetts Avenue, NW, Washington, DC. Responsibilities include: •

Senior Manager Member Experience (Req #2454)

AAAS - Washington, DC 20005 (Logan Circle area)
Working knowledge of Call Center technology systems including Automated Call Distribution and call processing....

Customer Care Manager

Handwriting Without Tears - 3 reviews - Gaithersburg, MD
6+ years related experience in customer service or call center environment. Oversee accounts receivable transactions including collections calls, order billing,...
Manager, Data Center Operations and Disaster Recovery
W. R. Grace - 52 reviews - Columbia, MD
Manager Core Services and Security as required. Grace is seeking a Manager for Data Center Operations (DCO) and Disaster Recovery (DR) accountable for the...
Director of Call Center Operations
Medifast, Inc - 40 reviews - Owings Mills, MD
7+ years’ experience managing and growing a service/sales call center. Solid understanding of call center staffing and forecasting methodologies in a blended...

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