Call Center Manager jobs in Laurel, MD

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Manager, Customer Care
The Upside Travel Company, LLC - Washington, DC
2-4 years call center experience. Identifies real time call volume interruptions and system outages that impact call center performance....
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Senior Customer Service Manager
Lidl - 1,052 reviews - Arlington, VA
Ability to work in a fast-paced, high volume call center environment. 3-5 years’ experience management in a professional customer service/call center role....
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Customer Service Night Team Supervisor
Familiar with call center tools and reports. Strong Customer Service phone center experience. Complete the duty sheet each day and balancing the work to assure...
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Call Center Manager

SF&C Select Benefits Communications Group - Owings Mills, MD
Call Center Management:. Union Lifestyle Benefits (ULB.com), based in Owing Mills, Maryland, is currently recruiting a Call Center Manager to oversee day to day...
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Contact Center Manager

ICF International, Inc - 179 reviews - Bethesda, MD
5 years of managing teams of 50 in Call Center. 5 years of experience with performance and quality management of Call Center....

Call Center Operations Manager

MV Transportation, Inc. - 441 reviews - Washington, DC
The Call Center Operations Manager will provide direction in a fast paced call center team environment to monitor transit system performance....

Business Insights Analyst

Twenty Bridge - Baltimore, MD
$120,000 a year
Call center metrics and measures to drive process improvements:. Ability to effectively communicate, including talking and hearing, with all TQC teams, Call...
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Contact Center Manager

Arlington Community Federal Credit Union - 9 reviews - Arlington, VA 22203 (Bluemont area)
A working knowledge of call center operations. 3+ Years managing in a call center environment. Center queues, metrics and Contact Center technology platforms to...

Senior Manager, Call Center Applications

Sirius XM Radio - 27 reviews - Washington, DC
This position will complete functional design requirements for all of the call center technology for the LCC operations....

Customer Care Manager

TorchLight - Washington, DC 20007 (Georgetown area)
$90,000 a year
Establish and maintain contact center scripts for both internal and external contact center staff. TorchLight seeks a Customer Experience Manager for a clean...
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Customer Experience Manager - Washington, DC

Lockheed Martin - 3,193 reviews - Washington, DC
This position and work will be performed from the Prime Contractor's offices at 1800 Massachusetts Avenue, NW, Washington, DC. Responsibilities include: •

Senior Manager Member Experience (Req #2454)

AAAS - Washington, DC 20005 (Logan Circle area)
Working knowledge of Call Center technology systems including Automated Call Distribution and call processing....

Customer Care Manager

Handwriting Without Tears - 3 reviews - Gaithersburg, MD
6+ years related experience in customer service or call center environment. Oversee accounts receivable transactions including collections calls, order billing,...
Manager, Data Center Operations and Disaster Recovery
W. R. Grace - 52 reviews - Columbia, MD
Manager Core Services and Security as required. Grace is seeking a Manager for Data Center Operations (DCO) and Disaster Recovery (DR) accountable for the...
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Director of Call Center Operations
Medifast, Inc - 40 reviews - Owings Mills, MD
7+ years’ experience managing and growing a service/sales call center. Solid understanding of call center staffing and forecasting methodologies in a blended...
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