Call Center Quality Analyst jobs in Machesney Park, IL

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Quality Assurance Analyst

Vitel Communications LLC - Machesney Park, IL
Documents QA scores and provides feedback to the call center associates about monitored calls. The Quality Assurance Analyst is responsible for monitoring the...

Real Time Analyst

Vitel Communications LLC - Rockford, IL
During high call volume, work with a Senior WFM Analyst and/or the WFM Manager to solicit overtime, call agents in early, or strategize to find additional staff...

Help Desk Analyst (382)

Mercy Health System WI - Janesville, WI
Looks for ways to improve and promote quality; Maintains awareness of calls queued and adjusts behavior to meet abandonment rate goals....

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