Call Center Quality Analyst jobs in Machesney Park, IL

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Quality Assurance Analyst

Vitel Communications LLC - Machesney Park, IL
Documents QA scores and provides feedback to the call center associates about monitored calls. The Quality Assurance Analyst is responsible for monitoring the...
30+ days ago - save job - email - more...

Real Time Analyst

Vitel Communications LLC - Rockford, IL
During high call volume, work with a Senior WFM Analyst and/or the WFM Manager to solicit overtime, call agents in early, or strategize to find additional staff...
30+ days ago - save job - email - more...

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