Call Center Quality Analyst jobs in Machesney Park, IL

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Quality Assurance Analyst

Vitel Communications LLC - Machesney Park, IL
Documents QA scores and provides feedback to the call center associates about monitored calls. The Quality Assurance Analyst is responsible for monitoring the...

Real Time Analyst

Vitel Communications LLC - Rockford, IL
During high call volume, work with a Senior WFM Analyst and/or the WFM Manager to solicit overtime, call agents in early, or strategize to find additional staff...
Director, Quality and Innovation
Sitel 1,763 reviews - United States
7+ years’ experience implementing lean performance & quality systems for associates and leadership in a complex, fast-paced contact center environment....
Sponsored by Sitel

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Company with Call Center Quality Analyst jobs
We are Sitel. 56,000 global customer experience management associates. We believe great customer experiences are powered by people first.