Call Volume Analyst jobs

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Workforce Management Analyst
ERC 123 reviews - Waycross, GA
Forecast staffing and talent acquisition requirements to align with call volume and arrival patterns. START WORKING TOWARD SOMETHING....
Sponsored by ERC
Workforce - Real Time Analyst
Netflix CS - Salt Lake City, UT
NetflixCS has a great opportunity for a workforce RTA Analyst supporting our Salt Lake City call center. Use workforce management software and call volume...
Sponsored by Netflix CS
Operations Analyst
SelectQuote Senior - Leawood, KS
Provides accurate forecast call volumes, analyze historical call volume; Provide ongoing operational analysis of call center metrics, advance planning and...
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Sponsored by SelectQuote Senior

WFM/WFO Analyst Contact Center / Multiple Openings

Texas Children's Hospital 144 reviews - Houston, TX
Expertise in call center call flow dynamics and metrics, problem solving experience and experience with utilizing a WFM platform for staff scheduling....

Command Center Analyst

Alorica 1,539 reviews - Barrett Park, GA
6 months of IEX experience required (in call center environment). Responsible for providing real-time support to all of Alorica’s contact centers and respective...

Service Desk Analyst I

Denali Advanced Integration 6 reviews - Plano, TX  +1 location
Job Functions In Addition to mastery of Service Desk Analyst I duties:. Denali Advanced Integration is one of the nation’s leading technology integrators by...

WorkForce Management Analyst (Intraday)

Aon 1,241 reviews - Alpharetta, GA
Cost per call and increase agent utilization and call per hour metrics. Trending, producing accurate volume forecasts, and managing real-time behaviors....

Workforce Management Analyst (NYSOH)

MAXIMUS 763 reviews - Albany, NY
Creates and designs ad hoc reports for data pertaining to agent scheduling, call volumes, agent performance, and other metrics....

Quality Analyst

Zillow 16 reviews - Seattle, WA  +1 location
Conduct a specified volume of call monitors on a monthly basis. Consistently provide accurate and objective feedback when evaluating phone calls....


Hoag Memorial Hospital Presbyterian 34 reviews - Newport Beach, CA
Service Desk Analyst I:. During low call volume or remote duties carry and maintain proper remote equipment (pager/radio) in order to provide timely response....

Workforce Management Analyst

MasTec Advanced Technologies 304 reviews - Coppell, TX
Workforce Management (WFM) Analyst will be responsible for determining daily staffing requirements, call volume trends, creating agent schedules and forecasting...

CUNY 311 Workforce Management Analyst

Research Foundation of The City University of New... 7 reviews - New York, NY
Monitor real time call volume within operations. Analyze call volume and call handling trends to identify seasonal and other potential impacts....

Workforce Management Analyst

MedSynergies - Irving, TX
Workforce Management Analyst. Partner with WFM Manager to accurately forecast volumes, analyze historical volume, project budgetary expenses, determine future...
Traffic Workforce Manager - Overland Park, KS
UnitedHealth Group 2,126 reviews - Overland Park, KS
Short-range forecasting (e.g., call volume). This position is primarily responsible for leading the Workforce Management function supporting call center and/or...
Sponsored by UnitedHealth Group
Accounts Receivable and Collections Associate
TE Connectivity 246 reviews - Hampton, VA
Conduct collection calls to collect Accounts Receivables. Ability to multi-task and handle high volume transactions....
Sponsored by TE Connectivity

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Company with Call Volume Analyst jobs
People above all. That’s just how we operate.ERC is an international BPO and a full service, end-to-end provider.