Call Volume Analyst jobs

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Production Analyst & Support
Must have 1+ years of recent mortgage experience preferably in a high volume call center environment. Listen to pre-recorded sales calls....
VP, CRS Digital Solutions Analyst
Citi - 11,302 reviews - Irving, TX
Increased adoption in customer self-service capabilities and channels, reducing agent assisted call volumes, increased containment and resolution on first...
Forecast Analyst (Workforce) - 20170304
Experience - Minimum of two (2) years of analyst experience. This position will be responsible for supporting the Customer Service Center and initiatives of the...

Call Center Intelligence Analyst

Gallagher - 421 reviews - Lakewood Ranch, FL
Knowledge of Call Center systems, Cisco preferred. Analyst - obtaining and analyzing data for modeling purposes....

Contact Center Operations Analyst

Xpressdocs - 7 reviews - Fort Worth, TX 76137 (Far North area)
Forecast and analyze staffing needs based on inbound call and outbound call volumes, chat, email, and agent utilization leveraging data from CRM and third-party...
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Call Center Workforce Analyst

Aetna - 2,592 reviews - Chicago, IL
Partners with Call Center Implementation Analyst on development of proposed scripts for new client implementations....

Call Center Dialer Analyst

AFS Acceptance - 3 reviews - Fort Lauderdale, FL 33309
Call Center Dialer Analyst –Ft. Analyzes call center volume, productivity, and patterns to optimize staffing levels....

Call Center Workforce Analyst

InComm - 168 reviews - Jacksonville, FL 32256
Workforce Analysts monitor call volume and trends to determine staffing needs and to ensure all performance objectives have been met....

Contact Center Intraday Analyst

Memorial Hermann - 1,470 reviews - Houston, TX
Two to four years successful workforce management/command center experience in a large multi-site call center environment Understanding of and experience...

Workforce Analyst Contact Center

Academy Sports + Outdoors - 2,661 reviews - Katy, TX
Workforce planning, call center forecasting, and scheduling experience preferred. Ability to remain organized, pay strict attention to detail, and meet critical...

Talent Acquisition and Workforce Analyst

California State University, Monterey Bay - 4 reviews - Monterey Bay, CA
$4,000 a month
For assistance or if you require an accommodation, please call (831) 582-3389 . During periods of lower student employment work volume, assist manager and...

Law Enforcement Response Team Analyst

Facebook - 212 reviews - Austin, TX   +1 location
If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at +1 650-308-7837....

Law Enforcement Response Team Analyst, Portuguese Speaker

Facebook - 212 reviews - Menlo Park, CA
Bring operational excellence to a team that handles a large volume of incoming requests. If you need assistance or an accommodation due to a disability, you may...
WFM Intraday Analyst
The Real-Time Monitoring Analyst assists with multiple lines of business to erasure all performance indicators are achieved while ensuring call center...
Call Ctr Planning Analyst 1
Wells Fargo - 19,952 reviews - Mendota Heights, MN
Writing data queries, performing data mining, facilitating project work, staffing and call volume modeling....