Call Volume Analyst jobs

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Senior SEM Analyst -- Miami-based; Relocation provided
Open English 18 reviews - United States
Senior SEM Analyst Overview*. Lead weekly reporting calls for clients, including communicating key metrics, goal attainment and optimization opportunities....
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Workforce Management Scheduling Analyst
C3/CustomerContactChannels 187 reviews - United States
Consistency across our centers, regardless of geography, is at the core of our operating philosophy Position Purpose The Workforce Scheduling Analyst is...
RTA Analyst
Comcast 5,233 reviews - Tucson, AZ
Call arrival patterns. Recommendations on management of call routing. Monitors headcount expense reductions and optimizes cost per call....

Command Center Analyst

Staples 3,837 reviews - Aurora, CO
Command Center Analyst. Identifies, resolves and escalates volume, staffing and systematic concerns in a timely manner....

Call / Contact Center Analyst - NOC - Minnetonka

UnitedHealth Group 2,360 reviews - Minnetonka, MN
Leverage workforce management software and call volume history to help manage intra-day staffing levels and to determine the most effective methods for staffing...

Contact Center Analyst

Flagship Credit Acceptance 15 reviews - Phoenix, AZ  +1 location
3+ years of call center environment experience. Design and Configuration of inbound and outbound call flow to maintain maximum effectiveness from an operational...


Veritiv - Loveland, OH
Delivery (WCOGS) daily volume changes, customer special delivery requirements and diesel price volatility impact on delivery expense• Tracks DOT Hours of...

Fleet Management Operations Analyst

Penske 544 reviews - Reading, PA
Call Center background critical. Ability to meet deadlines and work in fast paced call center environment. Schedule all department wide meetings and training...

Contact Center Analyst-State Purchasing

Ga. Dept. of Admin. Services - Atlanta, GA
$32,418 - $45,000 a year
ACD call platform. Due to the volume of. Client information by answering telephone calls. In a call center environment, interviewing customers and verifying....

Analyst Workforce Management

Walgreens 9,400 reviews - Muscle Shoals, AL  +2 locations
Analyst Workforce Management (Job Number:. Advises management regarding balancing work volume; Develops and implements peak volume policy and contingency models...

Call Center Schedule Analyst Intermediate

Kaiser Permanente 2,733 reviews - Denver, CO  +1 location
Minimum three (3) years of call center/Health Plan experience. Responsible for creating cost efficient schedules that support forecasted call, KANA email, TTY,...

Workforce Management Analyst

CarFinance Capital, LLC - United States
Monitor intra-day call volumes, service level, and other key call center metrics and recommend actions to take when appropriate....

Inbound Center Sales & Service Associate

CenturyLink 741 reviews - Phoenix, AZ
$15.95 an hour
Mandatory overtime may be required, based on call volumes during normal hours of operation. Receive inbound calls from CenturyLink residential customers....
Workforce Management Capacity Analyst
AmeriHealth Caritas 77 reviews - Philadelphia, PA
Working knowledge of IVR, CTI, and ACD call center technology platforms, ACD systems and call routing. Solid understanding of call routing strategies....
Workforce Management Analyst
Interactions LLC 19 reviews - Indianapolis, IN
Targets, call volume trends and provide recommendations. A Workforce Management Analyst. As the Workforce Management Analyst you must....

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Miami-based global leader in EdTech focused on English language learning with live online classes 24/7 and on-demand content.