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Call Volume Analyst jobs

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Call Center Forecasting Analyst
Experian - 251 reviews - Allen, TX
Job Description - Call Center Forecasting Analyst (16841) Experian is an Equal Opportunity Employer Call Center Forecasting Analyst - Job Number:....
Fraud Analyst
Signifyd - San Jose, CA
They work closely with our engineers who build systems around analyst insights. Experience interacting directly with customers in a call center or customer...
Easily apply
Workforce Process Analyst
Responsible for scheduling, call volume monitoring and adjusting, determining and communicating work schedules and resources for call queues, consulting with...
Sponsored by Ally Financial

Call Center Analyst I (Quality Analyst)

Blackhawk Network - Lewisville, TX
Previous experience in a high volume inbound call center environment. Audit customer calls and emails. Participate in design of call monitoring formats and...

Workforce Analyst/Local Call C

Aetna - 1,632 reviews - Okemos, MI
Analyzes call center trends, including call volume, call patterns, staff productivity, and resource allocation....

Customer Solution Center Workforce Management Analyst

L.A. Care Health Plan - 26 reviews - Los Angeles, CA 90017
Familiarity with call center terminology; The Customer Solution Center Workforce Management Analyst reports to the Work Force Manager, and is responsible for...

Call Center Analyst

American Well - 6 reviews - Boston, MA 02109 (Central area)
Call Center Analyst. Manage real-time inbound call traffic to help ensure that service levels are met. Utilize call center tools to observe agents actual state...

Health Insurance Policy Analyst

Intersect Healthcare, Inc. - Lutherville-Timonium, MD 21093
$15 - $20 an hour
No phone calls please. (DRG) located in Lutherville, MD seeks a full-time Health Insurance Policy Analyst....
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Workforce Optimization Analyst

Cardinal Information Group - Dublin, OH
$38,500 a year
Ensures staffing levels are aligned with forecasted call volume. Call routing and reporting. Analyst, Workforce Optimization (Workforce Management)....

Call Center Workforce Analyst

Kaz - 10 reviews - Marlborough, MA
Call volume analysis. Call volume analysis, Call trend analysis, Performance Reporting, Workforce Planning and Training of employees on Systems and Products....

Forecasting Analyst

Time Warner Cable - 3,453 reviews - San Antonio, TX  +2 locations
Experience with forecasting call volumes for large (100+ seats) call center. Workforce Analyst, Forecasting....

Business Readiness Analyst- Call Center Projects

U.S. Bank - 2,841 reviews - Minneapolis, MN
Business Readiness Analyst- Call Center Projects. The ideal candidate will have extensive experience with Call Center technologies, in-depth knowledge of call...

Program Analyst I

Lukos - 5 reviews - Herndon, VA 20170  +1 location
Job Description – Program Analyst I. Experience should demonstrate an ability to communicate with a high variety and volume of people daily....
Reports Analyst
ADP - 1,565 reviews - El Paso, TX
ADP is hiring a Reports Analyst. Extracts, compiles and prepares accurate reports for call metrics and volume on an interval, daily, weekly, monthly and YTD...
Sponsored by Automatic Data Processing
Scheduling Analyst-Workforce Management
Utilizing information provided by the Forecasting team, to ensure that staffing is aligned appropriately to service the volume of incoming calls that the...
Sponsored by Fiserv

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Company with Call Volume Analyst jobs
Ally offers a full suite of financing products and services, including an array of deposit products and financing services.