Call Volume Analyst jobs

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Call Center Analyst
American Well - Boston, MA
Call Center Analyst. Manage real-time inbound call traffic to help ensure that service levels are met. Utilize call center tools to observe agents actual state...
Fraud Prevention Analyst, Fraud Department - MCCS Tempe, AZ.
Macy's - Tempe, AZ
Take inbound phone calls. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and...
Senior Analyst, Portfolio Analytics & Reporting
National Rural Utilities Cooperative Finance Corporation - Dulles, VA
No Agency Calls Please. We have a great opportunity in the Credit Risk Management Group for a Senior Analyst, Portfolio Analytics & Reporting....

Call Ctr Planning Analyst 1

Wells Fargo - West Des Moines, IA  +3 locations
Call Ctr Planning Analyst 1. Writing data queries, performing data mining, facilitating project work, staffing and call volume modeling....

Specialty Beauty - Customer Service Analyst

P&G - Woodland Hills, CA
Specialty Beauty - Customer Service Analyst. Respond to customers’ calls and inquires in a timely manner....

Service Management Analyst

PepsiCo - Plano, TX
Develop new capabilities (scorecards and/or dashboards) that will facilitate meeting/exceeding the 5% call volume reduction objective for BIS productivity....

Customer Service Reporting Analyst

Republic Services - Indianapolis, IN 46202
O Creates and adjusts representative schedules to ensure coverage of call volume. Tracks and analyzes call flows, call patterns, service levels and abandon...

Customer Service Reporting Analyst

DentaQuest - Mequon, WI  +1 location
Ability to prepare reports and explain call center statistics, level of service, daily staffing, and call volume statistics....

Analyst 1, Forecasting & Analysis

Comcast - Mount Laurel, NJ 08054  +8 locations
Monitors call volume arrival patterns, additives and multiplicities. Responsible for monitoring and evaluating the flow of calls into call....

Customer Service Analyst- SME- Appeals Team

Accenture - Austin, TX 78746
Aid with roll call. The Customer Service Analyst- SME - will have the following responsibilities:. Notify any spikes in volume high or low to team lead post in...

Customer Service QA Analyst

CORP (TX) - Plano, TX
Effective listener with the ability to monitor large volume of calls on a monthly basis ensuring service and accuracy....

Specialty Beauty - Customer Service Analyst

Procter & Gamble - Woodland Hills, CA
Respond to customers’ calls and inquires in a timely manner. The CS Analyst executes standard Order/Shipping/Billing Processes to meet customer requirements (on...

iCentra Service Center Tier-2 Support Analyst

Intermountain Healthcare - West Valley City, UT
Previous experience working in a large volume or complex technology call/ support center. Respond to emails and phone calls to help troubleshoot an issue....
Workforce Management Analyst
CNA Insurance - Maitland, FL
Technical knowledge of call center tools such as workforce management, call routing, and automated call distribution. Workforce Management Analyst....
RTA Analyst
Comcast - Albuquerque, NM
Responsible for preparing accurate and timely forecasts in a high volume contact center. Partners with Subject Matter Experts for consultation and...

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