Call Volume Analyst jobs

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CenturyLink 559 reviews - Jefferson City, MO
Able to handle a high volume of phone calls in a structured environment. Link products and services on every call;...
Sponsored by CenturyLink - 18 days ago
Workforce Analyst
Frontier Communications - Provo, UT
Analyst, Resource Management. Must be willing to tackle special projects, provide backup support for other Contact Centers and manage through high call volume...
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Sponsored by Frontier Communications - 30+ days ago
Service Quality and Innovation (SQ&I) Analyst
The Kemtah Group, Inc. - Lemont, IL
O Track and report operational performance measures, such as incident categorization, capacity of critical systems, and call volumes and ticket volumes....
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Sponsored by The Kemtah Group, Inc. - 11 days ago

Call Center Workforce Metrics Analyst

Verizon 6,651 reviews - Oxnard, CA 93030
Responsible for monitoring and analyzing the call volume, arrival patterns, and Service Level performance, on a national and regional basis, for the Consumer,...

Contact Center - Quality Assurance Coach

Morneau Shepell 54 reviews - Pittsburgh, PA - +1 location
Coaches should review the call/case and, provide their assessment and forward to Call Center Leadership Review required call volumes per client and/or CSR as...

Call Center Traffic Workforce Analyst - Minnetonka, MN

UnitedHealth Group 1,913 reviews - Minnetonka, MN
Operational knowledge of call centers. Leverage workforce management software and call volume history to help manage intra-day staffing levels and to determine...

Brokerage Operations Analyst

TIAA-CREF 210 reviews - Charlotte, NC 28202 (Downtown Charlotte area) - +1 location
TIAA-CREF is seeking a Brokerage Operations Analyst for its Charlotte, NC office. 3 or more years of brokerage business experience and/or call center financial...

Analyst 1, Forecasting Analysis

Comcast 4,322 reviews - Nashville, TN 37214 (Barclay Drive area) - +4 locations
Responsible for monitoring and evaluating the flow of calls into call center for performance and efficiency.Core Responsibilities:....

Workforce Management Analyst

Pearson 458 reviews - Centennial, CO - +1 location
Call Center Workforce Management (WFM) Analyst monitors real time call volume of inbound call traffic. The position also is responsible for intraday analysis of...

Workforce Management Analyst - Schedule and Real Time Manage...

Nest 5 reviews - Palo Alto, CA
Build staffing requirement and provide staffing scenarios to smoothen spikes in call volumes within and across all skills....

Workforce Management Analyst

Atmos Energy 55 reviews - Amarillo, TX
Responsible for daily analysis of call volumes, monitoring and adjusting staff resources to meet inbound demands and performance goals....

Accounts Management Analyst

HealthPort - Alpharetta, GA
Ability to work in a fast paced and high volume environment with accuracy. Routinely make and return phone calls, respond to emails and written correspondence....


Allegheny Health Network (Corporate) - Pittsburgh, PA
Call Center Workforce Analyst. Monitor and maintain Automatic Call Distribution as well as forecast future call volumes to achieve maximum patient satisfaction....
Mid Help Desk Analyst
The Judge Group 47 reviews - Wilmington, DE
Experience High Volume Support Center experience handling 25- 40 calls daily – min 1-2 yrs. Our client is currently seeking a Mid Help Desk Analyst....
Sponsored by The Judge Group - 16 days ago
Telecommunications Call Center Analyst
MASCO Services Call Center - Boston, MA
Technical and Call Center:. Additionally, the Analyst assists with installations and upgrades of various call center technologies and systems....
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Sponsored by MASCO Services Call Center - 30+ days ago

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Company with Call Volume Analyst jobs
47 reviews
The Judge Group is a global leader in professional services that provides technology consulting, staffing solutions, and corporate training.