Call Volume Analyst jobs

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Workforce Analyst
Convergent - 124 reviews - Atlanta, GA 30312
Monitors multiple increments and daily call volume, AHT and staffing requirements to ensure call volume is in compliance to forecast....
Sponsored
WORKFORCE ANALYST
Home Depot - 22,865 reviews - Kennesaw, GA
Workforce Analyst Responsible for helping others and providing on-the-job training or guidance ENVIRONMENTAL JOB REQUIREMENTS - Located in a comfortable indoor...
Sponsored by The Home Depot
Call Analyst Consultant
Novitas Solutions, Inc. - Mechanicsburg, PA 17050
Projecting call volume and staffing needs by analyzing trends and using various forecasting models. This position assists with responsibility for managing...
Sponsored by Florida Blue

Call Center Workforce Analyst

Alorica - 3,715 reviews - Omaha, NE
Analyze past call volume, interval arrival patterns and staffing patterns and provide monthly and other long-range forecasts consisting of required staffing...

Quality Assurance Analyst 1

Wells Fargo - 15,233 reviews - Des Moines, IA
May perform audits based on volume & business needs. *Please note that posting duration may be shortened based on job seeker volume....

Contact Center - Workforce Management Analyst

AT&T - 15,615 reviews - Racine, WI 53406
Monitors inbound call traffic to ensure efficient distribution based on call center staff availability. Processes data and generates routine Intraday Quartile...

Workforce Analyst - RTA

Amazon Corporate LLC - 12,149 reviews - Grand Forks, ND
Call performance stats, call arrival patterns, staff productivity, attrition rates and resource allocation....

Quality Technical Analyst I

AFLAC - 1,442 reviews - Columbus, GA
Quality Technical Analyst I. Develops technology and methods for random selection of files and transactions for audit by the Quality Auditors such as claims,...

Call Analyst

Schneider Electric - 1,855 reviews - Lake Forest, CA
Professional experience handling inbound telephone calls and emails in a medium volume technical call center or help desk environment....

FRx-Workforce Analyst

Fresenius Medical Care - 1,919 reviews - Nashville, TN
Review contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation to maintain appropriate...

Analyst Workforce Management

Walgreens - 14,411 reviews - Deerfield, IL 60015
Advises management regarding balancing work volume; Develops and implements peak volume policy and contingency models....

Call Center Workforce Management Analyst

Brown & Brown Insurance - 44 reviews - Troy, MI
Experience with WFM applications and working with call routing strategies preferred. This position is part of the Call Center Department, and is responsible for...

Call Center Traffic & Scheduling Analyst

MONI - 112 reviews - Farmers Branch, TX
MONI Smart Security , a recognized leader in global security and publicly traded company, is seeking a motivated and dynamic Call Center Traffic & Scheduling...
Call Center L2 - Mpls
Work efficiently in high call volume and pressure situations. T echnical Support Level 2 Analyst - Grocery....
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Real Time Mgmnt Analyst
Republic Services - 662 reviews - Charlotte, NC 28230
The RTM Analyst (Real-Time Management Analyst) is responsible for managing real-time contact volume and staffing in order to enable the department to meet...
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