Call Volume Analyst jobs

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Workforce Analyst
Medical Transportation Management (MTM) - Lake Saint Louis, MO
factors that impact call volume and other customer... impact call volume and/or performance issues and determine root cause analysis for unexpected call volumes...
Sponsored by Medical Transportation Management (MTM) - 30+ days ago
Interactive Workforce Analyst (Call Center)
Healthfirst 64 reviews - New York, NY
identify changes in call volume and adjust resources... Qualifications: Experience in call center environment optimizing call agents production. Experience...
Sponsored by Healthfirst - 8 days ago

Workforce Real Time Analyst

ACN 51 reviews - Concord, NC
call flow analysis and suggestions. • Observe and monitor inbound and outbound call volume and create a... 2 to 3 years call center call volume (queue/vector...
1 day ago - save job - block - email - more...

Workforce Real Time Analyst

ADP 793 reviews - San Dimas, CA
REAL-TIME ANALYST The Real Time Analyst is... and related call center tools for incoming channel volume (Inbound and Email), Siebel queue volume and...
Automatic Data Processing - 6 days ago - save job - block - email - more...

QUALITY ANALYST

W&S Life Insurance Company - Cincinnati, OH
associated with high volumes of work and/or customer... winning website, WSLife.com, and state-of-the-art call center, the Client Relationship Center. Backed by...
Western & Southern Financial - 6 hours ago - save job - block - email - more...

Operations Analyst

Rosetta Stone 30 reviews - Harrisonburg, VA - +1 location
call volume, and other Call Center related KPIs * Track historical attrition and hiring plans * Track and maintain seasonality, promotions, day/time volume...
1 day ago - save job - block - email - more...

Real Time Analyst (RTA)

Corinthian Colleges 216 reviews - Tampa, FL - +1 location
responsiveness to student calls and needs, maintains... Adjust manpower according the call volume to balance occupancy and efficiency · Collect and log call-out...
2 hours ago - save job - block - email - more...

Quality Assurance Analyst

Westgate Resorts 92 reviews - Ocoee, FL
Analysts will monitor associated department calls, complete associated forms and deliver constructive and... and sales skills. Analysts will identify trends on...
6 days ago - save job - block - email - more...

Call Center Helpdesk Support Analyst

Randstad Technologies 2,426 reviews - Houston, TX
resolution. • Logs 100% of all calls received into SCI’s call tracking application and maintains records of all caller interactions; achieves 70-80% first call...
5 hours ago - save job - block - email - more...

BUSINESS SYSTEM ANALYST

StoneHill Group - Jacksonville, FL - +1 location
high volume of applicants we receive, we cannot always respond directly to calls or emails from applicants. We ask that applicants refrain from phone calls and... $60,000 - $70,000 a year
6 hours ago - save job - block - email - more...

Sort Pattern Business Unit Application Support Analyst, Paym...

TD Bank Financial Group 822 reviews - New York, NY
issues. • Provide on call support as new processes... Developing strategies to minimize cost based on volume and time sensitivity • Monitor and control risk...
18 hours ago - save job - block - email - more...

Workforce Analyst

MINDBODY, Inc - San Luis Obispo, CA
Summary: The Workforce Analyst is responsible for... requirements in order to determine new or changing call volume drivers. Provide accurate short term and...
2 hours ago - save job - block - email - more...
Work Force T2 Analyst
Connextions 396 reviews - Phoenix, AZ
The Tier 2 Real Time Analyst will be responsible for... client calls, providing feedback, data, and being POC to take away requests for changes • Handle volume...
Sponsored by Connextions - 9 days ago
Forecasting Analyst
USAA 320 reviews - Phoenix, AZ
Analyzes contact center trends, including call volumes and call patterns, to forecast workload needed to... Experience within a complex call center environment...
Sponsored by USAA - 5 days ago
Customer Care & Staffing Data Analyst
Sleep Number 62 reviews - Plymouth, MN
with Aspect Analyze call volume patterns, absenteeism... analysis of scheduling in coordination with call volume actuals/forecasts to identify over/under staffing...
Sponsored by Select Comfort Corporation - 16 hours ago
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Company with Call Volume Analyst jobs
64 reviews
Healthfirst, one of the fastest growing health plans in New York & New Jersey, provides high-quality healthcare to over 900,000 members.
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