Lead Call Center Analyst jobs in United States

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Cyber Security Team Lead
Verizon - 14,187 reviews - Ashburn, VA 20147
We have an exciting opportunity for a motivated and customer-focused technical Team Lead of our Security Operations Center. What you’ll be doing......
Lead Financial Analyst
Verizon - 14,187 reviews - Lake Mary, FL 32746
FP&A Center of Excellence Team. Being a part of the Center of Excellence (COE) team you will work alongside financial professionals and business leaders,...
Business Analyst (Call Center)
Four (4) years’ experience with Call Center operations from an I.T. The Call Center Business Analyst will work as a self-starter who is capable of identifying...
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Contact Center System Analyst (IVR)

Bank of America - 17,218 reviews - Plano, TX 75024
3-4 Years Experience with Call Center Technology Solutions (CTI Solutions, Reporting or Call Routing). The Analyst is responsible for shaping and governing how...

Analyst 2, Call Center Metrics

Comcast - 7,999 reviews - Englewood, CO 80112
Analyze Call Center Metrics specifically with Call Volume, AHT, Shrinkage, Occupancy, Staffing and Service Levels on an intra-day, daily, weekly, monthly and...

Logistics Analyst/Workforce Analyst -- Call Center

Strategic Financial Solutions - 30 reviews - New York, NY 10018 (Clinton area)
Call center experience a must. Ability to identify call trends. Ability to give direction to Team Leads as needed....

Customer Care Analyst 515953

Avispa Technology - Pleasanton, CA
$30 an hour
Customer Care Analyst. Lead internal and customer facing meetings to prepare customers for success in production....
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Call Center Analyst

LoanCare Servicing Operations - Virginia Beach, VA
Call Center Analyst. Coordinate and lead activities relating to call center dialing infrastructure utilizing the I3 phone system....

Budget Systems Analyst - Budget Center

TUFTS University - 74 reviews - Somerville, MA
The Budget Systems Analyst leads team data analytic and reporting efforts across various platforms, with a particular eye toward sponsored program analytics and...

Dispatcher Router Analyst, Lead

Apria Healthcare - 1,161 reviews - Chandler, AZ 85249
This position is a seasoned, senior-level Dispatcher-Router analyst to act as a bridge between management and junior level analysts in the department....

Lead Analyst, Customer Experience Analytics

Discover Financial Services - 1,070 reviews - Riverwoods, IL
The Lead Analyst, Customer Experience Analytics, will lead efforts for gathering, structuring and analyzing data to evaluate quality of interactions for service...

Workforce Analyst

Delta Dental - 465 reviews - Alpharetta, GA
Oversees daily forecast and leads weekly review sessions with D2C Contact Center management. Oversees daily management of Contact Center queues, analysis of...

Lead Applications Analyst

Alameda Health System - 39 reviews - United States
Collaborate with other team leads to ensure integration of design and functionality across all medical center systems;...
Lead Systems Analyst (NOC Monitoring)
magicJack - Franklin, TN
The LEAD Systems Analyst (NOC -Monitoring) will be expected to*. \*This position will work rotating shifts and weekends as this will be a 24/7 Operations Center...
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Lead Member Feedback Analyst
USAA - 930 reviews - San Antonio, TX
We are currently seeking talented Lead Member Feedback Analyst for our San Antonio, TX facility. The Lead Member Feedback Analyst will be responsible for...

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