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Project Manager/Business Analyst

Colorado Springs, CO


Many people don't know where they stand, I do. Right between the people and the technology. I translate. As a project manager and business analyst I've found a unique place in this 'no mans land' for myself that helps businesses move along their desired paths.

Work Experience

Project Manager/Business Analyst

Colorado Springs, CO

June 2015 to Present

• Oversee 5 different customer accounts, managing 9 different projects with multiple completion dates and a proven track record of 100% project completion by due date.  
• Created and documented requirement gathering process reducing development times. 
• Developed business continuity plan and implemented a risk analysis process for customer security requirements  
• Advanced high profile customer, who’s previous customer satisfaction rating was poor, to high level of satisfaction upon project completion.


Colorado Springs, CO

February 2011 to August 2014

Business Analyst/Start-up support Monarch 360 Woodland Park, CO  
• Consulted staff & created process and procedure documentation 
• Researched and implemented CRM tool, online storage and remote support options 
Health and Life Insurance Analyst TAG – The Bob Hart Agency Colorado 
• Analyzed and reported potential for growth into new markets 
• Implemented automated, online quoting process 
Project Coordinator (Contract) Broadridge, Denver, CO 
• Responsible for documentation and communication on multiple projects  
• Modified and organized document templates for new projects going forward 
Project Manager/ Business Analyst Stellar Restaurant Solutions Colorado Springs, CO 
• Created project documentation and processes for client conversion 
• Interviewed key players to ensure processes and documentation would be successful 
Business Analyst (Contract) Goodwill of Southern Colorado Colorado Springs, CO 
• Consulted key staff for input on individual department needs for new program  
• Investigated & recommended products and procedures for monitoring and training clients 
Project Manager (Contract) Webroot Broomfield, CO 
• Organized move of 300+ user base and datacenter  
• Managed team of 13 from one location to two ahead of schedule

Business Owner and Manager

Switch ‘em Patches
Colorado Springs, CO

March 2012 to July 2014

- Run an online business that offers a new technology to attach insignia to uniforms for the Boy Scouts of America. 
- Designed, built and managed the website as well as the marketing information 
- Have face to face sales meetings with units in the area and on the phone

Regional Project Manager

Stonecrop Technologies

June 2010 to January 2011

- Rescued failing market and retained customer in Cincinnati wireless telecom project. 
- Increased productivity through implementation of processes and processes and procedures. 
- Responsible for the success of all warehousing activities nation wide. 
- Assist with hiring / firing, payroll and employee reviews.

Business Analyst/Project Lead

Sun Microsystems (Contract)
Broomfield, CO

February 2009 to June 2009

- Organized & streamlined workload, increasing productivity by 35%  
- Analyzed customer data using various legacy systems  
- Researched corporate structures using proprietary systems along with the web 
- Presented findings & recommendations to client for presentation to external teams

Business Analyst/Project Manager

Denver, CO

July 2007 to February 2009

- Assisted clients in use and trouble shooting of new online entry system.  
- Recreated training curriculum and trained new employees 
- Created reports to track team statistics in Excel and used information to forecast future workloads 
- Managed ongoing project as team was created via MS Project, including policies and team direction.

Regional Project Manager

Denver, CO

April 2007 to July 2007

- Supervised team of 10 processors 
- Re-established project scope, project documentation and project reporting to both client and CAE Solutions 
- Acted as point of contact between TIAA-CREF Denver and CAE Solutions 
- Coordinated between multiple teams to ensure clean and complete data migration


Commerce City, CO

January 2006 to April 2007

- Supervised, researched, audited & forecast daily train and bypass loads for center 
- Utilized second language in leadership and training capacity to improve productivity 
- Operated as coverage supervisor and perform in multiple roles with department 
- Documented best practices for department reducing training time by 25%



August 2005 to December 2005

- Instructed 300 – 600 existing merchants per week on use of software and Internet usage weekly to achieve better retention and success. 
- Collaborated in generation and realization of new curriculum 
- Achieved 37% sales average, above company standard

Information Systems Support Analyst

First Group America

October 2003 to February 2005

- Put into operation a PC Altiris imaging depot to manage 200 – 400 machines a year reducing start up time for new operations and users by 2 to 4 hours a machine across the country. 
- Standardized configuration and security setting for all new Dell PCs and Laptops 
- Made use of my second language in support of 4 FGA sites in Puerto Rico 
- Contributed to and oversaw the start up of 2 new sites on time and on budget


First Group America

August 2003 to October 2003

- Promoted to Information Systems Support Analyst 
- Stabilized, provided support to and applied policies to 4 neglected networks resulting in an increase of uptime by 15% 
- Supported nationwide rollout of vehicle/fleet maintenance program 
- Accompanied in the installation of updated programs for user base of over 5000


BS in Business - IT Management

Western Governors University
Salt Lake City, UT

2015 to 2016

AAS in Network Adminstration

Westwood College of Technology
Denver, CO

January 1997 to January 1998


Project Management, Microsoft Office including Outlook, Project, PowerPoint, Visio, strong communication skills, fluent in Spanish, both written and verbal.