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Project Manager/Business Analyst

Colorado Springs, CO

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Many people don't know where they stand, I do. Right between the people and the technology. I translate. As a project manager and business analyst I've found a unique place in this 'no mans land' for myself that helps businesses move along their desired paths.

Work Experience

Project Manager/Business Analyst

Applicint
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Colorado Springs, CO
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June 2015 to Present

• Oversee 5 different customer accounts, managing 9 different projects with multiple completion dates and a proven track record of 100% project completion by due date.  
• Created and documented requirement gathering process reducing development times. 
• Developed business continuity plan and implemented a risk analysis process for customer security requirements  
• Advanced high profile customer, who’s previous customer satisfaction rating was poor, to high level of satisfaction upon project completion.

Consultant

Freelance
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Colorado Springs, CO
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February 2011 to August 2014

Business Analyst/Start-up support Monarch 360 Woodland Park, CO  
• Consulted staff & created process and procedure documentation 
• Researched and implemented CRM tool, online storage and remote support options 
 
Health and Life Insurance Analyst TAG – The Bob Hart Agency Colorado 
• Analyzed and reported potential for growth into new markets 
• Implemented automated, online quoting process 
 
Project Coordinator (Contract) Broadridge, Denver, CO 
• Responsible for documentation and communication on multiple projects  
• Modified and organized document templates for new projects going forward 
 
Project Manager/ Business Analyst Stellar Restaurant Solutions Colorado Springs, CO 
• Created project documentation and processes for client conversion 
• Interviewed key players to ensure processes and documentation would be successful 
 
Business Analyst (Contract) Goodwill of Southern Colorado Colorado Springs, CO 
• Consulted key staff for input on individual department needs for new program  
• Investigated & recommended products and procedures for monitoring and training clients 
 
Project Manager (Contract) Webroot Broomfield, CO 
• Organized move of 300+ user base and datacenter  
• Managed team of 13 from one location to two ahead of schedule

Business Owner and Manager

Switch ‘em Patches
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Colorado Springs, CO
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March 2012 to July 2014

- Run an online business that offers a new technology to attach insignia to uniforms for the Boy Scouts of America. 
- Designed, built and managed the website as well as the marketing information 
- Have face to face sales meetings with units in the area and on the phone

Regional Project Manager

Stonecrop Technologies
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Ohios
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June 2010 to January 2011

- Rescued failing market and retained customer in Cincinnati wireless telecom project. 
- Increased productivity through implementation of processes and processes and procedures. 
- Responsible for the success of all warehousing activities nation wide. 
- Assist with hiring / firing, payroll and employee reviews.

Business Analyst/Project Lead

Sun Microsystems (Contract)
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Broomfield, CO
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February 2009 to June 2009

- Organized & streamlined workload, increasing productivity by 35%  
- Analyzed customer data using various legacy systems  
- Researched corporate structures using proprietary systems along with the web 
- Presented findings & recommendations to client for presentation to external teams

Business Analyst/Project Manager

TIAA-CREF
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Denver, CO
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July 2007 to February 2009

- Assisted clients in use and trouble shooting of new online entry system.  
- Recreated training curriculum and trained new employees 
- Created reports to track team statistics in Excel and used information to forecast future workloads 
- Managed ongoing project as team was created via MS Project, including policies and team direction.

Regional Project Manager

CAE Solutions/TIAA-CREF
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Denver, CO
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April 2007 to July 2007

- Supervised team of 10 processors 
- Re-established project scope, project documentation and project reporting to both client and CAE Solutions 
- Acted as point of contact between TIAA-CREF Denver and CAE Solutions 
- Coordinated between multiple teams to ensure clean and complete data migration

Supervisor

UPS
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Commerce City, CO
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January 2006 to April 2007

- Supervised, researched, audited & forecast daily train and bypass loads for center 
- Utilized second language in leadership and training capacity to improve productivity 
- Operated as coverage supervisor and perform in multiple roles with department 
- Documented best practices for department reducing training time by 25%

Instructor/Sales

StoresOnline
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Nationwide
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August 2005 to December 2005

- Instructed 300 – 600 existing merchants per week on use of software and Internet usage weekly to achieve better retention and success. 
- Collaborated in generation and realization of new curriculum 
- Achieved 37% sales average, above company standard

Information Systems Support Analyst

First Group America
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Nationwide
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October 2003 to February 2005

- Put into operation a PC Altiris imaging depot to manage 200 – 400 machines a year reducing start up time for new operations and users by 2 to 4 hours a machine across the country. 
- Standardized configuration and security setting for all new Dell PCs and Laptops 
- Made use of my second language in support of 4 FGA sites in Puerto Rico 
- Contributed to and oversaw the start up of 2 new sites on time and on budget

Technician

First Group America
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Colorado
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August 2003 to October 2003

- Promoted to Information Systems Support Analyst 
- Stabilized, provided support to and applied policies to 4 neglected networks resulting in an increase of uptime by 15% 
- Supported nationwide rollout of vehicle/fleet maintenance program 
- Accompanied in the installation of updated programs for user base of over 5000

Education

BS in Business - IT Management

Western Governors University
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Salt Lake City, UT

2015 to 2016

AAS in Network Adminstration

Westwood College of Technology
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Denver, CO

January 1997 to January 1998

Skills

Project Management, Microsoft Office including Outlook, Project, PowerPoint, Visio, strong communication skills, fluent in Spanish, both written and verbal.