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Olga Chernetskaya

Bar Manager at Marina's Restaurant and Bar

Saginaw, TX

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I am seeking work where I can utilize my customer service skills while driving overall success and profitability.

Work Experience

Bar Manager

Marina's Restaurant and Bar
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Euless, TX
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November 2007 to Present

• Food service operations management. 
• Procured and scheduled the delivery of food, beverage, and general supplies. 
• Marketed business using print, radio, internet, and in-house promotions. 
• Negotiated terms with vendors, and set sales prices. 
• Responsible for all financial tasks including budgeting and cost control. 
• Developed and implemented inventory control and cash management system. 
• Recruited, trained, and managed a staff. 
• Sales & Margin Improvement.

Business/Technology Intern

Thomson Reuters
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Carrollton, TX
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June 2011 to September 2011

• Support representative for GoSystem Tax RS 1065 software. 
• Took over 700 service requests; an average of 19 phone calls a day. 
• Participated in five week extensive customer service and software training. 
• Collaborated with developers and programmers to resolve software issues. 
• Diffused difficult customer situations with tact and ease.

Fitness Director

Body of Change, LA Fitness
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Rowlett, TX
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August 2006 to February 2007

• In charge of direct sales / personal training 
• Involved in most aspects of managing trainers including: scheduling clients, generating leads, customer relations, as well as coaching employees to increase sales results.

Education

Certificate in International Business

University of Texas -
Arlington, TX

2008 to 2010

Associate in Business

Eastfield College -
Mesquite, TX

2004 to 2006

Additional Information

Skills: 
• Microsoft Office Suite (Word, Excel, Outlook, Access, Publisher, Visio, Power Point, OneNote) 
• Russian Language (fluent) 
• WordPress publishing platform 
• H.E.A.T (Helpdesk Expert Automation Tool) software application.