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Celeste Austin

Exceptional Customer Service

Reno, NV

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To obtain a position that will challenge my strong organizational and interpersonal skills. Along with my exceptional customer service skills.

Work Experience

Executive Housekeeper

Oregon Beach Vacations
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Lincoln City, OR
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October 2010 to July 2011

* Maintain home owner and guest satisfaction. 
* Schedule and coordinate cleaning for 150+ properties. 
* Process payroll. 
* Recruit, hire and train all housekeeping staff. 
* Inspect houses to ensure housekeeping standards are being met. 
* Process inventory reports. 
* Helped in daily operations of the office

Enrollment Specialist

Alere
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Reno, NV
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2008 to 2009

* Responsible for contacting identified participants by phone or email to promote disease management programs and services. 
* Provide administrative support to the team and engaged participants in identified programs to maximize client enrollments and provide optimal customer service.

Consumer Relations Specialist

Apple Computer
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Austin, TX
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2006 to 2008

* Provide helpdesk support, manage problems, enquires, requests and feedback from customers. 
* Handle customer and agent questions, complaints, order and billing inquiries, resolve issues with one call/one email.

Housekeeping Supervisor

Aire Inn
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Lincoln City, OR
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2003 to 2006

* Maintain hotel housekeeping inventory. 
* Inspect rooms to ensure housekeeping standards are being maintained. 
* Directly train staff on housekeeping procedures. 
* Make job assignments and set priorities. 
* Maintain records, manage budgets and supplies, and fulfill department head responsibilities.