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Celeste Austin

Exceptional Customer Service

Reno, NV


To obtain a position that will challenge my strong organizational and interpersonal skills. Along with my exceptional customer service skills.

Work Experience

Executive Housekeeper

Oregon Beach Vacations
Lincoln City, OR

October 2010 to July 2011

* Maintain home owner and guest satisfaction. 
* Schedule and coordinate cleaning for 150+ properties. 
* Process payroll. 
* Recruit, hire and train all housekeeping staff. 
* Inspect houses to ensure housekeeping standards are being met. 
* Process inventory reports. 
* Helped in daily operations of the office

Enrollment Specialist

Reno, NV

2008 to 2009

* Responsible for contacting identified participants by phone or email to promote disease management programs and services. 
* Provide administrative support to the team and engaged participants in identified programs to maximize client enrollments and provide optimal customer service.

Consumer Relations Specialist

Apple Computer
Austin, TX

2006 to 2008

* Provide helpdesk support, manage problems, enquires, requests and feedback from customers. 
* Handle customer and agent questions, complaints, order and billing inquiries, resolve issues with one call/one email.

Housekeeping Supervisor

Aire Inn
Lincoln City, OR

2003 to 2006

* Maintain hotel housekeeping inventory. 
* Inspect rooms to ensure housekeeping standards are being maintained. 
* Directly train staff on housekeeping procedures. 
* Make job assignments and set priorities. 
* Maintain records, manage budgets and supplies, and fulfill department head responsibilities.