Los Angeles, CA
To obtain a challenging position that utilizes my creative and detail-oriented talents, and organizational skills in tune with current information systems and e-commerce, while enhancing my knowledge in the field of customer service.
May 2003 to Present
-Manages nine a unit apartment complex. Handles all phases of negotiations. Responsible for conducting tenant credit checks, supervising move-in process, dealing with complaints, and scheduling maintenance.
Customer Retention Agent- DirectTV
August 2010 to December 2011
-Assists costumer inquiries regarding account information such as billing, equipment type, upgrade and programming and account relocation issues. Provided technical support with equipment issues and troubleshooting. Addressed and resolved customer complaints and account retention.
February 2009 to May 2010
- Handled clients that need assistance with loan modification programs and performed thorough research to best support client save their homes. Daily task is to coordinate and follow up with banks which involve negotiations and persuasion to expedite the process of loan requests.
Customer Service/ Flight Dispatch
May 2008 to November 2009
-Handled all check-in proceedings in accordance with Cathay Pacific standards which includes: assisting unaccompanied minors, passengers with special needs and the elderly, prepared flight plans for the Captain, performed troubleshooting of problems for the ramp, engineering and baggage room departments
Bachelor of Communication in Advertising and Public Relations
Exceeds the quota of account retention and able to handle high volume account intake and ranks as a Top agent quarterly. Able to assimilate in any type of work environment and adapt and interact harmoniously with colleagues and clients.
Proficient in Microsoft Package, Microsoft Word, Excel, Power Point, Front Page, and Adobo PageMaker. Able to create audio-visual presentations and develop a marketing plan, using several types of computer software such as Adobe, Flash and PowerPoint.