Dental and patient relationship expert looking for opportunities for career advancement. Over 20 years of experience with top dental specialists. Developed protocols for managing patient care, records, correspondence. I have assisted the doctor and led the practice in providing top quality patient care.
Clinical Supervisor, and Treatment Coordinator
June 1987 to Present
WALLINGFORD, CT • JUNE 1987-PRESENT
Fulfilled a variety of positions including Orthodontic Assistant, Clinical Supervisor, and Treatment Coordinator. In general I am responsible for providing excellent, professional, and personable patient care. I am very familiar with preparing and maintaining patient records, including clinical notes, digital photos, x-rays, and impressions. As Clinical Supervisor, I developed scheduling and sterilization standards. I was responsible for ordering supplies and equipment. In the treatment coordinator role, I am responsible for enrolling patients into our practice. I complete this by warmly greeting new patients, educating them regarding the treatment process and value of a healthy smile. I work with the doctor to coordinate starting care, including, verifying insurance, making financial arrangements, and act as a liaison between the doctor, patients, responsible billing parties, and other dental specialists.
Customer Service Representative, I
October 1984 to June 1987
WALLINGFORD, CT • OCTOBER 1984 - JUNE 1987
Positions at Stop and Shop included cashier, customer service, and cash department head. As a Customer Service Representative, I handled customers concerns and provided a resolution. As the Cash Department Head, I was also responsible for holding and managing large sums of cash, and in charge of tracking and handling variances from cashiers.
receptionist for the dental practice
1981 to 1983
Responsibilities included answering phone calls, working with patients concerns, scheduling appointments, working with insurance companies to verify coverage, and worked to minimize accounts receivable by collecting payments. Also worked as a dental assistant helping the doctor with a wide array of procedures.
Microsoft Windows, Microsoft Office, Dolphin Imaging, Management and Aquarium (orthodontic specialty programs). Dental insurance, Digital photography and X-ray. Telephone customer service skills, Excellent oral and written communication skills, Organizational and cleaning skills.