The kind of work that interests me is customer service/call center work. I enjoy helping people solve problems and work best in a challenging environment that changes often. I am good with multi-tasking and working on computers.
July 2003 to June 2011
Direct contact with drivers, dispatch units to drop off/pick-up locations to local companies for deliveries.
Monitor the delivery of freight, Coordinate delivery pick-up and drop-off schedules, Assist drivers with location information to find company on schedule for delivery.
Customer Service Representative/Teller
December 1999 to July 2003
Process banking transactions such as deposits, withdrawals, check cashing, cashier checks, and loan payments, Processed credit reports for loan officer to assist with auto, home, line of credit loans, Opened/Closed savings, checking, and money market accounts, Provide suggestions for upgrades to customer account based on account status, Handle customer inquiries to change or update information for account maintenance, Explain policies and procedures to customer opening/closing accounts
January 1998 to August 1998
Scheduled appointments for Loan Processor and Client to meet, Data Entry-collected Legal documents and entered information into a database system, Handle phone system answering inbound calls and making outbound calls when necessary to request additional data from Client, Fax, copy, email, scan documents and forms for Loan Officers/Loan Processors,Filing and organizing
No Degree in Business Management
January 2010 to January 2013
High School Diploma in General Requirements
January 1992 to January 1996
Banking, Scheduling, Microsoft Office, Quality Control, Dispatching, Customer Service, Office, Data Entry, Clerical
Started choir within Big Brothers, Big Sisters Organization. Also appointed as Director of Choir
Certified Office Clerk Typist
September 1999 to Present
Trained in word processing, building and maintaining spreadsheets and database, able to create and display presentations. Training in payroll software, i.e. Peoplesoft, ADP systems. Business Accounting using tax computations. Skilled in creating charts and graphs within spreadsheets/database.