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Andrea Boyd

Customer Service

Dallas, TX


Dedicated representative with motivation to maintain customer satisfaction and contribute to company success with skills and knowledge acquired. 
Core Strengths: 
Enthusiastic Developer of Good Relations w/Clients Conflict Resolution 
Energetic Work Attitude Creative Problem Solver 
Proficient w/handling Large Sums of Money Strong Organizational Skills

Work Experience

SME(team lead)

Richardson, TX

August 2013 to March 2014

Assist supervisor with emails,coachings,listening and correcting agents call,and assisting agents that are on the phones 
I got promoted straight out of training. 
Skills Used 
Dedication,going above and beyond expectations and not just doing enough to get by,empathy for clients,enthusiasm

Claims Processor

Randstad @Statefarm
Dallas, TX

October 2012 to August 2013

Process clients home and auto claims

Debt collector

Irving, TX

November 2011 to September 2012

Debt collector, collecting on delinquent accounts

Customer Service

Wal-Mart Neighborhood
Dallas, TX

September 2007 to October 2011


High School

North Dallas High -
Dallas, TX

2001 to 2004


Excellent Verbal and Communication Skills,microsoft programs,multi-line phone answering,client problem solving,credit card services


Reaching for Stellar Service

Reaching for Stellar services is a customer service training provided to help you become the best CSR possible

Additional Information

Cash Handling, Client Relations, Communication, 10-Key, Continuing Education, MS Word