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Andrea Boyd

Customer Service

Dallas, TX

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Dedicated representative with motivation to maintain customer satisfaction and contribute to company success with skills and knowledge acquired. 
Core Strengths: 
Enthusiastic Developer of Good Relations w/Clients Conflict Resolution 
Energetic Work Attitude Creative Problem Solver 
Proficient w/handling Large Sums of Money Strong Organizational Skills

Work Experience

SME(team lead)

Connextions
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Richardson, TX

Responsibilities 
Assist supervisor with emails,coachings,listening and correcting agents call,and assisting agents that are on the phones 
 
Accomplishments 
I got promoted straight out of training. 
 
Skills Used 
Dedication,going above and beyond expectations and not just doing enough to get by,empathy for clients,enthusiasm

Claims Processor

Randstad @Statefarm
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Dallas, TX
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October 2012 to August 2013

Process clients home and auto claims

Debt collector

CITI
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Irving, TX
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November 2011 to February 2012

Debt collector, collecting on delinquent accounts

Customer Service

Wal-Mart Neighborhood
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Dallas, TX
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September 2007 to July 2010

Education

High School

North Dallas High -
Dallas, TX

2001 to 2004

Skills

Excellent Verbal and Communication Skills,microsoft programs,multi-line phone answering,client problem solving,credit card services

Additional Information

Keywords: 
Cash Handling, Client Relations, Communication, 10-Key, Continuing Education, MS Word