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Charles Bigelow

Logistics Consultant/Project Manager - Contract at BORAL BRICKS, INC

Mooresville, NC

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Work Experience

Logistics Consultant/Project Manager - Contract

BORAL BRICKS, INC
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Roswell, GA
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March 2010 to Present

Roswell, GA 
Leading national brick manufacturer and building supply distributor with approximately $500MM in sales. 
Consultant/Project Manager - Contract March 2010 - Current 
• Developed and wrote Standard Operating procedures for Sales Distribution Centers. 
• Updating Logistics Standard Operating procedures 
• Developing Lean Standard Work Procedures 
• Leading project to develop a training video for yard personnel and drivers 
• Updating Commercial Driver Handbook

Regional Logistics/Operations Manager

BORAL BRICKS, INC.
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Roswell, GA
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June 2004 to October 2008

Developed and directed a team of 4 fleet managers, 4 dispatchers, 9 Shipping Supervisors, 60 warehouse workers and 100 drivers serving a five state area. Established and implemented a new logistics design and organization 
* Realized $2.6 MM annual savings with centralized dispatching 
* Delivered $1.6 MM in backhaul lane savings 
* Attained 99.8% on-time customer delivery performance, 99.9 % inventory accuracy 
* Collaborated with Sales and Manufacturing in three regions and promoted the new organization successfully integrating logistics into the corporate culture while attaining record high sales levels. 
* Created and implemented Corporate Strategic Logistics Safety Program 
* Managed fleet and dispatch operation of up to 100 tractor-trailers with $15 MM annual budget. 
* Negotiated a fleet preventive maintenance program with vendor to ensure fleet reliability and safety. 
* Implemented Corporate Logistics Sustainability Program to address engine emissions, fuel savings and run off objectives.

Advanced Supply Chain Solutions Representative & Consultant

KENCO GROUP, INC
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Chattanooga, TN
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2002 to 2004

2002 - 2004 
* Developed and sold $ 1.5 MM supply chain solutions for high profile customers 
* Cultivated relationships and provided targeted solutions in manufacturing, warehousing, transportation, packaging, light mfging, kitting resulting in timely customer service and customer retention success

Manager - Regional Customer Service

CARPENTER TECHNOLOGY CORPORATION
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Reading, PA
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July 2001 to September 2002

Manager, Regional Customer Service 2001 - 2002 
Led Domestic Service Centers servicing strategic customers with over $600 million in annual sales. Led team of 3 Regional Customer Service Managers, a Training Manager and a Manager of E-Business. 
* Led a reorganization project consolidating eight Customer Service Centers into three reducing operational costs by $1.5 million and reducing staff from 75 to 37. 
* Developed successful customer service strategies for strategic customers. 
* Created and managed process improvement initiative to handle increased load with less personnel delivering organization change with no impact to the customer. 
* Collaborated with Account Managers in calling on key customers to review Center changes and reassure that service quality would not be impacted. 
* Established business development strategies and partnered with sales team in creating proposals and presentations to key customers. 
* Managed the quality System - ISO 9000, QS 9000. Wrote procedures and trained personnel to ensure compliance to standards, facilitated audits with registrar.

Manager Carpenter Care - E-Business Site

CARPENTER TECHNOLOGY CORPORATION
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Reading, PA
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January 2000 to July 2001

Led development, launched and managed Carpenter's e-business site targeted to key customers $ 600MM in sales. 
* Consulted with customers to identify needs and define user requirements for the site. Acted as liaison to IBM developers in site creation and launch. 
* Created campaign to register external customers and build site usage. 
* Called on customers to demonstrate site usability and efficiency and trained customers on site usage. 
* Successfully migrated targeted customers resulting in improved efficiency and customer retention.

Supply Chain Manager

CARPENTER TECHNOLOGY CORPORATION
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Reading, PA
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July 1997 to January 2000

Directed seven Distribution Centers in the Eastern US. Seven direct Managers and 40 indirect reports. 
* Co-led the re- design of the distribution network consolidating 15 Distribution Centers into 7 - resulting in a savings of $6 MM. 
* Led Six Sigma team for developing operational efficiencies that generated $300K in revenue. 
* Developed Value Added Service Program generating revenue of $2MM. 
* Managed transition to Third party management of Distribution Centers: Sold value to organization and customer base. Trained and managed Third Party vendor. 
* Developed/wrote procedures to meet requirements of ISO 9000 and QS9000. Trained personnel in procedures and facilitated audits with registrar.

Education

BA

Colorado State University -
Fort Collins, CO

Additional Information

SKILLS 
 
* Supply Chain Performance Enhancement * Distribution Center Management 
* Six Sigma Champion 
* Six Sigma Team Sponsor 
* Safety Leadership 
* Training, Developing and Mentoring 
* Effective Team Building 
 
* Innovative Customer Service Solutions 
* Global Logistics (Transportation & Warehousing) 
* Creating Business Process Excellence 
* Network Rationalization/Optimization 
* ISO/QS 9000 Facilitator 
 
* Culture Change Leadership * Project Management 
 
LinkedIn Website - http://www.linkedin.com/in/charlesbigelow