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Victoria Atkinson-Johnson

Excellent adapter

Oakland, CA

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Special skills include insurance billing and follow up, knowledge in Revenue Management Cycle. Works well as an individual contributor and self directed. Strong oral and written communications skills, in which contributes to overall effectiveness and close working relationships at all levels.

Work Experience

Customer Service

JP Morgan Chase
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Alameda, CA
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August 2011 to August 2014

• Handled cash and credit card transactions 
• Accepted and processed customer deposits and loan payments 
• Balanced cash drawer daily 
• Answered customers inquires regarding their accounts 
• Used business equipment to process transactions such as 10 key, money counter, and telephone 
• Informed customers of different accounts and promotions 
• Preformed opening and closing procedures such as open and close vaults, open and close safe deposit box, process night deposits, make sure all equipment was off, and all customer information was destroyed or locked up. 
• Attended morning huddles 
• Over looked wire transfer completion 
• Sign for packages from FedEx

Tax Processor

Bank of America
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Union City, CA
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March 2009 to August 2011

• Remitting processed checks, check for accuracy, and verifying information inputted on the checks. 
• Extractions, Opening mail, verify correct documents, and shred envelopes 
• Enter alphanumeric data from a variety of sources including paper-based, electronic and telephone into a computer database. 
• Record and verify simple to moderately complex data, correct errors according to standard procedures. 
• Accurately entering all charges into Companies Data Base. 
• Proactively brings to Manager Issues affecting charge entry. 
• Keeping track of client transactions and fraudulent activity

Customer Service Team Leader

Mervyns
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Alameda, CA
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February 2006 to September 2008

• Customer Service 
• Handled cash and credit card transactions 
• Kept register area neat and stocked with necessary supplies 
• Exceeded weekly sales goal 
• Responsible for displaying new merchandise through visual merchandising 
• Processed and replenished weekly shipments 
• Enforced all staff policies and procedures 
• Maintained till audits 
• Opening New Credit Card Accounts 
• Assisted customer with purchases and returns 
• Promoted sales promos and labeling 
• Attended product knowledge meetings

Office Assistant

Women's First
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Oakland, CA
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August 2005 to August 2007

• Data Entry 
• Contact Women groups 
• Receptionist 
• Gathering information for community meetings 
• Receive office visitors. 
• Scheduled appointments and meeting times. 
• Answer routine questions. 
• Receive phone calls and direct to appropriate person/department or answer questions. 
• Type standards forms, letters, and other materials. 
• Operate computer, word processing equipment, calculating machine, posting machine 
• Prepared conference room for meetings 
• Ordered lunches 
• Maintaining personnel and client files, answering phones, attending meetings/minute taking, typing, data entry, greeting people, create new documents/specific documentation as necessary.

Receptionist

Karen's Flowers
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Oakland, CA
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June 2004 to June 2005

• Data Entry 
• Filed paperwork, Processing weekly shipments, Inventory, online ordering & processing 
• Assistance with floral arrangements 
• Receptionist, Conferring with clients regarding date, time, and place of delivery 
• Utilize knowledge of design and properties of materials, and selecting appropriate standard design patterns. 
• Water plants, cut, condition, and clean flowers and foliage for storage. 
• Perform office and retail service duties such as serving customers, answering telephones, selling giftware items and receiving payment. 
• Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants, and other items.

Education

Medical Billing and Coding

Carrington College -
San Leandro, CA

2014 to 2014

HS Diploma in General Studies

Far West High School

August 2007 to June 2008

Additional Information

Related Experience (Externship) 
Advanced Physical Medicine and Rehabilitation Group  
Oakland, CA 08/14 – 09/14 
Externship: 180 hours 
Charge posting, checking patients in at front desk, Assign faxes to correct patient information, set appointments, patient balance billing, authorization extension, and physical therapy session counts.