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Senior Pet Care Specialist

Customer Service Representative

Westland, MI

-

Obtain a customer service related position that will utilize and build upon the skills I 
have.

Work Experience

Senior Pet Care Specialist

Petsmart
-
Southfield, MI
-

August 2014 to Present

Supervised a team of nine people. 
Delegated the daily tasks amongst the team. 
Implemented procedures to improve efficiency and accuracy. 
Used coaching techniques to develop the skills of the team. 
Provided care to pets in our facility. 
Greeted customers and checked their pets in. 
Used suggestive selling techniques to acquire additional services for pets in our care. 
Assisted customers with locating items in the store.

Account Specialist

Rock Connections
-
Detroit, MI
-

September 2013 to June 2014

Cashier/Petshotel Petcare Specialist

Petsmart
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Southfield, MI
-

May 2008 to September 2013

Customer Service Representative

Best Buy
-
Southfield, MI
-

October 2007 to May 2008

Education

Associate's in Accounting

University of Phoenix

October 2014

Skills

Microsoft Office (4 years), Customer Service (10+ years), Sales (2 years), Data Entry (2 years)

Additional Information

• Transferred potential clients to proper departments 
• Acquired potential clients using sales techniques via telephone 
• Demonstrated excellent customer service skills. 
• Demonstrated teamwork 
• Trained new hires. 
• Suggested and sold extended warranties. 
• Performed returns and exchanges. 
• Assisted customers with locating items that would fit their needs. 
• Provided care to pets boarded in the facility. 
• Efficient at Microsoft Word and Excel. 
• Efficient at multitasking and maintaining accuracy.