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Senior Petshotel Leader

Skilled Customer Service Rep.

Westland, MI

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I have ten years of experience in customer service. One of those years was in call center work. I have two years in managerial experience.

Authorized to work in the US for any employer

Work Experience

Senior Petshotel Leader

Petsmart
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Southfield, MI
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August 2014 to Present

Supervised a team of seven people. 
Delegated the daily tasks amongst the team. 
Implemented procedures to improve efficiency and accuracy. 
Used coaching techniques to develop the skills of the team. 
Provided care to pets in our facility. 
Greeted customers and checked their pets in. 
Used suggestive selling techniques to acquire additional services for pets in our care. 
Assisted customers with locating items in the store. 
Trained new hires.

Account Specialist

Rock Connections
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Detroit, MI
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September 2013 to June 2014

Used phone sales techniques to acquire new clients.

Cashier/Petshotel Petcare Specialist

Petsmart
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Southfield, MI
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May 2008 to September 2013

Greeted customer upon entrance and exit of the store. 
Trained new hires. 
Rotated items on shelves. 
Performed returns and exchanges. 
Assisted customers with locating items. 
Used sales techniques to sell training classes. 
Provided care to pets in our facility.

Customer Service Representative

Best Buy
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Southfield, MI
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October 2007 to May 2008

Performed returns and exchanges. 
Used sales techniques to sell extended warranties. 
Used sales techniques to persuade customers to apply for store credit cards. 
Operated a cash register.

Skills

Microsoft Office (4 years), Customer Service (10+ years), Sales (2 years), Data Entry (2 years), Call Center (1 year)