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Nathan Certain

Pre Garnishment Rep at Srategic Recovery Systems

Philadelphia, PA

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To obtain a position in the customer service/call center industry, utilizing my skills to exceed the clients' need, while obtaining the goals laid within the business standard.

Work Experience

Pre Garnishment Rep

Srategic Recovery Systems
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Philadelphia, PA
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2009 to Present

Spoke with individuals in default of federal student loans in order to facilitate 
MEANS OTHER THAN WAGE GARNISHMENT FOR REPAYMENT. 
 
Procured financial information in order to calculate payment for said 
INDIVIDUALS 
 
Processed information using FACS systems in order to move defaulted 
INDIVIDUALS IN OR OUT OF AUTOMATIC WAGE GARNISHMENT PROCESS

Banquet server

Aramark Inc
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Philadelphia, PA
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2008 to Present

Worked on an on-call basis for various catering businesses throughout the tri-state area 
Prepared and coordinated activities of kitchen and dining-room workers during banquets to ensure that food was served properly 
Mixed and served alcoholic and nonalcoholic drinks, following standard recipes

Inside sales

Philadelphia Direct Inc
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Trevose, PA
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2005 to 2007

Spoke with new and existing Philadelphia Inquirer subscribers informing them of current 
promotions. 
Processed orders for customers amending or requesting new service 
Assisted supervisors by working as team motivator 
Received feedback from customers and relayed information to the appropriate parties

BANQUET SERVER

Best Personnel
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Philadelphia, PA
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2000 to 2007

Worked on an on-call basis for various catering businesses throughout the tri-state area 
Prepared and coordinated activities of kitchen and dining-room workers during banquets to ensure that food was served properly 
Mixed and served alcoholic and nonalcoholic drinks, following standard recipes

COLLECTION REPRESENTATIVE

Penncro Associates
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Southampton, PA
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2004 to 2005

Engaged in collecting overdue payments for charge accounts, credit card accounts, and loans 
Worked as a third party collector helping to procure payment in full of client accounts 
Recommended telephone techniques used by collectors by updating work procedures

Sears
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Neshaminy, PA
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2003 to 2004

Neshaminy, PA 
 
Responsible for cardholders in the Philadelphia and Boston markets in late stage billing cycles 
Maintained over a million dollars in portfolios by assisting cardholders in scheduling timely 
payment arrangements 
Helped customers understand their credit profiles and enrolling them into hardship programs

liaison between sample coordinator/doctor and AstraZeneca pharmaceuticals

Telerx
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Horsham, PA
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2000 to 2001

Horsham, PA 
 
• Placed phone calls to doctor's offices to ensure the doctor's kept well in stock of AstraZeneca pharmaceutical samples 
• Served as a liaison between sample coordinator/doctor and AstraZeneca pharmaceuticals 
• Responsible for basic data entry activities

Education

Diploma in Communications/Premed

Temple University -
Philadelphia, PA