June 2017 to Present
Food preparation, sanitation, janitorial duties, dish washing, customer service (phone and face-to-face),
Cashier/Customer Service/File Maintenance
December 2015 to Present
customer service, cashiering, bagging groceries, general janitorial duties, hanging tags, printing tags, signs, and labels, use of scan gun, data entry, price changing, file maintenance, other duties as assigned.
March 2013 to Present
Writing, research, data entry
data entry, writing, research
March 2012 to Present
Research, data entry, preparation of spreadsheets, writing, editing
Research, data entry, use of Excel, writing, editing,
August 2014 to November 2014
Extensive telephone customer service, research, troubleshooting, data entry, call center
helped customers with their smartphones, tablets, and computers
Customer service, data entry, troubleshooting, researching
Risk Management Representative
May 2011 to March 2012
Risk management, online customer service, telephone customer service, use of Skype, use of proprietary software
June 2006 to January 2011
Bend, OR. Duties: data entry, use of Quick Books, typing, filing, human resources, telephone customer service, funds disbursement and control, other duties as assigned.
November 2009 to January 2010
Bend, OR. Duties: merchandising, inventory control, rack maintenance, customer service, loss prevention, other duties as assigned.
January 2001 to January 2009
online advertising business, Beaverton, OR and Bend, OR. Duties: advertising sales, budgeting, data entry, extensive emailing, website maintenance, website creation, research, loss prevention, customer contact, interpersonal communication, other duties as required.
June 2005 to October 2005
Duties: extensive payroll processing, telephone customer service, research, data entry, shipment tracking, filing, extensive faxing, other duties as required.
June 2004 to June 2005
Duties: accounts receivable, accounts payable, invoicing, appointment scheduling, extensive faxing, tax document preparation, meetings with outside accounting/auditing/tax personnel, preparation of bankruptcy filing, vendor contact, research, payroll, financial statements, reconciliation, cash management, data entry, extensive use of QuickBooks, use of Quicken, other duties as required.
January 2001 to August 2001
Duties: 6-line switchboard with 300 extensions, scheduling conference calls, scheduling meetings, customer contact, employee assistance, data entry, photocopying, extensive faxing, limited purchasing responsibilities, extensive filing, tracking expedited parts requests, file maintenance, sorting incoming mail and faxes to proper recipients, researching purchasing issues, preparing and disbursing outgoing mail, preparing documentation packages, other duties as assigned.
extensive data entry to route mail images to their correct destinations
November 1999 to January 2001
Portland, OR. Duties: extensive data entry to route mail images to their correct destinations.
Monetary Loan Processor
August 1999 to December 1999
Duties: loan disbursement, telephone contact with customers, other lenders, and internal loan officers, ticket preparation, other duties as assigned.
Monetary Rep II
December 1998 to August 1999
Duties: Payment preparation/batching, extensive photocopying, loss prevention, fraud investigation, extensive filing, research, processing returned items, training, external phone contact with other financial institutions, preparing correspondence, incoming mail disbursement, other duties as assigned. I was part of a research team which prevented $250,000.00 in potential losses.
Loan Payoff Clerk
August 1998 to November 1998
Portland, OR. Duties: Loan payoff, encoding, file maintenance, phone contact, incoming mail disbursement, other duties as assigned.
General Office Clerk
July 1997 to May 1998
Portland, OR. Duties: overpayment disbursement, cashier check control desk, research, mail distribution, training, crediting customer accounts, encoding, other duties as assigned.
November 1994 to July 1997
Beaverton, OR. Duties: Telephone customer service (inbound call center), customer service, branch contact, assisting other financial institutions, extensive research, mail preparation and disbursement, data entry, online entry to general ledger, file maintenance, training, resource person, lead clerk, other duties as assigned.
Self Employed Owner/Operator
June 1994 to November 1994
Portland, OR. Duties: Data entry, bank deposits, balancing and reconciling transactions, driving, invoice preparation and sorting, accounts payable preparation and authorization, transmittal of information to corporate offices, other duties as assigned.
January 1994 to November 1994
10-key, work preparation, use of CICS system, other duties as assigned.
General Clerk II/III, First Interstate Bank
May 1989 to December 1993
Duties: data entry, extensive phone contact with branches, phone coverage, typing, filing, authorized signer, 10-key, use of auto-sig system, responsibility for processing on-us by-us items for 2 states, large item desk, processing referred and returned items, operating 3890 sorters, training, operating Mailstar and MatchMaker statement sorting machines, use of CICS system, use of WordPerfect and EARNS in a PC environment, resource person, rotator, lead clerk, other duties as assigned. I was a rotator/lead clerk for 2 years; this experience includes a working knowledge of general ledger and office procedures.
2001 to 2003
B.S. in Business/Economics
A.S in Hotel/Restaurant Management