Post a Job Sign in

To help ensure jobseeker privacy, some information has been hidden.

To see full resume details, log in to your Indeed account or create an account for free.

Director, Customer Engagement and Success/Special Projects Manager

Customer focused Product Management and Strategy Leader with Entrepreneurial Spirit

Austin, TX

-

I am seeking a Product Management, Customer Engagement or innovation leadership role that will allow me to utilize my extensive background in product/project management, business development, customer relations, and team management. I have managed the complete life cycle of both enterprise and consumer products from concept to customers in the US and the UK. I have a knack for identifying new products and markets and working with my team to build successful solutions. I am extremely adept at living in the space in between development, customers and stakeholders. I’m also a Certified Scrum Master.

Authorized to work in the US for any employer

Work Experience

Director, Customer Engagement and Success/Special Projects Manager

W2O Group
-
Austin, TX
-

February 2015 to Present

Austin, TX Feb 2015 -- Present 
Social media analytics software group of W2O 
Director, Customer Engagement and Success/Special Projects Manager (Contract position) 
• Define and develop customer engagement roadmap and processes 
• Define and develop plans for sales engineering, implementation, onboarding, and success measurement 
• Author Customer Engagement and Success Process and Best Practices Guide 
• Collaborate with marketing to develop product marketing materials 
• Consult product management team on strategic decisions and processes 
• Write Product Requirement Documents 
• Led development team for two high profile deliverables for Intel completed on time and under budget 
• Manage development team comprised of onsite and Eastern European members

Co-founder and Director of Product Management

Electronic Insight (eiTalent.com)
-
Austin, TX
-

February 2013 to January 2015

Austin, TX Feb 2013 -- Jan 2015 
Online recruiting tool that uses contextual analysis to determine candidate fit to company culture 
Co-founder and Director of Product Management 
• Hired to develop recruitment product utilizing existing core technology 
• Managed the entire product life cycle from concept to launch for two successful products (one B2B/one B2C) 
• Defined market-driven product requirements based on customer, marketplace and competitive landscape 
• Provided product support for sales opportunities, including customer visits 
• Managed onsite development team of four to continuously deliver releases within committed timelines 
• Produced mockups and walkthroughs for development and customer presentations 
• Conducted onsite and virtual customer presentations 
• Planned and managed sprints using Agile methodologies 
• Performed all QA tests on every feature before release 
• Led customer engagement activities from initial engagement to bi-weekly checkins

Founder and Product Owner

HireMatch.me, London, UK
-
Austin, TX
-

August 2009 to January 2013

Austin, TX Aug 2009 - Jan 2013 
Online recruitment alternative (focused on assessments and candidate experience) 
Founder and Product Owner 
• Developed original idea (Match.com meets Monster.com) based on personal experiences 
• Self-funded and managed development of MVP website 
• Successfully raised two seed rounds totaling $500,000 in funding 
• Worked closely with customers to understand needs and developed new revenue streams 
• Managed development teams (in-house and off-shore) 
• Used Agile Development techniques to keep development on target 
• Conducted product demos (live and remote screenshares) 
• Managed complete customer activities 
• Developed and managed integrated marketing campaign including all social media channels 
• Signed Tesco and ADM as clients and secured trials with Apple, Oracle, and many others

Print management

MC2 Print Solutions
-
London
-

February 2009 to November 2009

consultancy 
• Helped clients in North America source their UK/European printing needs and vice versa 
• Developed relationships with strategic global partners

Senior Account Manager

Multiple Images Printing/All Out Print
-

January 2006 to October 2008

Grew existing relationships and developed new accounts 
• Created awareness of new to the marketplace equipment and capabilities 
• Aided in the development of marketing materials and programs

Multiple Images Printing/All Out Print
-
Woodridge, IL
-

July 2005 to October 2008

Commercial sheetfed printer (large format - packaging, POP, POS, floor graphics

Director of Print Management/Inside Sales

Multiple Images Printing/All Out Print
-

July 2005 to January 2006

Inside sales on one key account totaling $500,000 in business 
• Project Manager for accounts totaling $2,100,000 in business

Assistant Production Manager/Project Manager/Inside Sales

Printing Arts
-
Broadview, IL
-

November 2003 to July 2005

Broadview, IL Nov 2003 - Jul 2005 
General sheetfed printer (marketing materials, direct mail, digital, etc. 
Assistant Production Manager/Project Manager/Inside Sales 
• Project Manager for $800,000 in business from estimate to delivery 
• Inside sales on one key account totaling $400,000 in business 
• Management supervisor for finishing and delivery staff totaling 15 people

Production Manager

New London Press
-

September 2002 to November 2003

Managed all departments with a staff of 30 
• Verified all projects were estimated and planned correctly before entered into the production workflow 
• Developed written procedures for all employees under my management

New London Press
-
Alpharetta, GA
-

February 2002 to November 2003

General sheetfed printer (marketing materials, direct mail, digital, etc.

Project Manager

New London Press
-

February 2002 to September 2002

Managed accounts for two salespeople totaling $1,200,000 in business 
• Assisted Vice President of Operations in scheduling workflow

Assistant Plant Manager

Perfect Image Printing
-
Marietta, GA
-

January 2001 to December 2001

Marietta, GA Jan 2001 - Dec 2001 
General sheetfed printer (marketing materials, direct mail, digital, etc. 
Assistant Plant Manager 
• Managed accounts and projects for owner of company totaling $1,500,000 in business 
• Scheduled daily activities for a staff of 25 people

National Marketing Manager

Imperial Graphics
-

January 1999 to December 2000

Developed accounts totaling $1,200,000 in business 
• Strengthened existing accounts through relationship style selling 
• Managed staff of two employees

Imperial Graphics
-
Grand Rapids, MI
-

April 1997 to December 2000

Forms printing for the pharmaceutical industry

National Project Manager

Imperial Graphics
-

April 1997 to January 1999

Acted as Project Manager for accounts totaling $2,100,000 in business 
• Helped developed company procedures by participating in several process improvement committees

Education

Central Michigan University
-
Mount Pleasant, MI

Additional Information

Key Skills 
● Product Management ● Team Building 
● Customer Discovery ● Business Operations 
● Wireframing ● Project Management 
● Customer Driven Development ● Agile Development 
● Customer Success ● Strategic Planning