To find a position where I can prove my hardworking ability and contribute to the growth of the organization and my family.
HIGHLIGHT OF QUALIFICATIONS:
◆ Bilingual English/Spanish ◆ Quick Learner ◆ Computer Literate: Word, Excel and Internet ◆ Customer Service Skills ◆
◆ Cash Handling Skills ◆ Certified Typing 42WPM ◆ Trustworthy ◆ Flexible ◆ Telephone Etiquette ◆
February 2012 to October 2013 (1 year, 8 months)
Greet customers and respond quickly to their requests, and answer telephone calls.
Assist customer in opening and closing waste management accounts.
Manage accounts for the City of Guadalupe and Vandenberg Air Force Base.
Write, design, and translate in to Spanish (Company News Letters), produce, and maintain office calendars.
Coordinate the collection and preparation of operating reports, including attendance records, terminations, transfers, budget expenditures and staticals records.
Prepare and conduct Recycling Education presentations for the City of Guadalupe.
June 2010 to January 2012 (1 year, 7 months)
Complete store operational requirements by scheduling and assigning employees and following up on work results.
♦ Maintain store staff by recruiting, selecting, facilitating orientations, and training new employees.
♦ Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
♦ Order and receive spare parts for service orders, return defective parts to manufactures, file all service orders and purchase order paperwork, review service orders for proper billing.
♦ Responsible for preparing weekly work schedules.
♦ Achieved financial objectives by preparing monthly budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
September 2009 to June 2010 (9 months)
Courteously greeted and answered incoming telephone calls, transferred calls, took messages when necessary and provided information regarding services.
♦ Answered client's questions using reference files.
♦ Completed work schedules, managed calendars, and arranged appointments for sampling personnel.
♦ Gained knowledge of various pesticides found in produce and microbiological testing.
02/2007 - 08/2009
♦ Communicated with customers and employees and answered questions, explained information, took orders, and addressed complaints.
♦ Accurately completed daily reports using Microsoft Word and Excel
♦ Dispatched drivers on daily basis on delivery routes.
♦ Prepared and processed driver's payroll.
♦ Learned computer programs such as Microsoft Word and Excel.
October 1999 to December 2004 (5 years, 2 months)
Greeted customers and responded quickly to their requests.
♦ Prepared daily bank deposits.
♦ Accurately completed daily reports.
♦ Followed all company policies and procedures.
♦ Trained new hires to perform work activities such as operating the cash register, returning merchandise to proper place and keeping the store clean.