Consumer Representative Specialist
September 2011 to November 2013
I take Inbound calls for General Mills products regarding complaints, concerns and compliments of the products.
Customer Care Representative
October 2010 to September 2011
I call to confirm or reschedule Verizon Fios appointments
Customer Sales & Service Representative
August 2007 to April 2010
• Communication with customers to initiate cable, internet, and telephone service. Recommended and up-sold products / services based on individual needs of new and existing customers.
• Ensured compliance with internal standards and objectives, including service, sales, and quality.
• Entered data into computer and processed transactions with complete accuracy.
Customer Service / Cashier
July 2004 to August 2007
• Provided service to customers to include receiving items for cleaning, recording customer notes, entering customer information into database, and processing payments for services rendered.
• Ensured correct tagging of items requiring specialized service maintained and organized work and customer areas.
• Completed additional assignments as requested.
Customer Service Intern
June 2003 to October 2005
• Entered and updated data in computer system including patient information, also managing large volumes of information to include handling and filing duties.
Bachelors in Accounting
2013 to 2016
2004 to 2007