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Steven Bridgeman

Customer Service Representative

Chillicothe, IL

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Through diverse professional and academic environments, I have over ten years of polished customer service experience combined with comprehensive computer skills. 
• Microsoft Word, Excel, Access, PowerPoint & Publisher 
• Quickbooks 
• Data Entry in Interactive Contact Entry (ICE) 
• Appointment Scheduling

Work Experience

Customer Service Representative

HGS
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Peoria, IL
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September 2011 to November 2013

Answer inbound calls for General Mills, Progresso, Green Giant, Yoplait, Betty Crocker, etc. 
• Achieved high volume call log. 
• Managed upset customers, conflicts and challenging situations while maintaining positive attitude.

Customer Service Representative

Verizon Fios
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Peoria, IL
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October 2010 to September 2011

Making phone calls to confirm or reschedule Verizon Fios appointments. 
• Hands-on experience in maintaining calendars. 
• Demonstrated ability to program and register patients quickly and accurately.

Customer Service Representative

Mediacom Corporation
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Chillicothe, IL
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August 2007 to April 2010

Customer communication to initiate cable, internet and telephone service. 
• Recommended and up-sold products and services based on individual needs of new and existing customers. 
• Ensured compliance with internal standards and objectives, including service, sales and quality. 
• Entered data into computer and processed transactions with complete accuracy.

Laundry Clerk

Plaza Cleaning Center
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Chillicothe, IL
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July 2004 to August 2007

Provided service to customers to include receiving items for cleaning, recording customer notes, entering customer information into database and processing payments for services rendered. 
• Ensured correct tagging of items requiring specialized service maintained and organized work and customer areas. 
• Completed additional assignments as requested.

Chiropractic Assistant

A & A Family Chiropractic
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Chillicothe, IL
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June 2003 to October 2005

Entered and updated data in computer system including patient information. 
• Managed large volumes of information including handling and filing duties.

Education

Bachelor's in Accounting

Midstate College -
Peoria, IL

August 2013

Associates

Illinois Central College -
East Peoria, IL

Additional Information

Deans list fall, winter, spring and summer quarters.