I have gained 6+years in Customer Service and Supervisory Roles. My continuing determination, responsible, and competitive work ethic are a few of many skill sets. I've commpleted and delegated task and time management to co-workers. I enlighten my peers and enjoy working in a team environment, while showing my individual performance. I have recieved Excellent work performance on many occasions. I am inspired to serve others in a respectful and humbling manner while utilizing my skills into a developed career. I am a perfect candidate for my strong set of skills and experiance in a leadership role.
Willing to relocate
Authorized to work in the US for any employer
May 2015 to Present
October 2013 to May 2015
Customer Service and serve hot or cold beverages such as coffee, espresso drinks, blended coffees, or teas. Urgency to clean and sanitize work area utensils, or equipment. Clean cafe/lobby areas. Check temperatures of freezers, refrigerators, or heating equipment to make sure proper functioning. Provide customers with product knowledge about coffee, blends or preparage. Receive and process customer payments. Serve hot oven pastries. Stock customer service stations with paper products or beverage preparation items. Take customer orders convey them to other employees for preparation. Grind, or pack coffee beans for customers. Wrap, label, or date food items for sale. Knowledge of retail equipment like the espresso machines.Communitive Realationships
Accomplishments: I am still inspired by one of its core values of "Serving the neighboring communties one cup at a time." Starbucks was a company that very fast paced for me at first, mentally. Starbucks brought a very challenging form of customer service for me to experiance. Almost Instantly I wanted to know more and strive for the next level. With the encouragment and help of my Supervisor, she suggested that i stay and pursue a leadership role. I have gained a few of my many skills with the company.
Overnight Stocker/Dairy Associate
March 2009 to August 2014
Maintain store merchandise and evaluate items as per purchasing order and handle all goods and services efficiently.Manage all merchandise and ensure appropriate tags and labels to it and maintain count of inventory levels at all items to maintain records of store goods. Organize store shelves and maintain cleanliness of dairy coolers and freezers at all times. Coordinate with coworkers and various departments and identify and report any discrepancies and prepare reports to be submitted to my manager. Completing all assigned tasks assigned by my supervisor. Analyze sales floor at night everyday and ensure replenishment of all goods as per requirement. Follow all pallet jack as per safety procedures. Manage all lifting of goods efficiently and maintain store floor at all times and ensure cleanliness in same. Inventory Management Services. Statrted Management Training.
Accomplishments: I have worked with this comany twice before as a overnight stocker. During my second time around with Wal-Mart, I sought more of a challenging role of a department lead. I completed my Assesment test for management a waited on my promotion that never came. I have parted ways with the company but my comany status remains in very good Standing with them
September 2013 to January 2014
Hands on experience with building materials. Proficient with operating machines in an industrial environment. Ability to stack product according to wherehouse stacking procedures. Ability to plan, organize and unload trucks to customer. Handled the end processing of customer orders including hand loading the trucks. Loaded and properly rotated product on trucks and trailers. Inspected condition and quantity of received materials before placing them in the warehouse. Placed received materials in correct bin locations. Labeled and stored all non-stock items. Maintained cleanliness and neatness of warehouse.
Produce Champion, Customer Assistant
October 2012 to August 2013
New company position to delight the customers with consistent, delicious food. Ensured a fresh and appealing display by checking codes. Maintained correct department signage and pricing. Complied with all applicable health and sanitation procedures. Train and oversee Team Members task to deliver the highest quality and most enjoyable produce availability. Ensured to maximize productivity and efficiency through proper scheduling. Facilitated to achieve required sales, margin and expenses.
Accomplishments: Produce department lead in a brand new position introduced by the company. Assigned Task to Team members. Finalizing orders and waste. Trainer of Safety procedures. Amazing fun and experiance here.
Second Assistant Manager
December 2008 to February 2011
Responsible for the overall shift operations, sales performance and execution of brand excellence in a store. Open and close the store as required. Perform all safety and security tasks,alarms, two-person rule, as required to open and close the store. Assign task to team members. Assure the team follows store policies and procedures for operational flow at each P.O.S. Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops. Conduct inventories and process orders as required. Follow inventory stocking and recording guidelines. Assist store manager with accounting and banking responsibilities. Train and on-board new Team Members on both front and Wherehouse procedures.Lead and manage shifts while acting as manager-in-charge of store. Housekeeping and organization. Floor layouts. Customer service and sales- commission.
Accomplishments: I Was very excited to be with this company. It was a personal love and hobby that grew into the form of a career. I had started as a sales associate for the first 6 months and later was promoted to Lead Supevisor. The experiance was everything i could've asked for in a ccareer.But was very short lived because our shop was forced to closed, due to sales.
December 2007 to August 2008
My Background in working in the fast food business both as a Service & Food champion. I Began as a service champion working as a front cashier my duties included taking orders for walk in customers. Lobby Cleanliness and prepartion. I later was promoted to food champion, preparing food for customers.
Accomplishments: This was my very first job while aslo attending high school. Customer Service experiance.
AA in Criminal Justice
January 2015 to May 2018
HIgh School Equivalency(G.E.D) in High School Studies,Diploma
January 2010 to January 2011
Employee of the Month
Excellent Customer Service
Employee of the Month
Top Sales Goals
Employee of the Month
Employee of the Month
CPR & First Aid
March 2016 to March 2018
August 2016 to Present
Mentor/Volunteer for children K-12 After school program
Americorps: Vista Group Grow South
January 2016 to Present
Volunteer for Dallas Communities
College Course Certificate in R.O.P- Retail Occupation: Management, Loss prevention, Cashier
B.S.I.C.S: Guard Card- 1751677 exp. NOV 30, 2013
Certificate Of Training: Powers To Arrest
Certificate of training: Report writing
Certificate of training: Mace and Tear Gas
Certificate Of training: Mandated 16 hour course