Las Vegas, NV
Customer Service Representative for Customer Care Center
October 2010 to Present
•Maintain new/existing client files.
•Assisted with customer relations.
•Assist customers with Uhaul.com questions and technical assistance.
•Assign Drop off locations for Uhaul equipment.
Hydrologist I/ CAD Technician II /CAD Technician III
November 2006 to December 2007
•Worked with specifically designed computer modeling packages to assess the most effective methods of managing available water in a particular area.
•Analyzed the effect of environmental changes on water flow.
•Assisted in the planning of water resource development by forecasting and monitoring water usage and rainfall.
•Estimated water yields, taking into account the utilization of water in a specific natural drainage area
•Calculated and audited water resource systems and analyzed the data collected.
•Applied hydrological and statistical techniques to water resource modeling and analysis.
•Prepared complete Hydrological reports to submit to local entities
Customer Service Representative/Technical Trainer
March 2004 to December 2006
•Facilitated with customer relations for the entire firm
•Conducted technical training for groups of one to forty at a time
•Program telephone systems at on site locations of our customers
•Maintain new client files and service them periodically
•Troubleshoot telecommunication systems for a variety of systems
Engineering Associate I
April 2003 to March 2004
•Assisted clients with technical design questions
•Designed water, sewer and storm drain systems
•Extensive use of CAD and other engineering systems
•Prepared drawings for submittal to city and county planning commission
August 2002 to April 2003
•Assisted guests with first class service
•Maintained golf carts, driving range and the front services area
•Helped guests with golf equipment during their stay
Bachelor of Science in Engineering Technology
• Direct sales experience • Maintained new client files and updated new and existing client files • Programmed telephone systems at on site locations • Troubleshot telecommunication software for a variety of systems • Conducted technical training for groups of up to forty at a time • Development and implementation of successful training tools and processes • Facilitated with customer relations for the entire firm • Proficient with all programs in the Microsoft Office Suite Word, Excel, PowerPoint, Access, Outlook • Over 10 years experience working with the public • Maintained guest equipment in front services area • Analyzed geographical information maps and materials - testing data with computer modeling software • Worked with computer modeling to assess effective methods of managing water in a particular area • Analyzed the effect of environmental changes on water flow • Monitored water usage and rainfall to develop forecasting of water resource planning and design • Assisted clients with technical design questions • Designed water, sewer and storm drain systems • Extensive use of CAD and other engineering software • Prepared drawings for submittal to various City and County Planning Commissions • Researched water resource systems and analyzed the data collected to improve design • Design considering the utilization of water within a natural drainage area using estimated water yields • Utilized hydrological and statistical techniques to water resource modeling and analysis to help design water reclamation systems within the community • Prepared complete hydrological reports to submit to local entities