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Delma Chapa

Excellent organizational and interpersonal skills, outstanding verbal and written communication skills, a keen analytical ability, and a commitment to professionalism and enthusiasm

Eagle River, AK


My experience is derived from serving as a supervisor during the last 17 years in the military. I held several levels of responsibility including supervising large staffing (100) to minimal staffing (11) requirements which included coordinating, scheduling, and conducting interviews to fill open staff positions, communicating with personnel and family members daily or through monthly, quarterly or on “as needed” counseling sessions. (U.S. Army, […] held a SECRET security clearance for 19 years therefore, handled and maintained confidential files and information with appropriate discretion and classification. Continuously, I verified compliance with military regulations and directives and intervened to prevent, offset, and/or address non-compliance; evaluated the severity of the violations/non-compliance, reviewed appropriate Policy & Procedure, and determined the required action through accurately interpreting the responses or lack thereof. I have extensive experience and knowledge in reviewing records, Classified and Unclassified, for accuracy and completeness. I am experienced in gathering and compiling information, documenting and verifying information, and researching records (U.S. Army, […] I served as a Victim Advocate and Coordinator for Victim Services of Area IV Taegu, Korea from […] I managed 13 victim advocates and advocated on behalf of 15 victims by developing cooperative relationships with both formal and informal resources within the military and civilian communities.

Work Experience

Military Pay Technician

Department of Defense

February 2013 to Present

Hours per week: 40 
Supervisor: Rick Bowman (907-384-1107) 
Okay to contact this Supervisor: Yes 
• Provide a variety of military pay services for active duty, reserve, and/or retired service members as well as annuitants. 
• Determine, process, and follow-up on a wide variety of complicated pay actions in one or more specialty areas (e.g., active, reserve, retired, and/or annuitant) which requires carrying out numerous different and unrelated procedures. 
• Research, audit, and make pay adjustments involving a variety of complicated pay problems (e.g., correcting accounts involving pay changes due to overturned disciplinary actions, allotment reconciliations, family additions.). 
• Ensures pay files are correctly updated and in balance. 
• Manage, resolve, and process a wide range of complicated debt collection cases which typically require extensive research, review, and application of prior year laws, regulations, and audit of several months to many years of pay history. 
• Performs miscellaneous technical tasks in support of military pay actions. Provides customer service in person or by telephone, and completes correspondence (e.g., answers written inquiries, prepares letters to obtain missing information) related to military pay. 
• Conduct scanning, filing, copying, shredding, routing, and distribute financial documents to identified sources. 
• Set priorities for tasks in order of importance.

Executive Assistant

U.S. Army

January 2012 to January 2013

January 2012 - January 2013 Joint Base Elmendorf-Richardson (JBER), Alaska Salary: 7745.00 USD per month 
Executive Assistant Hours per week: 45 
Supervisor: Keisha Jarrett (931-624-8518) 
Okay to contact this Supervisor: Yes 
• Supervised, coordinated, and oversaw administrative support operations for the CEO and other members of the executive management team. 
• Maintained multiple executive's administrative schedules. 
• Coordinated for scheduled meetings, teleconferences and travel arrangements. 
• Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics. 
• Assisted and reviewed/screened, edited incoming personnel actions, classified documents, and employee action requests. 
• Conserved executive's time by proofreading, researching, and routing correspondence; drafting letters and documents. 
• Prepared expense reconciliation for the executive management team as needed. 
• Assisted the HR department with various duties, including data input, recruiting and on boarding new hire employees. 
• Established critical partnerships and worked pro-actively with departmental heads, clients, team management, and government agencies. 
• Welcomed guests and customers by greeting them, in person or on the telephone. 
• Served as a liaison between assigned departments and other administrative and support departments, and provided professional staff assistance. 
• Exercised direct supervision over assigned staff. 
• Maintained office supplies inventory by anticipating needed supplies and restocking. 
• Proven track record for completing research, reporting, information management, and support activities within demanding time frame. 
• Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. 
• Highly focused, results-oriented and deadline-driven; able to identify goals and priorities and resolve issues in initial stages. 
• Adhered to the highest of professional and ethical behavior in all activities. 
• Type 60 WPM 
• Sponsorship Coordinator; ensured proper family support program assistance is provided by assigning sponsors for identified inbound personnel. 
• Successfully oversaw the start-up and development of first Female Mentorship Program on Joint Base Elmendorf Richardson (JBER); provided one-on-one valuable academic and career advice and perspective. 
• Served as role model, coach, and advisor through direct and indirect counseling techniques; assessed personal and career needs of subordinates and developed a plan for professional career development. 
• Secured information by completing data base backups. 
• Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).

Operations Manager

U.S. Army

April 2009 to December 2011

April 2009 - December 2011 Joint Base Elmendorf-Richardson (JBER), Alaska Salary: 7,300.00 USD per month 
Operations Manager Hours per week: 60 
Supervisor: Jonathan Vandivere (907-361-6018) 
Okay to contact this Supervisor: Yes 
• Directed, managed, and oversaw administrative operations of a government group with over 1800 assigned personnel. 
• Responsible for interpreting, formulating and implementing departmental policies and procedures. 
• Planned, prioritized, assigned, supervised, and reviewed the work of administrative staff responsible for providing professional, technical and clerical support within assigned area of expertise. 
• Recommended and assisted in the implementation of goals and objectives; established schedules and methods for providing effective department services. 
• Participated in the selection of support staff; provided and coordinated for staff training; worked with employees to correct deficiencies; implemented disciplinary procedures. 
• Oversaw and directed assigned department's personnel administration including payroll, compensation, training, personnel requisition and disciplinary actions. 
• Independently composed correspondence, reports, and memoranda for the assigned department director. 
• Prepared various reports on operations and activities; researched and prepare cost-benefit analysis on alternative methods of operations. 
• Served as liaison for the assigned department with other departments, divisions and outside agencies; negotiated and resolved significant issues. 
• Assisted in the support of a variety of boards and promotions serving as departmental representative on special projects and committees as assigned. 
• Worked with and maintained the integrity of confidential and sensitive material. 
• Supervised, trained and counseled 11 direct subordinates. 
• Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels. 
• Creator of several departmental Standard Operating Procedure (SOP) manuals used to easily identify potential problems and actions to be taken. 
• Managed and oversaw administrative functions to ensure all paperwork was processed efficiently and in a timely manner and met all compliance requirements. 
• Established critical partnerships and worked pro-actively with departmental heads, clients, team management, government agencies ensuring daily tasks were addressed and/or completed. 
• Communicated through instruction safety methods, practices and programs; responsible for implementing and maintaining. 
• Wrote and administered performance reports, certifications, and awards. 
• Obtained required travel documents, security clearances, training certifications and federal approvals and authorizations for employees working outside of the United States. 
• Skilled in managing multiple projects simultaneously. 
• Primary logistics manager; maintained 100% accountability of government property valued in excess of $1 million. 
• Manager of two housing facilities and employer offices; served as Quality Control Evaluator for all service contractors.

Transportation Supervisor

U.S. Army

May 2008 to March 2009

Hours per week: 126 
Supervisor: unavailable 
Okay to contact this Supervisor: Yes 
• Supervisor and Senior Truck Master for an organization with over 135 assigned personnel and 63 vehicles and related equipment. 
• Managed all facets of transportation related to the planning, operation, coordination and evaluation of all methods of transportation including multi-modal systems. 
• Crisis manager; provided front line experience by ensuring safe planning, communication, movement control, and logistical preparation and return involving cargo and personnel in remote areas with hazardous activity were priorities. 
• Unit Victim Advocate; instituted and briefed bi-annual training on personal safety, emotional support, systems advocacy, and available resources. 
• Handled highly stressful job situations including working extended hours. 
• Emphasized and promoted team-work and coordination in a fast-paced environment with tight deadlines; worked independently without routine supervision. 
• Set priorities and defined problems, collected data and evidence, established facts and drew valid conclusions, maintained chain of custody. 
• Interpreted extensive variety of technical instructions in mathematical or diagram form and dealt with several abstract and concrete variables. 
• Delegated work priorities and guidance; coordinated tasks; documented cargo and/or personnel to be transported; allocated resources and determined mode(s) necessary for the optimum utilization of assets and timely mission accomplishment. 
• Successfully functioned in a cultural sensitive manner; worked closely with members of partner organizations and host country personnel on all manner of trans portation plans and operations to include logistical support. 
• Knowledgeable of commercial transportation industries and practices. 
• Played a key role in the research, development, procurement, and life cycle management of transportation related equipment and systems. 
• Transportation instructor advisor and staff exchange manager with host country personnel. 
• Developed and coordinated for all training and briefings. 
• Managed the daily operations of a government transportation company consisting of over 100 drivers. 
• Maintained equipment in a high state of operational readiness for the variety of daily mission tasks performed. 
• Trained, coached, and mentored a staff of nine personnel working three rotating shifts. 
• Counseled subordinates on overall productivity and performance.

Observer Controller/Trainer

U.S. Army
Fort Sill, OK

September 2005 to March 2008

Hours per week: 50 
Supervisor: Cecil Wood (931-220-9030) 
Okay to contact this Supervisor: Yes 
• Technical Advisor for three intensive government hazardous Lane Training Programs. 
• Trained over 3000 mobilized Army, Navy, Marines, Air Force and Coast Guard personnel to Federal Government standards simultaneously or sequentially, using intensive mission-related scenarios. 
• First Responder; Unit Victim Advocate and Equal Opportunity Leader; Instituted and briefed the Equal Opportunity Program and Prevention of Sexual Harassment Program (POSH). 
• Supervised a team of four certified Government Instructors during classroom and hands-on training. 
• Integral member of seven person task force that developed and orchestrated multi-media presentations and on-site intensive training sessions for remotely located personnel. 
• Selected as the senior manager to travel to the country of Jordan for advanced hazardous duty training. 
• Refined Lane Training SOPs (RLTSOP) and Controlled Training Objectives (Tasks, Conditions, and Standards). 
• Provided Initial, Developmental, Refresher, and Enhancement Training through workshops, group orientations and one-on-one instruction; relied on experience and judgment to plan and accomplish training goals; independently performed a variety of complicated tasks with a wide degree of creativity and latitude.

Sexual Assault Response Coordinator (SARC)/Victim Advocate (VA)

U.S. Army

November 2004 to August 2005

November 2004 - August 2005 Republic of Korea, South Korea Salary: 6,500.00 USD per month 
Sexual Assault Response Coordinator (SARC)/Victim Advocate (VA) Supervisor: Patricia Keit (retired) Hours per week: 60+ 
Okay to contact this Supervisor: Yes 
• Installation SARC; program manager of Victim Support Services for South Korea consisting of almost 12,000 government employees. 
• Oversaw the startup and implementation of The Army Victim Advocacy Program. 
• First Responder; provided crisis intervention, referral, and ongoing non-clinical support for sexual assault victims, informed victims of the options to use service providers (e.g., medical, legal, and Faith based). 
• Provided individual advocacy to victims throughout the medical, investigative, and judicial process when requested; 
• Advised victims of restricted & unrestricted reporting options and ensured medical staff provided appropriate forms (SAE and SAFE) for signed consent. 
• Coordinated for victim's cases and ensured victims received a full range of services as needed. 
• Assisted victim advocates when need arose. 
• Served as a resource and Subject Matter Expert (SME) for senior executives and managers in Sexual Assault prevention and training. 
• Trained and supervised 15 government sexual assault response teams on advocacy, education, training and awareness programs on behavior modification. 
• Collaborated with Unit Victim Advocates (UVA), Health Care Providers (Medical Services) , Clinical Counselors, Staff Judge Advocate (SJA) and law enforcement (Military Police Army and Marines) and Base Security (Air Force), Military Criminal Investigative Organizations (CID), Air Force Office of Special Investigations (AFOSI) and Naval Criminal Investigation Services (NCIS) to develop, implement and promote policy and procedure in advocacy, support services such as emergency shelter, law enforcement protection, and legal aid for victims of Domestic Abuse and violence, sexual assault, and stalking. 
• Constructed, maintained and reported statistical data and narrative reports. Prepared appropriate information papers and briefings. 
• Maintained accountability of clients, case management and progress documentation, along with data collection, outcome measures, and statistical analysis for program evaluation in accordance with accreditation standards. 
• Maintained all records in accordance with applicable Army regulations and DoD directives. 
• Ensured proper procedures IAW HIPPA were followed. 
• Ability to work impartially with explicit sexual and violent material. 
• Adhere to maintaining confidentiality of victims. 
• Adhered to the highest of professional and ethical behavior in all areas. 
• On call twenty four hours seven days (24/7) a week for a 10 month rotation.

Transportation Movement Coordinator

U.S. Army
Richardson, AK

December 2003 to October 2004

Richardson, AK Salary: 5,900.00 USD per month 
Transportation Movement Coordinator Hours per week: 50 
Supervisor: Bob Hall (907-552-9648) 
Okay to contact this Supervisor: Yes 
• Movement supervisor of a four person team in a Movement Control Center; organized the movement of government supplies, equipment, and personnel to transportation nodes in remote areas. 
• Technical experience in the interpretation and use of transportation automation systems such as JOPES, AALPS, TC-AIMS, and Blue Force Tracker. 
• Strongly skilled in traffic management functions. 
• Equal Opportunity Leader. 
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical solutions. 
• Approving authority for highway government movement clearance; Knowledgeable of federal, state, and local laws/protocol. 
• Accountable for the organizational movements between Fort Richardson, Fort Wainwright, and Fort Greely; maintained a close liaison with government and civilian transportation facilities and security forces. 
• Marked, labeled cargo and freight shipments in accordance with regulatory requirements. 
• Documented and inventoried freight, cargo and materiel shipments of all types. 
• Performed system administrator duties such as installing software and uploading data to computer systems. 
• Prepared equipment, cargo and personnel for travel to airports, seaports and railways; scheduled operators and equipment to meet mission requirements. 
• Maintained and updated Organization Equipment Lists. 
• Provided face-to-face assistance on convoy planning and movement operations to deploying organizations. 
• Monitored all scheduled airlift movements (deployments/re-deployments). 
• Coordinated the departure and arrival of freight and/or personnel by air, rail, highway, and water. 
• Issued government and civilian shipping documents, including freight and personnel manifest sheets. 
• Executed test administration and learning management; Instructor for government Unit Movement Course (UMO) via classroom instruction using web based systems.

Senior Small Group Leader

U.S. Army

December 2000 to November 2003

December 2000 - November 2003 Joint Base Elmendorf-Richardson (JBER), Alaska Salary: 5,900.00 USD per month 
Senior Small Group Leader Hours per week: 50 
Supervisor: Arthur La Rue (907-529-1374) 
Okay to contact this Supervisor: Yes 
• Instructor; provided training support in the delivery of course Programs of Instruction (POI) encompassing 60 classes of customized subject matter specific training and/or educational courses that are delivered via a traditional classroom setting using web-based computer applications systems. 
• Unit Victim Advocate and Equal Opportunity Leader. 
• Collected/analyzed lessons learned, identified trends, reviewed capstone publications to identify doctrinal disconnects, and identify emerging technologies that may impact training. 
• Prepared classrooms, instructional materials, student records, folders, computers, equipment and supplies to receive students and conduct training. Administered and evaluated student practical applications, exercise and examinations. 
• Excellent written and verbal communication skills; counseled students on performance and evaluations; clarified questions and maintained discipline. 
• Independently planned work within overall objectives and available resources, developing methods and procedures, resolving conflicts, recommending actions/solutions to problems/issues, coordinating work with others, interpreting guidance and policies. 
• Coordinated and assisted in planning, training, administration, operations, logistics, and test control measures for student activities. Advised/assisted in establishing policy for administration and/or implementation of actions relating to planning, programming, and testing for the warrior leader course. 
• Participate in course development and modifications. Revise course content and standard operating procedures with updated tactics, techniques, procedures, and technological changes. 
• Monitored changes in training and reference materials with intimate knowledge of course training requirements and how to implement the training to specific standards. 
• Logistics Manager; strong organizational skills; maintained 100% accountability of government property valued in excess of $330,000. 
• Recognized by United States Army Alaska senior executive team on two separate occasions as Outstanding Instructor receiving Army Commendation Medal. 
• Recruited for advanced position of Transportation Management Coordinator.


Bachelor of Arts in Criminal Justice

American Military University