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Eli Rawner

Senior Technical Customer Service Agent - SquareTrade

Berkeley, CA


Confident Technical Customer Service representative, with a solid background in Marketing, PR, and Sales. Highly motivated to maintain client/customer satisfaction and contribute to the success of the company and products I work for.

Willing to relocate to: Berkeley, CA - New York, NY - Beverly Hills, CA

Authorized to work in the US for any employer

Work Experience

Senior Technical Customer Service Agent

San Francisco, CA

March 2014 to Present

TV Technician and Claims Agent for SquareTrade's Warranty Service Department 
• Communicate with customers and depots around the country and take ownership of Technical Warranty claims from the beginning until resolution. 
• Experience using SalesForce, Cisco, and proprietary management software 
• Part of a core team of Technical Claims Agents, working in a fast-paced environment. 
• Support team members and cross-team contributors with knowledge and process skills 
• Assist customers with troubleshooting and technical support.

Representative/Clipper Card Customer Service Lead/ Public Relations Supervisor


March 2009 to Present

Caribou PR --San Francisco, California 
• Public Relations Representative for the all Public Transit systems during the Clipper Card transition that took effect throughout the Bay Area 
• Communicate courteously with customers face to face by building positive relationships, investigation, response and progression of issues and queries to a swift conclusion 
• Handle complaints and give instant solutions about the company's products and the services provided 
• Support and manage colleagues and team members 
• Assist in the training of new customer service representatives and associates

Samsung Galaxy Product Specialist


October 2012 to January 2013

November 2013 to January 2014 
Mosaic Sales Solutions -- San Francisco, California 
• Brand and Product Representative for Samsung at a high-traffic consumer location 
• Engage and demo Samsung devices to potential customers 
• Assess and adjust the planned marketing initiative to fit the needs of the market 
• Resolve, troubleshoot, and handle customer concerns and issues 
• Leave a lasting impression to potential customers and drive sales of the latest Samsung devices

Chrome Representative


October 2011 to January 2012

MKTG--San Francisco, California 
• Brand Representative for the Google Chrome brand at SFO-Terminal 2 
• Receive and document feedback about our products and services 
• Drive interest and sales for the latest Google Chromebook device 
• Be a Google Chrome expert by providing technical customer service

Playstation 3 Product Specialist and Site-Coordinator

Marketing Werks
San Francisco, CA

September 2007 to March 2009

Develop and implement Marketing and PR strategies for the Playstation 3 in a major US market 
• Public relations, marketing, and event planning experience 
• Develop and maintain the company's corporate image and identity 
• Performing market research surveys on customer needs and requirements 
• Provide excellent customer support services and responses leading to an efficient resolution 
• Set up and arrange displays and demonstration areas to attract the attention of prospective customers


Bachelor of Arts in Economics

Albany University -
New York, NY


Additional Information

• Supervisor/Management Experience 
• Strong Analytical Skills 
• Responsible 
• Motivated Team-Player 
• Passionate About Technology 
• Product Management 
• Experienced Customer Service Manager 
• Excellent Communication Skills 
• Energetic Work Attitude 
• Sharp Sales Skills 
• Problem Solver 
• Multi-Task Artist