San Angelo, TX
2007 to 2008 (1 year)
Scheduled Client appointments and coordinated them with Attorneys schedule
Responsible for delivering court documents to and from courthouse to be filed or signed
Proficient in keeping Client files organized and recorded "time" to be billed to Clients
Worked alongside office paralegals and assisted in any projects in order to keep office efficient at all times
Customer Service Desk Representative
2005 to 2007 (2 years)
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude
Telephone & Front Desk Reception * Customer Service * Filing Database & Records Management * Executive & Administrative Support * Complaint Handling * Data Entry (60 WPM)
Computer Skills: Word * Access * Outlook * Windows Vista/XP