Saint Cloud, MN
Seasoned IT professional with demonstrated success accomplishing tactical IT objectives that advance business continuity from end to end. Security-conscious technologist adept at moving into new environments while extrapolating from professional experience. Possesses essential communication and collaboration skills to lead and work in concert with diverse groups. Has been cleared to Top Secret (DoD) security clearance (SSBI).
August 2008 to August 2010
• Managed and lead all aspects of information systems planning, implementation, administration and security including
network and server hardware/software, email systems, configuration management, asset tracking, security policy
management, data retention/backup systems, employee workstations, mobile devices and application support
• Participated in cross-departmental pursuit activity leveraging a highly flexible, collaborative access network resulting in new business as well as employee development and training
• Established practical and efficient technical processes reclaiming valuable time and company capital
• Orchestrated, execute and enforce industry standardized security policy ensuring network and systems integrity
• Provided professional-minded customer service to all clients, in person and remote
Senior Systems Engineer
March 2008 to August 2008
• Managed and secured a multitude of DoD approved servers from the ground up; procured for a department wide
financial processing program, this project resulted in a unified system saving capital and time
• Pioneered the documentation of detailed, project-centric processes and diagrams ensuring quick remediation of any
• Managed and ensured DoD compliance by entering mitigated system vulnerabilities into DISA's vulnerability
management system (VMS)
• Ensured network integrity, security and public key infrastructure (PKI) compliance by public key enabling (PKE)
applicable servers and applications
December 2006 to March 2008
• Championed support of a multifaceted 800 user-base environment
• Ensured network integrity and security including PKI enforcement, DISA/FSO STIG compliance, security & access
control and physical security
• Facilitated end-to-end installation and maintenance of IT infrastructure including printers, servers and user systems
• Performed tier 3 analysis/troubleshooting of desktop/notebook peripheral devices including printers, personal
handheld devices (i.e. Blackberry) via direct and/or remote customer support
Network Operations Center Manager & Administrator
August 2005 to December 2006
• Managed up to three administrators at company head-quarters fostering a positive and collaborative work environment
• Managed an integrated voice/data network including Cisco Call Manager, Cisco Unity servers and IP telephones
• Meticulously re-evaluated and corrected all technical processes helping the company reach CMMI level 3
• Provided tier 2/3 support via phone, email, and in person to a user community of over 250 personnel. This included
executive staff, support of hardware/software installation, as well as configuration and troubleshooting of PCs,
laptops, printers, and other peripherals
Computer Systems Analyst III
May 2004 to August 2005
• Supported JTF-GNO (Joint Task Force Global Network Operations) computer network(s) and IT infrastructure to include over 13,000 network users
• Monitored and maintained network security and IAVM compliance via ISS Internet Scanner
• Responded to telephone calls for technical support and opened help desk tickets for support staff.
• Installed, configured and maintained hardware and software applications on both servers and workstations
• Analyzed software processes and applications for performance enhancement and security vulnerability
Dedicated Crew Chief - Tactical Aircraft Mechanic (F-15)
July 1998 to July 2002
• Supervised daily towing, re-fueling, de-fueling, corrosion control, end of runway inspection and operations
• Charged with the inspection, servicing and maintenance of a squadron of $30 Million F-15 C and D model aircraft
• Launched and recovered aircraft, removed, repaired, troubleshot and installed landing gear, engines, flight control
surfaces, brake assemblies, tires, pneudraulic pumps, actuators and related hardware
• Documented all maintenance actions in aircraft forms and computer based Core Automated Maintenance System
BS in Computer Networking and Applications Security
January 2011 to January 2014
-=Technical Proficiency and Working Knowledge=- Networking - Cisco 4500/3560/2960/50 switches - Cisco 2600/2500/1700/800 routers - Cisco PIX 500 series firewalls - Cisco ASA 5500 series firewalls - Cisco 7905/7960/7970 VoIP phones - Cisco Call Manager/Unity - Enterprise Applications - Microsoft Active Directory 2000/03 - Microsoft Exchange 2000/03 - Microsoft Sharepoint Services - Symantec Mail Security for Exchange - Symantec Backup Exec 10-12.5 - Symantec Endpoint Protection 11 - Management Applications - Windows Server Update Services (WSUS) - Windows Deployment Services (WDS) - Altiris Management Suites - Remedy Action Request System - Vulnerability Management System (VMS) - e-Eye Retina - Platforms - VMware ESX/ESXi 3.5 - Windows Server 2000/03 - Windows XP/Vista/7 - Mac OS X (10.4-10.6) - Servers and Storage - Dell PowerEdge/Vault - EMC Clariion/iSCSI - IBM X Series - HP DL/ML series - Avocent IP KVM - APC UPS - Clients - Dell Latitude/Optiplex - IBM/Lenovo Thinkpad - ClearCube Blade Workstation - Apple MacBook/Pro/iMac/Mini/iPhone
Service Country: United States
Rank: Senior Airman
July 1998 to July 2002
Armed Forces Expeditionary Service Medal - Operation Southern Watch [1999 and 2001] Outstanding Unit Award (with one oak leaf cluster) National Defense Service Medal Good Conduct Medal Air Force Longevity Service Medal
1st Fighter Wing Individual Safety Award - USAF
On 18 April 2001, A1C Mark, assigned as Assistant Dedicated Crew Chief on aircraft 78-0514, witnessed a 27 FS aircraft depart the Alpha taxiway due to a utility hydraulic system failure. A1C Mark immediately ran to the aircraft and assisted the pilot in egressing the cockpit. He then safed the aircraft to prevent further damage to the aircraft and injury to personnel. A1C Mark’s exceptional situational awareness and decisive actions ensured a safe outcome to a potentially catastrophic situation.
Mark T. McKenzie, Lt. Col, USAF
94th Expeditionary Fighter Squadron Airman of the Month
Senior Airman Mark,
I wish to congratulate you on being recognized as the 94th Expeditionary Fighter Squadron’s Airman of the Month for September 2001. The pride and professionalism you’ve displayed coupled with your hard work and dedication have led to your recognition as the best of the best.
The SPADS thank you and I thank you for everything you’ve done to support our mission here while enforcing the No-Fly Zone over Iraq. you have certainly proven yourself as one of the finest airman in the squadron and epitomize our slogan, “SPADS RULE.” Again, thank you for your efforts. I am proud to have you as a member of the SPADS.
Kevin L. Martin, Lt. Col, USAF
363rd Expeditionary Operations Group Sharp Saber Award
Congratulations on receiving the 363rd Operations Group Sharp Saber Award. Your personal accomplishments have directly contributed to our missions success, marking you as an outstanding performer.
During your tour at Prince Sultan Air Base, Kingdom of Saudi Arabia, you remained undaunted by the rigorous demands imposed by the expeditionary nature of the work we perform here seen days a week. In addition, the austere environment in which we operate has not diminished your pursuit of excellence. On the contrary, you have set the standard of performance for your peers to emulate. Your enthusiasm, dedication to duty, exacting attention to detail and professional commitment have earned our appreciation and they are worthy of special recognition.
It is, therefore, a great pleasure for me to count you among the very best of the many warriors that make up one of the only combat operations groups in the Air Force today. Your record of performance gives meaning to the 363rd Air Expeditionary Wing’s motto of “One Team, One Fight” - well done!
John D. Posner, Colonel, USAF
Cisco Certified Entry Network Technician (CCENT)
January 2011 to January 2014
Cisco Certified Entry Networking Technician (CCENT) validates the ability to install, operate and troubleshoot a small enterprise branch network, including basic network security. With a CCENT, network professional demonstrates the skills required for entry-level network support positions - the starting point for many successful careers in networking. The curriculum covers networking fundamentals, WAN technologies, basic security and wireless concepts, routing and switching fundamentals, and configuring simple networks. CCENT is the first step toward achieving CCNA, which covers medium size enterprise branch networks with more complex connections.
November 2007 to Present
The CompTIA Network+ certification is the sign of a competent networking professional. It is an international, vendor-neutral certification that proves a technician’s competency in managing, maintaining, troubleshooting, installing and configuring basic network infrastructure.
February 2004 to Present
The CompTIA A+ certification is the industry standard for computer support technicians. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.
Best Know For:
-Unparalleled attention to detail
-Exceptional customer service and professional demeanor
Pursuing CCNA - Cisco Certified Network Associate